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C9560-652 Questions and Answers
An object structure can be consumed by which two capabilities? (Choose two.)
Answer: C, E
What are three sections of the Self Service Center? (Choose three.)
My Service Desk
My Configuration Items
Answer: A, B, D
Which process changes the definition of a Configuration Items?
Configuration Items Management
Where can a system administrator find the applications to set up organizations and sites?
System Configuration module
Platform Configuration module
How can a user view the topology of a configuration item (CI) affected by an incident?
From the incident record, navigate to the CI Topology tab
From the incident record, open the Select Action menu, and select View CI Topology
From the incident record, open the Detail Menu next to the CI, select Go to Configuration Items, and navigate to the CI Topology tab
Go to the IT Infrastructure module, open the Configuration Items application, enter the incident number, click Enter, and navigate to the CI Topology tab
Impact Analysis is a part of which process?
Where can a user find the application to manage authorized assets?
Assets module, Authorized Assets application
IT Infrastructure module, Reconciliation application
IT Infrastructure module, Authorized Assets application
Which application is used in IBM SmartCloud Control Desk V7.5 to manually import data such as users, assets, and configuration items?
Enterprise Identity Mapping
The Start Center’s Help menu provides links to which two resources? (Choose two.)
Self Service Help
IBM Electronic Support
IBM developer Works Wiki
Answer: C, D
What is the purpose of the Update Promotion action?
To update attributes of the configuration item (CI) based on the information from the Actual CI
To update attributes of the Actual CI based on the information from the CI
To update attributes of the CI based on the information from the Change Management process
To update attributes of the Actual CI based on the information from the Change Management process
Which statement best describes the Service Request Management functionality in IBM SmartCloud Control Desk V7.5?
A tool that provides end-to-end IT and Enterprise asset lifecycle management on a single integrated platform.
A tool that enables users to request, deploy, monitor and manage cloud computing services. It also provides traceable approvals and processes.
A tool that helps customers manage, audit, and coordinate change and configuration management processes using user interfaces and workflows that facilitate cross-silo cooperation.
A tool that provides a comprehensive and modular approach to integrated service desk and service catalog management enabling IT personnel to improve the efficiency of service delivery and to drive down operating costs.
Which records are updated as a result of the reconciliation process?
Actual configuration items
No records are updated by the reconciliation process