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920-177 - Nortel Contact Center Rls. 7.0(R) Administration and Scripting - Dump Information

Vendor : Nortel
Exam Code : 920-177
Exam Name : Nortel Contact Center Rls. 7.0(R) Administration and Scripting
Questions and Answers : 54 Q & A
Updated On : February 23, 2018
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920-177 Questions and Answers

920-177
  1. Contact center view

  2. Synchronization view

  3. CCMA view


Answer: B


QUESTION: 49

A customer has deployed Contact Cents’ Manager Server (CCMS) RIs 7.0 and is creating global variables. Regarding the use global variable, which statements are true? (Choose two)


  1. Trey can be referenced within an application.

  2. Trey can be deleted using the Service creation environment tool

  3. they can not be modified within an application.

  4. Trey can be modified within an applicator.


Answer: A, C


QUESTION: 50

A customer has Contact Center Manager Server (CCMS) RIs. 7.0 and is working with Intrinsics. Which statement is true’?


  1. Intrinsics are created in the scripting component of CCMA

  2. Intrinsic are a pre-defined set of variables and cannot be updated.

  3. Intrinsics may be modified in the Local View.

  4. Intransics are deleted In the Contact Center View.


Answer: B


QUESTION: 51

A customer using Contact Center Manager Server RIs. 7.0 can import existing applications. Applications may be imported into which views


A. Local View

B Contact Center View

  1. Local View and Contact Center View

  2. Contact Center View and Synchronization View

17


Answer: A


QUESTION: 52

You are using the SCE tool in Contact Center Manager Server (CCMS) RIs. 7.0. Which block allows you to create the IF-THEN-ELSE-END-IF statement?


  1. Logic

  2. Host

  3. Ivp

  4. Treatment


Answer: A


QUESTION: 53

Select the four steps for converting the scrips and place them in the correct sequence. Select the four steps


Answer: Pending. Please Send your suggesti1o8ns to support@ipass4sure.com


QUESTION: 54

A customer has Contact Center Manager Server (CCMS) RIs. 7.0 and is working on an Application flow. The customer is using a Custom block to create an Event Handler and has written the following scripting syntax:

EVENT HANDLER

EVENT <BLANK>: LOG “first RAN failed” END HANDLER

The customer also has an Output block in their flow which plays a RAN announcement that does not exist. Which entry should replace me <BLANK> so that it will correctly handle the Error event?


A. Call On Hold B Call Abandon

  1. RAN RESPONSE FAIL

  2. Give RAN default


Answer: C


19


Nortel 920-177 Exam (Nortel Contact Center Rls. 7.0(R) Administration and Scripting) Detailed Information

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Nortel Certifications
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Nortel’s Professional Certification Programme provides fast, flexible paths to achieving Nortel Certification, including ‘in class’ segment exams or the ability to complete a certification exam at a Prometric Testing Centre.
Nortel use skills-based exams to test your skills and knowledge, validating your competency on our highly technical products and solutions that encompass Security, Mobility and Mulitmedia Communications.
Nortel Certified Support Specialist (NCSS)
Nortel Certified Support Expert (NCSE)
Nortel Certified Design Specialist (NCDS)
Nortel Certified Design Expert (NCDE)
The Nortel Institute is committed to educating, training, and professional development in the broad and booming field of information technology and telecommunications by developing innovative programs, backed by first-class facilities. The Nortel Institute�s education and training program is designed to respond to current challenges and to anticipate and address future challenges. In additioan, the Institute�s missions in research and development and in strategic analysis enable it to anticipate technological trends and plan training and education programs to prepare people for jobs in new areas.
The Institute designed and obtained approval for the Master of Engineering in Telecommunications program and which began in September 1998. The program graduates 30-35 highly trained experts each year for employment in industry. The Institute offers financial aid to undergraduate and graduate students through the Nortel Institute Scholarship program.
The Institute has also developed training and retraining programs, such as the Executive Development Program, as well as specialized seminars, workshops and forums.
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The critical shortage of highly qualified personnel in information technology and telecommunications, including researchers, engineers and technological entrepreneurs;
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With Internet and multimedia technology playing an increasingly important role in education at every level, laying the right communications foundation is essential for educational establishments of all types.
At 1st Communications, we understand the communications and networking needs of your educational institution. Without voice and data communications technology, it would be impossible to operate in this day and age. You would not be able to construct collaborative projects, run intranets etc.
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1st Communications uses the following Nortel Business Solutions and Nortel Technical Solutions to provide a complete service to the Education Sector:
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Increase your Productivity
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