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ITILSC-OSA - ITIL Service Capability Operational Support and Analysis(R) - Dump Information

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Exam Code : ITILSC-OSA
Exam Name : ITIL Service Capability Operational Support and Analysis(R)
Questions and Answers : 26 Q & A
Updated On : March 23, 2018
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ITILSC-OSA ITIL Service Capability Operational Support and Analysis(R)

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It become under no circumstances about ITIL | real questions with brain dumps

I’ve been looking at what’s going on in the ITSM trade for a while in terms of new perspectives which have been delivered to the entrance in the hopes that they're going to adapt ‘more suitable’ to the manner ‘up to date’ it really works, as a result of come what may ITIL has ‘failed’ or is ‘failing’. There’s IT4IT, VerISM, Agile and DevOps and on, and on. it's inevitable, then, that out of the timber work americans come out to exclaim that “ITIL is ultimately dead” or “ITIL can't adapt to contemporary IT”. This talked about with the glee and gusto of a ravenous Klingon boarding birthday celebration that has not had bloodwine in months.

So, I’ve been considering this and i wanted to share my take.

It was on no account about ITIL. It turned into always about you.

Let’s be clear. ITIL is not perfect, similar to IT4IT is not ultimate. Or DevOps, or Agile. you'll no longer hear me say that ITIL is the best thing on the grounds that sliced bread. To me ITIL has always been ‘documented commonplace experience’. A bunch of very sensible people that sat down and developed a collection of documentation in response to what they notion, became a good idea. It became everyday. It changed into expertise agnostic. It turned into utopic. It changed into, for my part, under no circumstances meant to be taken actually.

here’s why I say that it turned into about you:

Nothing in it's linear…

…but ITIL taught you that it become. in keeping with ITIL, you do your strategy, then go do design, then transition after which operations. You and that i comprehend that this rosy picture virtually under no circumstances occurs. either you inherit services that have always been there, or now with new cloud capabilities you should do very little in approach and design. So, you thought “nobody has time for method or design” and went straight to operations. Which led to…

You nevertheless essential to study strategy and design

during my profession, I’ve seldom viewed an organization score high in a maturity assessment when it involves approach, design and even some transition actions. It’s either now not carried out, or achieved in an operational focal point. agencies certainly not took a step lower back to study these elements and the way they could be worked and superior to make sure operations became greater every day. there's loads of cost in looking at improvements in strategy, design and transition stages, but you under no circumstances did it because…

At its core, ITIL is ready development

It at all times turned into, but you never notion about it this way! it's a disgrace that this wasn’t the very first aspect they taught you in Foundations. It’s all about stepping returned, discovering advancements throughout the life cycle and applying them. placing a carrier in operations, having a carrier Desk and writing a bunch of method documentation is not what ITIL’s about. talking about approaches…

ITIL speaks about techniques. I analyze capabilities

after I study ITIL, I do not see techniques per se. I see advice on the building of capabilities. consider about it. in case you go to business A, or enterprise B, or company C they're going to probably all have some thing it is known as ‘incident management’. however then why do you fight with it? it will be the equal in all places, correct? Even at ‘cloudy’ groups like Netflix or Google. That it as a result of some groups are more desirable at setting up capabilities than other. and that's as a result of they do believe about day by day improvements. They do suppose about making tweaks within the design of a carrier, or in the manner they seize counsel and knowledge. Some businesses can’t get their heads out of operations, and yours probably not ever did. another strategy to look at it: the process of creating a hamburger is smartly understood (procure meat, region in heat, cook to desire doneness, serve) however the capability of cooking an excellent burger varies from vicinity to vicinity and from americans to americans. here is as a result of there are many other elements in play (e.g., years of journey (a.okay.a continual improvement!), elements, strategy (fast food v. gourmand).

this is now not supposed to be a love letter to ITIL. i will be able to at all times inform you that you deserve to study other frameworks and requirements and disciplines to at all times develop into superior at serving your consumer’s needs and supplying improvements. There are very exciting viewpoints in other frameworks that complement and jump between every other. however announcing that ITIL can't ‘scale’ and does not ‘healthy’ in today’s IT landscape is, personally, no longer right. It can be made to, but it surely’s as much as you to release its competencies.

How? a couple of issues:

strengthen capabilities, not techniques

Going again to the point I made above, use ITIL’s CSI approach to increase capabilities. any individual can ‘do’ incident management. however look at improvements that permit you build up your businesses ability to deliver and develop into superior each day

enhance, improve, increase

That should be your company’s mantra. See anything you don’t like these days? improve it. trade it.

Make your improvements statistics pushed

Don’t alternate things ‘because’. Your corporation is absolutely taking pictures a lot of facts regarding incidents, complications, adjustments, configuration gadgets. Use it to make improvement decisions

Get obtainable. Collaborate!

You really need to get out of your silo. severely

adopt and adapt

here's whatever that many individuals in the industry repeat tirelessly, however it is still relevant. look at ITIL with a essential eye. If it ‘received’t work’ in your firm, ask yourself why. five times why. Then feel about how you may make it work

And definitely appear backyard of ITIL!

yes, make sure you do that. ITIL doesn't have all of the answers. You can be impressed by other perspectives which are distinct than what ITIL is telling you

saying that ‘ITIL is lifeless’ as a result of ‘it can't adapt to contemporary IT’ is, to me, deceptive and myopic. It is not ITIL’s job to deliver advancements to you. You need to work them diligently, daily. ITIL is but a further tool to your shed. Use it accurately, then put it lower back on the shelf except you want it once again. Let’s not be hasty on ‘killing’ whatever that may nevertheless carry value.

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Ethical Hacking is in current times of increasing cybercrime a necessity when becoming cyber-resilient: a well-known method of duplicating the intent and actions of malicious hackers in order to locate, evaluate and resolve hardware and software vulnerabilities.
EXIN Certification in OpenStack Software
OpenStack is the Open Source operating system for building and managing cloud computing platforms for public and private clouds.
This program is the first vendor-neutral certification program for OpenStack to be offered by an independent examination institute. It focusses on how to apply and use OpenStack Software when managing company data in a Cloud.
EXIN Secure Programming
Cybercrime, data leaks and information security get more attention than ever in the news. Governments and companies dedicate more and more resources to these areas. However, most of their attention appears to be focused on reactive measures instead of on preventive measures. In-built security of applications is worth the investment. The certification of developers and software programmers is key in developing secure software.
EXIN Application Management with reference to ASL
There is considerable interest in application management. This EXIN exam tests your theoretical knowledge of the context, processes and use of application management. Included within this are references to the ASL framework. This EXIN certificate is indispensable for anyone who needs to deal with application management in his/her role.
New software releases are being issued in increasingly rapid succession, making testing ever more important. The structured test management approach of TMap NEXT® ensures a shorter time-to-market, which means that qualified testers are needed.
Testing takes time and money but offers insufficient insight into the quality of the test process itself. Applying TPI NEXT® will provide not only insight into the quality but improvement as well, taking into account the business drivers of the organization.
EXIN ITSM based on ISO/IEC 20000
With an ITSM certificate, you can show that you are a professional in IT service management. Practically orientated, on various levels and aimed at job descriptions. Choice of 11 certificates.
Indispensable for any IT specialist wishing to get to the next level in IT Service Management. Put together your own pathway from the 11 ITIL® exams. Best practices, structured method, based on the lifecycle approach.
MOF serves to ensure that an IT department runs as efficiently as possible. Its strength lies in the fact that it incorporates best practices, clear principles and practical models. This certificate is based on MOF 4.0 by Microsoft.
EPI DATA Centre Management
With few exceptions, enterprises today rely on IT for the delivery of business-critical services - often directly to the end consumer. It is therefore vital that the mission critical data centre is designed, maintained and operated with hi-availability and efficiency in mind.
EXIN Cloud
This program shows that you are familiar with the main concepts of Cloud Computing and that you know what is involved in terms of procurement, management and implementation. ‘Get into the Cloud, and stay in control.’
EXIN Agile Scrum
Applying the agile way of thinking means accepting change. Even to expect it. Because of the flexible way of working, the sprints, the daily meetings and continuous testing there is constantly room to adjust the product, or to change course half way a project. In the end the project will result in a high-quality product that is according to the clients’ wishes.
EXIN Information Security
EXIN Information Security is solely based on the NEN-ISO/IEC 27002. The EXIN qualification programme information security raises awareness of risks and instils a sense of responsibility.
EXIN ITAMOrg IT Asset Management
Trends like Cloud, Mobile, Social, Bring-Your-Own-Device, Consumerization of IT, Bring-Your-Own-Application and Big Data have created significant shifts in the way businesses operate. These shifts make IT Asset Management more important than ever: it helps organizations keep a firm grip on their businesses and most valuable assets.
EXIN Business Continuity Management
Business Continuity Management is an essential part of risk management within any organization. EXIN’s Business Continuity Management certification is policy-oriented without getting into operational ‘how to’ details.
RESILIA™ is a framework of best practice designed to build cyber resilience skills across an organization. Based on the Cyber Resilience Best Practices guide it offers practical knowledge to enhance existing management strategies and help align cyber resilience with IT operations, security and incident management.
It is a widely used project management method that navigates you through all the essentials for running a successful project.
P3O® Certification - Portfolio, Programme and Project Offices
It provides advice on how to develop a governance structure that helps optimize an organization’s investment in change.
MoV® - Management of Value
It provides a systematic method to define what value means for organizations, and to communicate it clearly to maximize value across portfolios, programs, projects and operations.
M_o_R® - Management of Risk
It inspects risks from strategic and operational view and within programs and projects.
MoP® - Management of Portfolios
It advices on and shows examples of how to apply principles, practices, and techniques that help optimize an organization’s investment in change.
MSP® - Managing Successful Programmes
It offers principles and processes for the implementation and management of a program.
EXIN BCS Business Analysis
EXIN BCS Business Analysis
Organizations are constantly striving to become more efficient and effective. But how do you know what exactly is needed to reach that goal? And what changes then need to be implemented? Are any IT solutions required? That is where the Business Analyst comes in: to investigate the business situation, identify and evaluate the different options to improve business systems, to define requirements and ensure the effective use of information systems in meeting the needs of the business.
The value
The value of business analysis is in the realization of benefits, avoidance of cost, identification of new opportunities, understanding of required capabilities and modeling the organization. Through the effective use of business analysis, any organization can realize these benefits, ultimately improving the way they do business.
EXIN Certification
EXIN certification scheme addresses different elements of Business Analysis, like Business Change and Commercial Awareness. On a practitioner level (to be offered by EXIN later in 2016) more specific topics such as Requirements Engineering, Business Analysis Practice and Modelling Business Processes are covered.
The new certification scheme has been developed by BCS, The British Computer Society. They promote wider social and economic progress through the advancement of information technology science and practice. With the vision to be a world-class organization for IT, they bring together industry, academics, practitioners and government to share knowledge, promote new thinking, inform the design of new curricula, shape public policy and inform the public.
Business Analysis Certification Scheme
Exams by levelCode
EXIN BCS Foundation Certificate in Business Analysis BAF
EXIN BCS Foundation Certificate in Business Change BCF
EXIN BCS Foundation Certificate in Commercial Awareness CAF
Learn more about EXIN IT Service Management based on ISO/IEC 20000
ITSM20 refresh: Now completely ready and live in English. Why this refresh? Easy to recognize for those who are familiar with ITIL®. Less focus on theory, more time for practical assignments. Minimal number of training days. Several side entry possibilities for quick access to the top of the program.
The EXIN ITSM based on ISO/IEC 20000 program is a unique lean approach to IT Service Management:
It combines the key ITIL® elements with the quality principles of the ISO/IEC 20000 standard.
The program allows for ITIL® side entries, both on foundation and expert level.
It contains EXIN’s approach to a practical and role based certification.
It offers many practical examples, case studies and assessments.
IT Service Management EXIN ITSM levels
Use the Fast Track calculator for more side-entry possibilities
The philosophy
Rather than try to do everything that we “could do”, why not focus
on everything that we “must do” initially? This will save time and money.
ITIL® (IT Infrastructure Library) is the most accepted framework for IT Service Management (ITSM) in the world. Over 1.5 million professionals have earned one or more ITIL® certificates at EXIN.
ITIL® consists of a coherent set of best practices drawn from many public and business sectors. ITIL® is the appropriate framework for organizations that (regularly) deal with supplying, using or supporting IT services. ITIL® is based on the practice of IT Service Management and is expected to continue to be a guiding framework for a long time.
Many organizations are heavily dependent on their IT. ITIL® provides the most detailed documentation for successfully setting up management processes within an IT organization.
Exams by levelCode
ITIL ® Foundation Certificate in IT Service Management ITILF
ITIL® Practitioner ITILP
ITIL® Continual Service Improvement Certificate ITILCSI
ITIL® Managing Across the Lifecycle Certificate ITILMLC
ITIL® Operational Support and Analysis Certificate ITILOSA
ITIL® Planning, Protection and Optimization Certificate ITILPPO
ITIL® Release, Control and Validation Certificate ITILRCV
ITIL® Service Design Certificate ITILSD
ITIL® Service Operation Certificate ITILSO
ITIL® Service Offerings and Agreements Certificate ITILSOA
ITIL® Service Strategy Certificate ITILSS
ITIL® Service Transition Certificate ITILST
ITIL® Master Qualification ITILMA
ITIL ® Foundation Certificate in IT Service Management
ITIL ® Foundation Certificate in IT Service Management
ITIL Foundation is the most important certificate for IT professionals and employees wishing to know more about IT Service Management. Organizations that work according to ITIL use the complete ITIL exam program for training personnel based on their roles. Their ITILskills enable them to perform and cooperate better.
ITIL Foundation is part of the Certified Integrator program and is one of the prerequisites to attain the titles:
EXIN Certified Integrator Agile Service Projects
Target group
You are an IT professional, business manager or business process owner in an organization that operates according to ITIL. After gaining the certificate, you will understand how the ITIL exam program contributes to raising the quality of IT Service Management. Your role and qualities are important for better (team) performance.
ITIL Foundation enables you to lay the basis for a complete program of ITIL exams and obtaining various certificates in IT Service Management. This will show that you take your work according to ITIL seriously. It will improve your qualifications for working with other ITIL-certified personnel.
e-Competence Framework (e-CF)
The mapping of this certificate against the e-Competence Framework.
e-CF Area e-Competence e-1 e-2 e-3 e-4 e-5
PLAN A.2. Service Level Management
RUN C.1. User Support
C.2. Change Support
C.3. Service Delivery
C.4. Problem Management
ENABLE D.8. Contract Management
D.9. Personnel Development
MANAGE E.5. Process Improvement
Legend for coverage:
General - The competence is covered at the level indicated
Partial - The competence is covered to some extent
Superficial - Relevant knowledge is covered to some extent
The competence level is available in the framework
The competence level is not available in the framework
Exam content
Candidates are tested on:
1. Service management as a practice (comprehension)
2. The ITIL service lifecycle (comprehension)
3. Generic concepts and definitions (awareness)
4. Key principles and models (comprehension)
5. Selected processes (awareness)
6. Selected functions (awareness)
7. Selected roles (awareness)
8. Technology and architecture (awareness)
9. Competence and training (awareness)
For an elaborate list of exam specifications, literature and more information, see the Syllabus, downloadable in the right section of this website.
Click here to download the glossary in the download section in the right column.
Exam Details
Number of questions: 40
Pass mark: 65% (26 out of 40)
Open book: no
Electronic devices permitted: no
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