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642-165 - Unified Communications Contact Center Express Implementation (UCCX) - Dump Information

Vendor : Cisco
Exam Code : 642-165
Exam Name : Unified Communications Contact Center Express Implementation (UCCX)
Questions and Answers : 174 Q & A
Updated On : January 17, 2018
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642-165 Questions and Answers

642-165


Answer: A


QUESTION: 160

Which three of the following are licensed Cisco CRS 4.0 software products? (Choose three.)


  1. IPCC Express (Standard, Enhanced, or Premium)

  2. IP IVR

  3. Auto Attendant

  4. IP Queue Manager


Answer: A, B, D


QUESTION: 161

What are two ways a call can be documented as abandoned? Select two.


  1. The agent hangs up on the caller.

  2. The caller hangs up before reaching an agent.

  3. The caller hangs up after reaching a session-handled step.

  4. The caller hangs up before reaching a session-handled step.


Answer: B, D


QUESTION: 162

Which feature is disabled on Cisco agent desktop ?


  1. Recording

  2. Monitoring

  3. Embedded browser

  4. Call-control button Answer: B QUESTION: 163


  1. Contact service queue

  2. Skill groups

  3. Resource group

  4. Competence queue


Answer: C


QUESTION: 164

Which three Cisco unified contact center application admin tasks may be performed by a supervisor who does not have administrative privilege?


  1. Delete

  2. Remove skill

  3. Enable automatic work

  4. Modify

  5. Create resource

  6. Delete skill


Answer: B, C, D


QUESTION: 165

Which Cisco ccx plate form set support the use of an embedded browser ?


  1. Enhanced & premium

  2. Premium

  3. Enhanced

  4. None

  5. Premium standard

  6. Enhanced standard


Answer: A


QUESTION: 166

Which two items are auto installed on the Cisco ccx server by the Cisco unified contact center installer?


  1. IVR prompt

  2. Cisco agent desktop

  3. Cisco desktop work flow adm

  4. Cisco unified communication manager

  5. Work flow management


Answer: A, C


QUESTION: 167

Which one is the Enhanced premium on cc express ?


  1. HTTP-based trigger

  2. Wrap-up time

  3. Keystroke macros

  4. Supervisor recording

  5. Agent to agent text chatting


Answer: A


QUESTION: 168

Which interface do the CUC manager and Cisco unified ccx use for call control ?


  1. AXL

  2. HTTP

  3. LDAP

  4. JTAPI


Answer: D


QUESTION: 169

In Cisco unified ccx,where is wrap-up data enabled ?


  1. In the Cisco supervisor desktop

  2. In csq configuration on application administrator

  3. On work flow groups on Cisco desktop work flow adm

  4. In resource configuration or app adm


Answer: C


QUESTION: 170

Which subsystem handles connection between CCX and enterprise database?


  1. Media

  2. JTAPI

  3. Database

  4. Application


Answer: C


QUESTION: 171

How many license should be bought total user 250,150 logged,30 agent to answer outbound calls,20 agents able to answer end?


  1. 150

  2. 180

  3. 200

  4. 250


Answer: C


QUESTION: 172

Which interface is used to configuration debug parameter for log files?


  1. Data store control center

  2. Alarm and Trace Configuration

  3. System parameter

  4. Control center


Answer: B


QUESTION: 173

Agent email is a Cisco unified ccx feature available in which ?


  1. Premium enhanced,standard

  2. Premium

  3. Premium & std

  4. Premium and enhanced


Answer: B


QUESTION: 174

Which two tasks must an administrator perform on Cisco desktop adm to support presence?


  1. Assign contact list to a CSQ

  2. Assign contact list to workflow

  3. Assign an SME to a contact list

  4. Assign a contact list to a skill

  5. Assign and sort to a CSQ


Answer: B, C


Cisco 642-165 Exam (Unified Communications Contact Center Express Implementation (UCCX)) Detailed Information

642-165 - Unified Communications Contact Center Express Implementation (UCCX)


642-165 Test Objectives




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