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What feature of Os x Mountain Lion allows a customer to reset their forgotten login password without having to have a second admin user?
EFI reset mode.
Reset a password using an Apple ID.
Tony just opened the box of a brand new MacBook Air. He would like to create a new iCloud account for this Mac. How can he quickly accomplish this goal?
He can create a new OS X user, then launch Safari and go to iCloud .com to create an account.
He can only create a new iCloud account onIOSdevices, so he must create the account on an iPhone, iPad, or iPod touch.
He can create a new iCloud account during initial setup using the Create a Free Apple ID button.
He can create a new OS X user, then open System Preferences > User & Groups
> Click on the Create Apple ID button.
A customer with an administrator account finds that she cannot access the Downloads folder in her home directory. The Finder displays the message:
“The folder “Downloads” can’t be opened because you don’t have permission to see its contents.” How can the customer quickly and easily correct these permissions issues with her Downloads folder?
Open the Disk Utility and select repair disk permissions.
Erase the hard disk and restore from a Time Machine backup.
Startup in Single User mode and use command line tools to correct the permissions.
Select the Downloads folder in the Finder, then choose Get Info in the file menu. The folder permission can then be changed back to Read & Write in the Sharing & Permissions section.
Richard purchased a new Thunderbolt drive. When he connects the drive to his iMac, the disk does not mount in Finder. What built-in tool should he use to troubleshoot the issue?
Thunderbolt Setup Utility
Which of the following is a supported destination for an OS X Mountain Lion installation?
ahard disk or SSD without a partition scheme
a hard disk or SSD with the MBR partition scheme
a hard disk or SSD with the APM partition scheme
a hard disk or SSD with the GUID partition scheme
Examine the image above. Notice that the Wi-Fi status indicator is yellow. Complete the following statement about the status of the Wi-Fi service on this Mac. Wi-Fi service is .
Active and connected
Active but not connected
Inactive (hardware is missing)
A user tries to launch an app named “Dangerous” on OS X Mountain Lion and sees the following warning: “Dangerous” comes from an unidentified developer. Your security preferences are set to block installation of applications from unidentified developers.” What can the user do to open the application?
Delete the app and try downloading a fresh copy from the internet.
Contact the vendor of the app and ask them to send a product registration key.
Open the Mac App Store preferences, then change the Application Security settings.
Control-click or right click the icon of the app, select Open from the contextual menu or select ‘Anywhere’ under System Preferences > Security & Privacy > General > Allow applications downloaded from:
You would like to copy a 4 GB file from your MacBook Pro (Retina, Mid 2012) to a co-worker’s MacBook Air (Mid 2011). Both Macs have OS X Mountain Lion installed. Which method requires the least configuration?
Transfer with AirDrop.
Set up Bluetooth File Exchange.
Use an ethernet cable and enable file sharing.
Upload the file to an online file storage service, then download it.
What is a kernel extension in OS X?
A user specific software library.
A place to store global system preference settings.
A software driver that provides driver support for hardware, networking, and peripherals.
The system for starting, stopping and managing daemons, applications, processes, and scripts.
Your customer enabled FileVault 2. He also forgot the administrator password. How should you help this customer?
Startup from OS X Recovery and choose the Unlock Disk option.
Startup from OS X Recovery and open the Firmware Password utility.
Inform the customer that he can unlock the disk using the recovery key created when FileVault
2 was enabled.
Help the customer erase the hard disk and reinstall OS X Mountain Lion. All of the data is lost if a customer forgets the administrator password.
Your customer runs her small business on an iMac with OS X Mountain Lion. She would like to keep her data secure with FileVault 2, but is worried that she will have to share her administrator password with the rest of the staff. How should you address this concern?
The customer should enable the Automatic login feature in the User & Group preferences.
This is a limitation of FileVault 2. The customer will have to share her password to use the feature.
Ask the customer to disable FileVault 2 when others wish to use the computer, then re-enable it when they are done.
The customer can give other user accounts the ability to unlock the disk in the Security & Privacy preferences when she enables FileVault 2.
Apple 9L0-064 Exam (Mac OS X v10.8 Troubleshooting) Detailed Information
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According to a recent Support Note, Apple on February 25, will post a new set of exams and curriculum for the Apple Certified Macintosh Technician certification. The current (to-be-previous) set will be retired on that date. The new program covers OS X Maverics and recently-released products such as the new Mac Pro, which is finally arriving in customers' hands.
The note says that persons with existing ACMT certifications won't need an update. Persons needing to complete an ACMT certification before February 25, should take them as soon as possible since the current tests will be going away, Apple said.
However, persons who have complete one of the exams don't have to start over but must take one of the new exams.
If you completed the 9L0-010 hardware exam or the 9L0-065 Mac OS X Mountain Lion exam, you can satisfy ACMT requirements by taking one of the new exams. If you completed 9L0-010 for hardware, you can take the 9L0-065 OS X Mavericks exam to complete ACMT requirements. If you completed the ">9L0-064 OS X Mountain Lion exam, you can complete your requirements by taking the 9L0-011 hardware exam.
Apple in the summer revamped its Apple Service Training and Certification program and AppleCare Service testing programs , moving them online.
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How to become an Apple Certified Macintosh Technician
So you want to be an Apple Certified Macintosh Technician. You want the fame, the adoration, the fans screaming for your affections andor phone number, the nifty certificate from Apple after you pass your exams.
Okay, you’ll get one of those things. Just find a nice frame for the certificate, and it’ll look that much better on your wall.
To become Apple certified, you have to jump through some hoops—specifically, you must successfully complete Apple’s Macintosh Service Certification Exam and the Mac OS X 10.8 Lion Troubleshooting Exam, each of which retails for $150. You must score 80 percent or better on each test, and achieve perfect scores in certain areas (namely, Embedded Battery Safety and Electrostatic Discharge Precautions on the Macintosh Service Certification Exam, and any and all Apple environmental policy questions that may surface). Get full details at Apple’s ACMT Certification website, which hooks into training materials and testing centers as well.
A lot of work
Getting Apple certified is no small effort, but certification also give you some definite benefits. First, it allows you to repair Macs that are currently under AppleCare warranty without risk of violating that warranty. Next, you’ll be able to order parts for your clients’ machines via Apple’s Global Service Exchange (GSX)—including the obscure, hard-to-find parts that are almost impossible to get your hands on via eBay or Craigslist; this kind of access can make you feel as if you’re part of the club. The prices are available at Apple’s prices, with no retail markup.
If you ever wanted direct access to an Apple employee who knows the hardware inside and out, certification and GSX access allow you participate in live chats with Apple’s technicians. Yes, it’s a chat room format, and the back and forth involved in describing a technical issue takes a while, but this gives you a main line to the mothership and it comes in handy if a diagnosis is eluding you.
And perhaps the most important benefit is that certification allows better access to tech jobs with Apple ized Service Partners, Apple resellers, or self-supporting operations such as colleges, school systems, and universities. This also helps current techies draw a better salary; you know your stuff and you now have a piece of paper from Apple that says so. It’s not unreasonable to point this out during negotiations with a potential employer. It enhances your credibility and helps attract customers should you decide to go solo and moonlight with your own repairs.
There are some provisos to consider. Becoming an Apple Certified Macintosh Technician allows credence to perform warrantied repairs, but this still runs into a bit of a gray area unless you’re employed by an SSA (Self-Servicing Account) that Apple allows for universities and institutions to service its own products, or an AASP (Apple ized Service Provider), which is more akin to the tech shop structure you might be used to. Also, access to Apple’s Global Service Exchange (GSX) will require not only Apple Certified Macintosh Technician status but also employment at either an Apple-approved SSA or AASP. Apple does, on occasion, allow for remotefield access to the GSX, but you’ll have to be vetted by Apple. If you can pull it off, you’ll have access to the Apple’s mighty GSX database, complete with updated technical manuals that can be access from any location as you work on-site with clients. Inquiries towards this can be shot over to usfieldserviceapplem if you want to start a conversation with Apple.
What’s involved with the exams
After June 23, 2013, the rules regarding testing to become an Apple Certification Macintosh Technician changed significantly. The exam, which has traditionally been hosted at assorted, proctored Prometric testing sites around the country as well as at specified testing locations and online, switched to an online-only format (find full details on the company’s ACMT FAQ page). The current U.S. Apple certification exam schedule is here.
You’ll need to know the following categories for the exams, which are presented in multiple-choice style:
Macintosh Service Certification Exam 9L0-010Demographic QuestionsEmbedded Battery SafetyESD (Electrostatic Discharge) PrecautionsNew Product Troubleshooting and Take-Apart TipsTechnician Safety
OS X 10.8 Mountain Lion Troubleshooting Exam ">9L0-064ApplicationsFile SystemsiCloud and MessagesInstallation and RecoveryNetworkingPeripherals and PrintingSecurity and PrivacyStartup ProcessSystem PreferencesTime MachineTroubleshooting Tools and ProceduresUser Accounts and Permissions
The best way to prepare for and take the exams
PeachpitPeachpit offers a series of study guides for taking the Apple certification exams.
While most of the exam focuses on diagnosing potential issues, Peachpit Press sells a good set of Apple Pro Training Series study guides. The core book sells for about $45 in print and $36 in eBook format. The guides include review sections and quizzes. You can also find courses lasting as long as several days at authorized training centers. The cost and depth of the courses vary from center to center.
Once the exam begins, you have 90 minutes to complete the multiple-choice questions. Stay calm, take your time, and remember that you can go back to answer questions you might have struggled with during the course of the test. The scoring is, of course, immediate; you can find details about Apple’s exam scoring in this FAQ.
If you don’t pass an exam the first time, you can immediately retake it if you’re willing to pay the exam fee again (at least, this has historically been the case). Apple takes the higher score and discounts the failed score. If you know the question that made or broke your score, for example, then it makes sense to retake the test on the spot.
Going through Apple Certified Macintosh Technician training and exams is a rough, somewhat expensive process, but it also opens new doors. And if you love diving into Apple’s hardware and doing that is a significant part of your living, the certification is indispensable. Find the study materials that work for you, read and reread everything carefully, get comfortable with every chunk of Apple hardware you can get your hands on, be as efficient as possible at diagnosing problems, and you’re on your way.
And if you accidentally set more than two hard drives on fire over the course of your Mac tech career, then you’ve got me beat.
Editor's note: Updated on 7213 at 9 p.m. PT with SSA and AASP information.
To comment on this article and other Macworld content, visit our page or our Twitter feed.
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AppleCare Training To Move Online, Recertification Exams To Be Dropped
According to a recent update made to Apple's "Service Training and Certification" page, AppleCare training will soon be handled online, while the yearly AppleCare recertification exams will be dropped. The changes will come into effect from June 23, 2013, Apple explains:
No more ACMT recertifications: All service technicians with existing ACMT certifications as of June 23 will be granted a new ACMT certification that eliminates yearly recertification exams. This new certification will allow the same ordering of service parts as the preceding ACMT certification and will not expire.
New exam resources: The following Apple service exams will be available solely from a new online re
9L0-010 - Apple Macintosh Service Certification Exam
">9L0-064 - OS X v10.8 Mountain Lion Troubleshooting Exam
9L0-E04 - iOS Qualification Exam
Last month, one report indicated that AppleCare is set to receive a major overhaul in fall this year. Anticipated changes include a new subscription-based model for the service, improved in-store repairs, and more. As such, it would appear that Apple is indeed looking to improve its AppleCare service in a number of ways, potentially adding 247 support and a more sizeable complimentary offering, the report added. Current employees can find out more about the AppleCare certification changes by visiting the aforementioned page. We'll let you know if further information concerning AppleCare hits the Web. In the meantime, Chicago Sun-Times Fires Photography Staff, Offers Reporters iPhone Camera Classes, Teardown Of Apple's New iPod touch Reveals Near-Identical Internals, and Apple Now Has The Option Of Selling iDevices In Iran.
AppleCare To Be Updated This Fall Adding Subscriptions And Improved In-Store Repairs