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920-163 - Contact Center Manager RIs.6.0 Technical Support - Dump Information

Vendor : Nortel
Exam Code : 920-163
Exam Name : Contact Center Manager RIs.6.0 Technical Support
Questions and Answers : 63 Q & A
Updated On : December 15, 2017
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920-163 Questions and Answers

920-163


Answer: B


QUESTION: 56

Your customer completed the installation, and needs to select a Contact Center Manager

Server (CCMS) package. They are installing a Corporate package (C) and are using a CS1000/Meridian 1 switch. What information do they need to enter next?


  1. the default port number

  2. the serial number of the switch

  3. the ELAN Subnet IP of the switch

  4. the license number that has been generated


Answer: B


QUESTION: 57

A medical equipment manufacturer is currently running Symposium Call Center Server (SCCS) Rls. 4.0. The System Administrator wants to upgrade to Contact Center Manager Server (CCMS) Rls. 6.0. What is the supported upgrade path?


  1. Upgrade to Rls. 4.2, then upgrade to Rls. 6.0.

  2. Upgrade to Rls. 5.0, then upgrade to Rls. 6.0.

  3. Upgrade to Rls. 4.5, then upgrade to Rls. 6.0.

  4. Upgrade directly from SCCS Rls. 4.0 to CCMS Rls. 6.0.


Answer: B


QUESTION: 58

You are in the process of installing a new Contact Center Manager Server (CCMS). You are

currently installing Windows Server 2003 Standard Edition and you need to create partitions

for the server. Which three statements are true? (Choose three.)


  1. The boot partition must be NTFS.

  2. There cannot be a D or E partition.

  3. The C drive partition must be FAT32.

  4. Database partitions must not exceed 32GB in size.

  5. The C drive partition must be the only primary partition.


Answer: A, D, E


QUESTION: 59

A customer is interested in the Access and Partition Management component of Contact


Center Manager Server (CCMS) Rls. 6.0. For this, the customer needs the capabilities of standard partitions. Which two statements about partitions are true? (Choose two.)


  1. A user can view all agents in CCMS.

  2. Standard partitions are static and must be manually updated.

  3. A user who is assigned the All Agents Partition can see the agent.

  4. Standard partitions enable administrators to automatically assign all data.


Answer: C, D


QUESTION: 60

Your customer has a Symposium Call Center Server (SCCS) Rls. 5.0 and is concerned that

Contact Center Manager Server (CCMS) Rls. 6.0 has features that are not backward compatible. Which two processes must be migrated prior to upgrading, so that their Classic Client data will function properly? (Choose two.)


  1. Boxed daily reports

  2. Agent uptime reports

  3. Scheduled assignments

  4. Scheduled historical reports


Answer: C, D


QUESTION: 61

Your customer wants to be able to do the following: ? present outbound campaign calls ?

display customer details ?call scripts ? allow preview auto-dial ? call rescheduling ? save disposition codes and results Which integrated outbound component does this?


  1. Contact Center Agent Desktop

  2. Contact Center Manager Server Utility

  3. Outbound Campaign Management Tool

  4. Contact Center Manager Client Launchpad


Answer: A


QUESTION: 62

Your customer is interested in Contact Center Manager Server (CCMS) Rls. 6.0 feature licenses, with the expectation that the feature licenses will give the company system more flexibility. Which two are feature licenses that are integrated into CCMS Rls. 6.0? (Choose

two.)


  1. Open Networking

  2. Packaged Reports

  3. Proprietary Networking

  4. Report Creation Wizard


Answer: A, D


QUESTION: 63

Your customer has installed Contact Center Manager Server (CCMS) Rls. 6.0. The

administrator is learning to use the various tools, including the Outbound Campaign

Management Tool. What are two capabilities of the Outbound Campaign Management Tool?

(Choose two.)


  1. Import contact data.

  2. Adjust campaign results.

  3. Define campaign parameters.

  4. Use pre-scripted agent parameters.


Answer: A, C


Nortel 920-163 Exam (Contact Center Manager RIs.6.0 Technical Support) Detailed Information

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Nortel use skills-based exams to test your skills and knowledge, validating your competency on our highly technical products and solutions that encompass Security, Mobility and Mulitmedia Communications.
Nortel Certified Support Specialist (NCSS)
Nortel Certified Support Expert (NCSE)
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The Nortel Institute is committed to educating, training, and professional development in the broad and booming field of information technology and telecommunications by developing innovative programs, backed by first-class facilities. The Nortel Institute�s education and training program is designed to respond to current challenges and to anticipate and address future challenges. In additioan, the Institute�s missions in research and development and in strategic analysis enable it to anticipate technological trends and plan training and education programs to prepare people for jobs in new areas.
The Institute designed and obtained approval for the Master of Engineering in Telecommunications program and which began in September 1998. The program graduates 30-35 highly trained experts each year for employment in industry. The Institute offers financial aid to undergraduate and graduate students through the Nortel Institute Scholarship program.
The Institute has also developed training and retraining programs, such as the Executive Development Program, as well as specialized seminars, workshops and forums.
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The critical shortage of highly qualified personnel in information technology and telecommunications, including researchers, engineers and technological entrepreneurs;
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