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920-167 - Contact Center RIS.6.0 Application Developer - Dump Information

Vendor : Nortel
Exam Code : 920-167
Exam Name : Contact Center RIS.6.0 Application Developer
Questions and Answers : 60 Q & A
Updated On : February 23, 2018
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920-167 Questions and Answers

920-167

D. The CRQS is the maximum number of network calls that can be queued to the network skillset on all the CCMSs before network skillset filtering is turned on for all servers.


Answer: C


QUESTION: 55

A customer has Contact Center Manager Server Rls. 6.0 deployed on three nodes and Contact

Center Manager Administration Rls. 6.0 that is used for managing all nodes and Network Control Center (NCC). The customer just recovered from a WAN failure and needs to run a manual synchronization between NCC and all of the nodes. What is the utility for running manual synchronization on NCC?


  1. Sync utility

  2. NBConfig utility

  3. Database utility

  4. Configuration utility


Answer: B


QUESTION: 56

A Contact Center Manager Server Rls. 6.0 customer with Network ACD is configuring their call options. What is the required configuration for First RAN Timer (FRT) to determine how long a caller waits before hearing the First RAN Route?


  1. FROA (First Ran On Arrival) must be set to NO in LD 20

  2. FROA (First Ran On Arrival) must be set to NO in LD 23

  3. FROA (First Ran On Arrival) must be set to YES in LD 23

  4. DNRT (Delay Night Ran Treatment) must be set to YES in LD 23


Answer: B


QUESTION: 57

A customer has Contact Center Manager Server Rls. 6.0 deployed on three nodes and Contact Center Manager Administration Rls. 6.0 that they use to manage all nodes, plus the Network Control Center (NCC). The customer wants to route network calls to the site that responds with an available agent first. Which agent reserve option should be selected for this scenario?


  1. First Back

  2. Longest Idle Agent

  3. Average Speed of Answer

  4. Either Longest Idle Agent or Average Speed of Answer


Answer: A


QUESTION: 58

Which switch release supports Network ACD on a Contact Center Manager Server Rls. 6.0?


  1. Communication Server (CS) 1000 Rls. 3.0

  2. CS 1000 M Rls. 2.0

  3. Meridian 1 X11 Rls. 15.X

  4. Meridian 1 X11 Rls. 25.10


Answer: A


QUESTION: 59

A Contact Center Manager Server Rls. 6.0 customer with Network ACD wants to transmit

ISDN call data between sites. How should ISDN be programmed to accomplish this task?


  1. LD 86, ESN, PIN (both locations)

  2. LD 17, DLOP, Call_Data YES both locations

  3. LD 17, DLOP, PNI(near end); LD 16, RDB, PNI(far end)

  4. LD 15, Customer Data Block, PNI(near end); LD 16; RDB PNI(far end)


Answer: D


QUESTION: 60

A customer had Contact Center Manager Server Rls. 6.0 deployed on three nodes and Contact Center Manager Administration Rls. 6.0 that is used for managing all nodes plus Network Control Center. When is Nodal Reserve Timer used?


  1. It is used when the Agent Reserve network skillset parameter is configured for First Back.

  2. It is used when the Number of Retries network skillset parameter is configured for at least 5

    times.

  3. It is used when the Time Between Retries network skillset parameter is configured for at least 5 times.

  4. It is used when the Agent Reserve network skillset parameter is configured for Longest Idle Agent or Average Speed of Answer.


Answer: D


Nortel 920-167 Exam (Contact Center RIS.6.0 Application Developer) Detailed Information

Nortel Certifications
Nortel Certifications
Nortel delivers an industry-leading global certification programme that sets the standards for designing, installing, and supporting Nortel products and solutions.
Nortel’s Professional Certification Programme provides fast, flexible paths to achieving Nortel Certification, including ‘in class’ segment exams or the ability to complete a certification exam at a Prometric Testing Centre.
Nortel use skills-based exams to test your skills and knowledge, validating your competency on our highly technical products and solutions that encompass Security, Mobility and Mulitmedia Communications.
Nortel Certified Support Specialist (NCSS)
Nortel Certified Support Expert (NCSE)
Nortel Certified Design Specialist (NCDS)
Nortel Certified Design Expert (NCDE)
The Nortel Institute is committed to educating, training, and professional development in the broad and booming field of information technology and telecommunications by developing innovative programs, backed by first-class facilities. The Nortel Institute�s education and training program is designed to respond to current challenges and to anticipate and address future challenges. In additioan, the Institute�s missions in research and development and in strategic analysis enable it to anticipate technological trends and plan training and education programs to prepare people for jobs in new areas.
The Institute designed and obtained approval for the Master of Engineering in Telecommunications program and which began in September 1998. The program graduates 30-35 highly trained experts each year for employment in industry. The Institute offers financial aid to undergraduate and graduate students through the Nortel Institute Scholarship program.
The Institute has also developed training and retraining programs, such as the Executive Development Program, as well as specialized seminars, workshops and forums.
Challenges
The critical shortage of highly qualified personnel in information technology and telecommunications, including researchers, engineers and technological entrepreneurs;
The rapid rate of change in technology requiring continual retraining and updating of industry personnel, including managers, engineers and executives, as well as decision-makers and policy-makers in a wide range of sectors;
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Strengthen ties between industry and advanced education to give students hands-on experience and to enhance research and education opportunities for industry staff;
Identify technology trends in order to direct education and training resources effectively for future job creation, giving Canada�s economy a technological competitive advantage.
Approaches
Offer the innovative Master of Engineering in Telecommunications program;
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Support initiatives to increase the number of highly qualified graduates in electrical and computer engineering;
Integrate results of strategic analysis of technology trends into education and training program development.
Communication Solutions
Industry Solutions
Nortel Education Communication Solutions
With Internet and multimedia technology playing an increasingly important role in education at every level, laying the right communications foundation is essential for educational establishments of all types.
At 1st Communications, we understand the communications and networking needs of your educational institution. Without voice and data communications technology, it would be impossible to operate in this day and age. You would not be able to construct collaborative projects, run intranets etc.
1st Communication's Nortel Solutions address the key issues for educational institutions, namely connectivity, mobility, security and advanced voice services. With our Nortel Solutions, you will be able to explore mobile and remote learning, introduce multimedia communications, take advantage of communication convergence and much, much more.
1st Communications uses the following Nortel Business Solutions and Nortel Technical Solutions to provide a complete service to the Education Sector:
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Increase your Productivity
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