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EX0-115 - IT Service Management Foundation based(R) on ISO/IEC 20000 - Dump Information

Vendor : Exin
Exam Code : EX0-115
Exam Name : IT Service Management Foundation based(R) on ISO/IEC 20000
Questions and Answers : 136 Q & A
Updated On : March 21, 2018
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EX0-115 IT Service Management Foundation based(R) on ISO/IEC 20000

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ItSMF united states of america 2017 broadcasts next technology provider management Award Winners | real questions with brain dumps

itSMF united states and awards sponsors Ivanti, Exin and AXELOS, announced the 2017 itSMF u . s . next technology service management Award Winners on the premier carrier administration conference, FUSION 17, on November 1 in Orlando, Florida.

HOUSTON (PRWEB) November 14, 2017

itSMF usa and awards sponsors Ivanti, Exin and AXELOS, introduced the 2017 itSMF united states subsequent generation carrier management Award Winners on the premier service administration conference, FUSION 17, on November 1 in Orlando, Florida.

The carrier administration in action Award, backed by Ivanti, changed into awarded to Proctor & Gamble for reaching large business results from method improvements made through their Incident reduction Initiative.

The itSMF Contributor of the yr Award, backed by means of Exin, turned into awarded to John Clipp. John has over 25 years in IT and service administration and is a protracted-time member of itSMF us of a. he's a vice president at TechnoLava and currently serves as the manager of the itSMF u . s . a . difficulty administration neighborhood of hobby, the DevOps / Agile group of pastime and the President of the itSMF usa international locations Capital local pastime neighborhood.

The itSMF group Excellence Award, backed with the aid of AXELOS, was offered to three member communities in recognition of excellence in providing pleasant courses to native itSMF us of a contributors and guests. The Minnesota local interest community was awarded the excessive performance neighborhood of the yr in recognition of service excellence over the previous three hundred and sixty five days. The la native interest group become awarded the Sustained performance group of the year for consistent commitment and success over the last 5 years. The San Francisco local hobby neighborhood became named the Upstart community of the yr as a new group that has proven tangible effects of their first yr.

Cathy Kirch, President of itSMF united states offered the President’s Award to Kevin Ritter. Kevin has over 35 years of adventure in IT and been worried with itSMF usa given that 2004. He has led a large number of carrier management workshops, spoke at native and countrywide events, written white papers, been President of the Heartland local activity community, and took on other management roles, including greater recently, as a member of the itSMF country Board of administrators.

Of the awards presented, Cathy Kirch remarked, “The award recipients illustrate how the ITSM community is evolving and we recognize and applaud these industry leaders for taking steps to ebook us into the longer term. ItSMF us of a is happy with each and every awardee and thanks the sponsors who aid these efforts.”

learn extra at:

ABOUT itSMF USAitSMF u . s ., a chapter of itSMF foreign, is the unbiased skilled organization and forum for IT carrier administration experts within the US. A no longer-for-profit firm, itSMF is a favourite player in the ongoing development and advertising of IT carrier management (ITSM) premiere practices, necessities and skills within the u.s.. This network of industry experts, white papers, webinars, podcasts, conferences and other substances creates a chance for individuals and agencies to connect, gain knowledge of and grow. For greater information, consult with

About IvantiThe vigor of Unified IT. Ivanti unifies IT and protection Operations to better control and secure the digital office. From PCs to cellular devices, VDI and the information middle, we discover IT assets on-premises and in the cloud, increase IT provider birth, and reduce risk with insights and automation. We additionally aid you leverage contemporary know-how in the warehouse and throughout the give chain to enrich beginning with out editing backend techniques. Ivanti is headquartered in Salt Lake city, Utah, and has places of work in every single place the area. For extra suggestions, visit and observe us at @GoIvanti.

About ExinExin permits the digital transformation for gurus and corporations, by using setting up and validating digital competences. Exin is the main global unbiased certification institute for professionals in the ICT area. With greater than 30 years of adventure in certifying the competences of over 2 million ICT-experts, Exin is the leading and relied on authority in the ICT-market. Exin has over 1000 authorized partners Exin allows ICT certifications in addition to e-CF® Assessments and e-CF® knowledge gap evaluation in more than a hundred sixty five international locations and 20 languages. Exin is headquartered in the Netherlands and has regional representations worldwide, including in the u . s . a ., Canada, Brazil, Spain, Germany, India, Malaysia, China and Japan. For greater information visit

ABOUT AXELOSAXELOS is dedicated to nurturing most effective practice communities on a world scale. AXELOS is answerable for developing, enhancing and merchandising a couple of surest apply methodologies used globally through professionals working primarily in undertaking, application and portfolio administration, IT carrier administration and cyber resilience. The methodologies, including ITIL®, PRINCE2®, MSP® and the brand new collection of cyber resilience greatest follow items, RESILIA, are adopted via deepest, public and voluntary sectors in more than a hundred and fifty countries to enrich personnel’ potential, abilities and competence to be able to make both individuals and businesses work more with ease. For extra guidance, seek advice from

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SCOTTSDALE, Ariz., Dec. 19 /- To assist meet the transforming into demand for first-class assistance technology Infrastructure Library (ITIL®) practising, Thomson NETg will liberate a five-half Exin authorised e-researching collection which will lead to the groundwork certificates in IT provider administration.

As part of this providing, Thomson NETg has entered into a strategic settlement with Plexent, an IT carrier management company, to give mentoring help via ITIL® certified Managers. via this guide, beginners can pose questions by way of e-mail to licensed ITIL® mentors all through or after their working towards.

ITIL®, a library of confirmed most fulfilling practices for IT capabilities, has been adopted by way of many corporations worldwide and is now identified as the world usual for IT carrier administration. ITIL® incorporates a comprehensive description of the methods involved in managing IT infrastructures.

"corporations have develop into more and more aware of the value of aligning IT service delivery with their business's goals," says Clint Everton, president of Thomson NETg. "We're very excited so as to add this globally diagnosed certification program to our huge IT studying offering."

The number of ITIL certifications administered every 12 months correlates with ITIL's adoption. in keeping with Exin, in 2005, it had administered approximately 170,000 ITIL certifications to-date worldwide. more than one hundred fifty,000 of the assessments administered have been at the Foundations Certification level.

"This effective strategic relationship gives Thomson NETg college students with access to consultants who have done the maximum ITIL® certification typical," says Gordon Brown, president of Plexent. "Our ITIL® experts have adventure working with one of the vital world's most ahead-pondering IT organizations."

Thomson NETg's ITIL® series is meant for authorities worried within the beginning or guide of IT functions and lines right here courses:

82221 -- ITIL -- Overview of ITIL® and IT provider management 82222 -- ITIL -- provider stage, Availability, and security management 82223 -- ITIL -- capability, IT Financing, and Continuity administration 82224 -- ITIL -- provider Desk, Configuration, and Incident management 82225 -- ITIL -- difficulty, change, and free up management

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The Thomson supplier (, with 2005 revenues of approximately $eight.forty billion, is a worldwide chief in presenting built-in information options to business and knowledgeable consumers. Thomson gives price-delivered suggestions, software tools and applications to more than 20 million clients in the fields of legislations, tax, accounting, monetary services, better training, reference suggestions, company e-getting to know and evaluation, scientific research and healthcare. With operational headquarters in Stamford, Conn., Thomson has more than 40,000 personnel and gives capabilities in approximately one hundred thirty nations. The organization's ordinary shares are listed on the new york and Toronto stock exchanges (NYSE: TOC; TSX: TOC).

Thomson NETg ( supplies potent expertise on demand to the world enterprise, assisting to align people, techniques and priorities at more and more high tiers. Its breadth and suppleness of capabilities materials, together with greater than 35 years of commercial enterprise empowerment adventure, helps corporations of all sizes to correctly control change, transform operations and exceed bottom-line expectations. Thomson NETg: abilities Now.

About Plexent

Plexent ( is a leading issuer of intellectual Property, itDNA®, servicing Fortune 500 companies, medium-sized companies, govt agencies and other corporations. Drawing radically on experience in tips know-how and the superior practices found in ITIL®, Plexent's offerings span IT service administration; consulting, working towards and development, highbrow property and enterprise technology functions.

in response to ITIL®, ISO, and CMMI® specifications, itDNA® allows for customers to take handle of their atmosphere by defining the "what, why, and the way," of their company and technical tactics. The Plexent model defines, organizes, and categorizes the many best practices, materials, qualities, and metrics worried in managing complex, allotted computing environments.

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ITIL qualifications: settlement Reached Between APMG, BCS-ISEB & Exin For the advantage of The ITSM community | real questions with brain dumps

high WYCOMBE, England--(company WIRE)--The APM group (APMG), the professional accreditation and certification corporation which has assumed the role of reliable ITIL accreditor for OGC, is delighted to announce it has reached an settlement with Exin and BCS-ISEB, the existing ITIL examination institutes. The contract means candidates taking ITIL examinations can have highest entry to the great practicing and evaluation they require with a view to benefit certified ITIL skills.

as the carrier management group anticipates the arrival of the ITIL Refresh from OGC, anticipated in April 2007, news of this contract will reassure companies committed to ITIL that the practicing market is unified.

Richard Pharro, managing director APMG, referred to: “here's a really large announcement for APMG because we price the skills and experience of Exin and BCS-ISEB. Candidates can now be reassured of consistency as the ITIL qualifications evolve. this is fairly evidently the absolute best outcomes as we go forward into a brand new part for ITIL, aligning carrier administration extra intently with company needs.”

Pete Bayley, Director of skills for the BCS talked about: “this is miraculous news for our accepted suppliers and tutors as they could proceed their enterprise with minimal disruption and with the capabilities that we could be in a position to provide them with all the primary tips required for a easy ITIL Refresh transition. we are looking forward to taking part with Exin and APMG to develop the brand new scheme and hope that our adventure and abilities will deliver a useful asset to the ITIL neighborhood. BCS recognises that because the IT career matures, relationships of this nature are important as they aid to supply the building blocks for Professionalism in IT which is a key purpose of our 50th anniversary 12 months.”

Joep van Nieuwstadt, CEO Exin, said: “we're longing for becoming a member of forces with BCS and APMG. As a global player within the area of certification for IT professionals, we can proceed to convey professional aid for the global dissemination of the qualification program in IT service management. with the aid of working intently together with all the latest individuals of the IT carrier administration group involved in the current ITIL® based certification features, we are able to proceed to preserve and help the fine of the global recognized certification application - a software that has been so a success international over the closing 15 years.”

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EX0-115 Certification Brain Dumps Source : IT Service Management Foundation based(R) on ISO/IEC 20000

Test Code : EX0-115
Test Name : IT Service Management Foundation based(R) on ISO/IEC 20000
Vendor Name : Exin
Q&A : 136 Real Test Questions/Answers

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Exin EX0-115 Exam (IT Service Management Foundation based(R) on ISO/IEC 20000) Detailed Information

If you want to be greener and smarter but just as effective in the way you do business, the Green IT certificate offers the solution. EXIN offers two types of Green IT certificates.
EXIN BCS Business Analysis
EXIN certification scheme addresses different elements of Business Analysis, such as Business Change and Commercial Awareness. On a practitioner level (to be offered by EXIN later in 2016) more specific topics such as Requirements Engineering, Business Analysis Practice and Modelling Business Processes are covered.
CCC Big Data
The EXIN CCC certification program provides a solid base of knowledge by covering the origin and characteristics of Big Data, the tools and technologies such as Hadoop and MongoDB and the main players involved.
CCC Cloud Computing
The CCC Cloud Computing certification program is vendor-neutral and role-based: it addresses many aspects of Cloud Computing, encompassing all ICT roles which are critical for successful cloud adoption and readiness.
The Foundation Series
This certification program is available in Dutch only.
The EXIN DevOps Master certification is unique in the world as it comprises an advanced exam and a training that includes practical assignments to prove the competences of candidate DevOps Masters.
EXIN Business Information Management with reference to BiSL
The exam tests your theoretical knowledge of the BiSL framework. With the certificate you show that you are able to bridge the gap between business and IT. Thousands of professionals have already gained their certificate from EXIN.
EXIN Privacy and Data Protection
Having certified professionals with the right level of knowledge can help prepare your organization to face these opportunities. The EXIN Privacy & Data Protection program covers the required knowledge of laws and regulations relating to data privacy and how this knowledge can be used to be compliant.
Lean IT
Achieving more with less, that is Lean IT. Adopting a new way of thinking and doing enables companies to respond to changing customer desires with high variety, high quality, and fast throughput times. This is managed with less human effort, less space, less capital, and less time.
EXIN Ethical Hacking
Ethical Hacking is in current times of increasing cybercrime a necessity when becoming cyber-resilient: a well-known method of duplicating the intent and actions of malicious hackers in order to locate, evaluate and resolve hardware and software vulnerabilities.
EXIN Certification in OpenStack Software
OpenStack is the Open Source operating system for building and managing cloud computing platforms for public and private clouds.
This program is the first vendor-neutral certification program for OpenStack to be offered by an independent examination institute. It focusses on how to apply and use OpenStack Software when managing company data in a Cloud.
EXIN Secure Programming
Cybercrime, data leaks and information security get more attention than ever in the news. Governments and companies dedicate more and more resources to these areas. However, most of their attention appears to be focused on reactive measures instead of on preventive measures. In-built security of applications is worth the investment. The certification of developers and software programmers is key in developing secure software.
EXIN Application Management with reference to ASL
There is considerable interest in application management. This EXIN exam tests your theoretical knowledge of the context, processes and use of application management. Included within this are references to the ASL framework. This EXIN certificate is indispensable for anyone who needs to deal with application management in his/her role.
New software releases are being issued in increasingly rapid succession, making testing ever more important. The structured test management approach of TMap NEXT® ensures a shorter time-to-market, which means that qualified testers are needed.
Testing takes time and money but offers insufficient insight into the quality of the test process itself. Applying TPI NEXT® will provide not only insight into the quality but improvement as well, taking into account the business drivers of the organization.
EXIN ITSM based on ISO/IEC 20000
With an ITSM certificate, you can show that you are a professional in IT service management. Practically orientated, on various levels and aimed at job descriptions. Choice of 11 certificates.
Indispensable for any IT specialist wishing to get to the next level in IT Service Management. Put together your own pathway from the 11 ITIL® exams. Best practices, structured method, based on the lifecycle approach.
MOF serves to ensure that an IT department runs as efficiently as possible. Its strength lies in the fact that it incorporates best practices, clear principles and practical models. This certificate is based on MOF 4.0 by Microsoft.
EPI DATA Centre Management
With few exceptions, enterprises today rely on IT for the delivery of business-critical services - often directly to the end consumer. It is therefore vital that the mission critical data centre is designed, maintained and operated with hi-availability and efficiency in mind.
EXIN Cloud
This program shows that you are familiar with the main concepts of Cloud Computing and that you know what is involved in terms of procurement, management and implementation. ‘Get into the Cloud, and stay in control.’
EXIN Agile Scrum
Applying the agile way of thinking means accepting change. Even to expect it. Because of the flexible way of working, the sprints, the daily meetings and continuous testing there is constantly room to adjust the product, or to change course half way a project. In the end the project will result in a high-quality product that is according to the clients’ wishes.
EXIN Information Security
EXIN Information Security is solely based on the NEN-ISO/IEC 27002. The EXIN qualification programme information security raises awareness of risks and instils a sense of responsibility.
EXIN ITAMOrg IT Asset Management
Trends like Cloud, Mobile, Social, Bring-Your-Own-Device, Consumerization of IT, Bring-Your-Own-Application and Big Data have created significant shifts in the way businesses operate. These shifts make IT Asset Management more important than ever: it helps organizations keep a firm grip on their businesses and most valuable assets.
EXIN Business Continuity Management
Business Continuity Management is an essential part of risk management within any organization. EXIN’s Business Continuity Management certification is policy-oriented without getting into operational ‘how to’ details.
RESILIA™ is a framework of best practice designed to build cyber resilience skills across an organization. Based on the Cyber Resilience Best Practices guide it offers practical knowledge to enhance existing management strategies and help align cyber resilience with IT operations, security and incident management.
It is a widely used project management method that navigates you through all the essentials for running a successful project.
P3O® Certification - Portfolio, Programme and Project Offices
It provides advice on how to develop a governance structure that helps optimize an organization’s investment in change.
MoV® - Management of Value
It provides a systematic method to define what value means for organizations, and to communicate it clearly to maximize value across portfolios, programs, projects and operations.
M_o_R® - Management of Risk
It inspects risks from strategic and operational view and within programs and projects.
MoP® - Management of Portfolios
It advices on and shows examples of how to apply principles, practices, and techniques that help optimize an organization’s investment in change.
MSP® - Managing Successful Programmes
It offers principles and processes for the implementation and management of a program.
EXIN BCS Business Analysis
EXIN BCS Business Analysis
Organizations are constantly striving to become more efficient and effective. But how do you know what exactly is needed to reach that goal? And what changes then need to be implemented? Are any IT solutions required? That is where the Business Analyst comes in: to investigate the business situation, identify and evaluate the different options to improve business systems, to define requirements and ensure the effective use of information systems in meeting the needs of the business.
The value
The value of business analysis is in the realization of benefits, avoidance of cost, identification of new opportunities, understanding of required capabilities and modeling the organization. Through the effective use of business analysis, any organization can realize these benefits, ultimately improving the way they do business.
EXIN Certification
EXIN certification scheme addresses different elements of Business Analysis, like Business Change and Commercial Awareness. On a practitioner level (to be offered by EXIN later in 2016) more specific topics such as Requirements Engineering, Business Analysis Practice and Modelling Business Processes are covered.
The new certification scheme has been developed by BCS, The British Computer Society. They promote wider social and economic progress through the advancement of information technology science and practice. With the vision to be a world-class organization for IT, they bring together industry, academics, practitioners and government to share knowledge, promote new thinking, inform the design of new curricula, shape public policy and inform the public.
Business Analysis Certification Scheme
Exams by levelCode
EXIN BCS Foundation Certificate in Business Analysis BAF
EXIN BCS Foundation Certificate in Business Change BCF
EXIN BCS Foundation Certificate in Commercial Awareness CAF
Learn more about EXIN IT Service Management based on ISO/IEC 20000
ITSM20 refresh: Now completely ready and live in English. Why this refresh? Easy to recognize for those who are familiar with ITIL®. Less focus on theory, more time for practical assignments. Minimal number of training days. Several side entry possibilities for quick access to the top of the program.
The EXIN ITSM based on ISO/IEC 20000 program is a unique lean approach to IT Service Management:
It combines the key ITIL® elements with the quality principles of the ISO/IEC 20000 standard.
The program allows for ITIL® side entries, both on foundation and expert level.
It contains EXIN’s approach to a practical and role based certification.
It offers many practical examples, case studies and assessments.
IT Service Management EXIN ITSM levels
Use the Fast Track calculator for more side-entry possibilities
The philosophy
Rather than try to do everything that we “could do”, why not focus
on everything that we “must do” initially? This will save time and money.
ITIL® (IT Infrastructure Library) is the most accepted framework for IT Service Management (ITSM) in the world. Over 1.5 million professionals have earned one or more ITIL® certificates at EXIN.
ITIL® consists of a coherent set of best practices drawn from many public and business sectors. ITIL® is the appropriate framework for organizations that (regularly) deal with supplying, using or supporting IT services. ITIL® is based on the practice of IT Service Management and is expected to continue to be a guiding framework for a long time.
Many organizations are heavily dependent on their IT. ITIL® provides the most detailed documentation for successfully setting up management processes within an IT organization.
Exams by levelCode
ITIL ® Foundation Certificate in IT Service Management ITILF
ITIL® Practitioner ITILP
ITIL® Continual Service Improvement Certificate ITILCSI
ITIL® Managing Across the Lifecycle Certificate ITILMLC
ITIL® Operational Support and Analysis Certificate ITILOSA
ITIL® Planning, Protection and Optimization Certificate ITILPPO
ITIL® Release, Control and Validation Certificate ITILRCV
ITIL® Service Design Certificate ITILSD
ITIL® Service Operation Certificate ITILSO
ITIL® Service Offerings and Agreements Certificate ITILSOA
ITIL® Service Strategy Certificate ITILSS
ITIL® Service Transition Certificate ITILST
ITIL® Master Qualification ITILMA
ITIL ® Foundation Certificate in IT Service Management
ITIL ® Foundation Certificate in IT Service Management
ITIL Foundation is the most important certificate for IT professionals and employees wishing to know more about IT Service Management. Organizations that work according to ITIL use the complete ITIL exam program for training personnel based on their roles. Their ITILskills enable them to perform and cooperate better.
ITIL Foundation is part of the Certified Integrator program and is one of the prerequisites to attain the titles:
EXIN Certified Integrator Agile Service Projects
Target group
You are an IT professional, business manager or business process owner in an organization that operates according to ITIL. After gaining the certificate, you will understand how the ITIL exam program contributes to raising the quality of IT Service Management. Your role and qualities are important for better (team) performance.
ITIL Foundation enables you to lay the basis for a complete program of ITIL exams and obtaining various certificates in IT Service Management. This will show that you take your work according to ITIL seriously. It will improve your qualifications for working with other ITIL-certified personnel.
e-Competence Framework (e-CF)
The mapping of this certificate against the e-Competence Framework.
e-CF Area e-Competence e-1 e-2 e-3 e-4 e-5
PLAN A.2. Service Level Management
RUN C.1. User Support
C.2. Change Support
C.3. Service Delivery
C.4. Problem Management
ENABLE D.8. Contract Management
D.9. Personnel Development
MANAGE E.5. Process Improvement
Legend for coverage:
General - The competence is covered at the level indicated
Partial - The competence is covered to some extent
Superficial - Relevant knowledge is covered to some extent
The competence level is available in the framework
The competence level is not available in the framework
Exam content
Candidates are tested on:
1. Service management as a practice (comprehension)
2. The ITIL service lifecycle (comprehension)
3. Generic concepts and definitions (awareness)
4. Key principles and models (comprehension)
5. Selected processes (awareness)
6. Selected functions (awareness)
7. Selected roles (awareness)
8. Technology and architecture (awareness)
9. Competence and training (awareness)
For an elaborate list of exam specifications, literature and more information, see the Syllabus, downloadable in the right section of this website.
Click here to download the glossary in the download section in the right column.
Exam Details
Number of questions: 40
Pass mark: 65% (26 out of 40)
Open book: no
Electronic devices permitted: no

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A+ player doesn't open VCE files correctly. A+ Player tends to provide users with irrelevant files from its own repository when it's unable to open the user's VCE file. Therefore, the file you view in A+ Player might not be the file you think you have opened. Use VCE Exam Simulator to play VCE files properly.

cesar benites

this file is not valid , is a bull**it. Plz remove this file.


103 is ISO 20000 certification probably for an individual looking to be a consultant or auditor. 115 is IT service management foundation based on ISO 20000.


Still Valid. Pass the Exam 88%.but 4 New Question.


Can someone please confirm if this dump is valid please?


please inform us whether this dumb still valid or not. and anyone can inform me what is the different between ISO IEC 20000 Foundation (ISO20KF EX0-103) and IT Service Management Foundation based on ISOIEC 20000 (ITSM20F.EN or ">EX0-115). Very appreciated to whom that may answer my questions.


Anyone took the 114 exam lately and used this to revise? im taking it in July. Any help would be appreciated.

Benny Wan

Daer Awais,114 exam has some exam questions about 115.But 115 exam not finish yet


Dear Benny,i am also planning for ex0-114, did get that ex0-115 and 114 are same.

Benny Wan

Dear Lok, finish exam? But this topic same with EX0-114?

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  • Did you know? (Setting output filename to a field value of the message without any custom code or orchestration)

    I saw this question in the BizTalk newsgroups:

    > Hi,>  Is it possible to set the filename of a message with a value inside it> which is available as a promoted property..> I know this can be done using a custom pipeline component .But is there a> way without it?> I have no orchestrations in my solution..>> TIA>

    Yes, it is possible!... here is how.

    1. Right click on the schema node you want to promote, select Promote-->show promotions.2. On the “property fields” tab, click on the folder icon (to add new propertyschema)3. Expand the references, expand Microsoft.BizTalk.GlobalPropertySchemas and select  FILE.bts_file_properties.4. Add your node as promoted and select ReceivedFileName in the property column as the property to which to promote to.5. In the send port configuration use the macro %SourceFileName%6. Don’t forget to use XMLReceive pipeline at the receive port.

    That’ it! No custom pipeline no orchestration. This can be useful in content based routing scenarios where there are no orchestrations involved.

    The XMLReceive pipeline will overwrite the source file name value in the context with the value of the field inside the message.


    Benny MathewSeamless Integration SolutionsBizTalk Consulting, Development, TrainingBangalore, India

    Exin EX0-117 : ITIL Foundation (syllabus 2011) Exam

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    Exin Examcollection VCE:

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