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Avaya 3103 Exam (Radvision Scopia Solution for Video Communications) Detailed Information
Credentials & Certifications
Sharpen Your Technical Skills—Get Certified on Avaya Solutions
Professional Credentials and Technical Certifications
For every level of knowledge and expertise, Avaya certification programs can enhance your ability to effectively deploy and use Avaya communications applications and technology.
Programs are available by area of focus and for different skill levels. Courses include rigorous study and hands-on learning, complimented by a blend of online tests and proctored exams to validate your competencies. Certifications require passing scores on all examinations.
Maintain Your Market Edge
The skills and knowledge you demonstrate through certification can help you make an immediate impact on current projects. Plus, you gain resume-worthy, career-building skills. You’ll be better able to sell, design, implement and maintain Avaya Solutions while teaching others new skills along the way. Certification shows you are motivated, experienced, and committed to achieve excellence in your field. Avaya Professional Credentials and Certifications are recognized across the globe.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and skills to successfully sell, design, implement, and maintain Avaya products and solutions that exceed customer expectations.
The Avaya Professional Credential Program consists of Sales, Design and Support Credentials and distinguishes between Solution Credentials and Product specific Credentials.
To learn more about the Program select the individual graphics above or the workbook tabs.
Avaya Professional Credentials and Certifications
The Avaya Professional Credential Program consists of Sales and Services Credentials, and uses a blend of Online Tests and Proctored Exams to validate competencies. Refer to the Avaya Professional Credential Program Overview for details.
In support of the credential program, Avaya Learning offers a wide variety of training content to meet the needs of our Partners, Customers, and Associates.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies upon which the products and solutions are built. Avaya recommends the programs of leading industry players to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School (SSCA).
Avaya Professional Credential Program
Note: Some credentials are available only to Avaya Partners and Avaya Associates. Please
read the following credential descriptions to confirm eligibility.
The Avaya Professional Credential Program is designed to ensure individuals have the knowledge and
skills to successfully sell, design, implement and maintain Avaya products and solutions that exceed
customer expectations. The Avaya Professional Credential Program currently consists of Sales,
Design, and Services Credentials and distinguishes between Solution Credentials and Product
Sales & Design Credentials
Avaya Engagement Solutions Certifications
Avaya Engagement Solutions Certifications
ACDS - Avaya Certified Design Specialist
ACSP - Avaya Certified Sales Professional
Avaya Product Professional Credentials
APDS - Avaya Professional Design Specialist
APSS - Avaya Professional Sales Specialist
ACSS - Avaya Certified Solution Specialist
ACIS - Avaya Certified Integration Specialist
Avaya Product Certifications
ACSS - Avaya Certified Support Specialist
ACIS - Avaya Certified Implementation Specialist
Avaya Product Professional Credentials
ASPS - Avaya Support Professional Specialist
AIPS - Avaya Implementation Professional Specialist
Avaya uses a blend of Online Tests and Proctored Exams to validate competencies. Professional Specialist
credentials are awarded based upon passing Online Tests. Certified credentials incorporate Proctored Exams
and Online Tests as a requirement to earn the credential.
For a complete listing of Avaya credentials by product / solution area, please visit the Avaya Professional Credential
Program page on the Avaya Learning Center at www.avaya-learning.com.
Fundamental to all Avaya Professional Credentials is a solid understanding of the core technologies
03 October 2016 v1 3
upon which the products and solutions are built. Avaya recommends the programs of leading industry players
to provide foundational knowledge: WestNet Learning (Foundational Technology Expert) and The SIP School
In support of the Credential Program, Avaya Learning offers a wide variety of training content to meet the
needs of our Partners, Customers, and Associates.
Avaya Professional Sales Specialist (APSS)
APSS validates a candidate has a basic-to-intermediary level of knowledge to sell Avaya products and customer focused
An Avaya Professional Sales Specialist understands the competitive global landscape, evaluating customer needs,
identifying and recommending the right Avaya solution and communicating its business value.
APSS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel Partners and
Exception: APSS – Avaya Aura® Application Server 5300 (APSS -1101) remains a one year credential until
Avaya Professional Design Specialist (APDS)
APDS validates a candidate has an introductory level of technical proficiency necessary to create specific
designs and build foundational knowledge for solution designs based on the customer requirements.
The Avaya Professional Design Specialist has the skills and knowledge necessary to review a customer’s
current configuration, understand their future needs and design an Avaya solution for today and tomorrow. The
Design Specialist creates architectural designs and migration strategies ensuring both integration to current
networks and future readiness of customer communication solutions.
APDS Credentials use online tests, are valid for 2 years and are reserved exclusively for Avaya Channel
Partners and Associates.
Avaya Certified Sales Professional (ACSP) In planning
ACSP validates that the candidate has achieved an advanced understanding of and competence in Avaya
Sales skills and processes for sales strategy and deployment.
Avaya Certified Sales Professional (ACSP) curriculum for Avaya Engagement Solutions captures both the
Avaya Sales approach and the Engagement Solutions for both Avaya Associates and Business Partners.
Building upon the foundation established with the Avaya Professional Sales Specialist (APSS) curriculum,
students completing the ACSP curriculum will be able to sell and position solutions that address the
customer’s issues and objectives.
ACSP Credentials use proctored exams, are valid for 2 years and are reserved exclusively for Avaya Channel
Partners and Associates.
Note: The ACSP credentials are currently being planned and not fully released.
03 October 2016 v1 4
Avaya Certified Design Specialist (ACDS)
ACDS validates that the candidate has an intermediary level of technical proficiency necessary to
create specific greenfield, upgrade and migration solution designs based on the customer business
Avaya recognizes that individuals responsible for designing customer solutions demonstrate
advanced Sales Engineering skills and therefore should be distinguished with a credential that
signifies their achievement.
ACDS Credentials use proctored exams and online tests, are valid for 2 years and are reserved
exclusively for Avaya Channel Partners and Associates.
Note: The ACDS portfolio has undergone a major redesign to provide the Avaya Sales Engineer
(SE) community a growth path to mastery in Avaya Engagement Solutions. The ACDS curriculum
for Avaya Engagement Solutions instills a common methodology and approach to solution design
across the entire SE community and builds upon the foundation established with the Avaya
Professional Design Specialist (APDS) curriculum.
Avaya Implementation Professional Specialist (AIPS)
AIPS validates a candidate has achieved an enhanced level of proficiency focused on installing,
configuring, and troubleshooting a specified Avaya product or product family.
The Avaya Implementation Professional Specialist can implement, validate and troubleshoot the
installation of a single product, single system or product family. The Implementation Specialist installs
hardware and software, configures the solution, performs initial administration and acceptance testing
to diagnose and correct installation issues.
AIPS Credentials use online tests, are valid for 2 years and are open to all audiences.
Avaya Support Professional Specialist (ASPS)
ASPS validates a candidate has achieved an advanced understanding of and competence in
troubleshooting, maintaining and administration of Avaya industry leading communications products.
The Avaya Support Professional Specialist gathers and interprets system data, identifies issues and
makes changes to ensure maximum availability and performance of a customer’s network. The
Support Specialist uses their advanced Avaya troubleshooting, maintenance and administration
capabilities to efficiently and accurately resolve customer’s communication issues.
ASPS Credentials use online tests, are valid for 2 years and are open to all audiences.
03 October 2016 v1 5
Avaya Certified Implementation Specialist (ACIS)
ACIS certifies a candidate has achieved an enhanced level of proficiency focused on installing, configuring, and
troubleshooting a specified Avaya product or product family.
The Avaya Certified Implementation Specialist can implement, validate and troubleshoot the installation of a single product,
single system or product family. The Implementation Specialist installs hardware and software, configures the solution,
performs initial administration and acceptance testing to diagnose and correct installation issues.
ACIS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
Avaya Certified Support Specialist (ACSS)
ACSS certifies a candidate has achieved an advanced understanding of and competence in troubleshooting,
maintaining and administration of Avaya industry leading communications products.
The Avaya Certified Support Specialist gathers and interprets system data, identifies issues and makes changes to
ensure maximum availability and performance of a customer’s network. The Support Specialist uses their advanced
Avaya troubleshooting, maintenance and administration capabilities to efficiently and accurately resolve customer’s
ACSS Certifications use proctored exams, are valid for 2 years and are open to all audiences.
Avaya Certified Integration Specialist (ACIS)
ACIS certifies a candidate has achieved a level of proficiency required to integrate and implement core and complex
solutions based on reference architectures from Avaya customer scenarios.
The Avaya Certified Integration Specialist demonstrates the integration of enterprise architecture solutions in order
to install, validate, and troubleshoot the implementation. The Integration Specialist holds a technical ability at a level
that ensures the successful integration, configuration, and support of the solution reference architectures.
ACIS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
Avaya Certified Solution Specialist (ACSS)
ACSS certifies a candidate has achieved an intermediate - advanced level of proficiency required to diagnose,
isolate and support multi products within Avaya solution architecture.
The Avaya Certified Solution Specialist comprehends the methodology to isolate and diagnose single and multiple
problems within the enterprise solution architectures, technologies and protocols. The Solution Specialist holds a
technical ability at a level that ensures the successful maintenance, and support of solution architecture.
ACSS Certifications use proctored exams and online tests, are valid for 2 years and are open to all audiences.
To obtain an ACSS credential individuals need to hold the relevant ACIS credential.
03 October 2016 v1 6
About Avaya Learning
Avaya Learning develops and delivers industry leading training for Avaya products and solutions. Avaya Learning
specifically focuses on Avaya’s product launches, sales force and channel enablement - including solution and
executive selling, skills development and certification. Avaya Learning uses a blended learning approach offering a
combination of self-paced, virtual interactive and classroom learning environments to maximize effectiveness and
decrease time required to reach proficiency.
Avaya Learning supports and maintains the Avaya Learning Center where both course details and information on the
Avaya Professional Credential Program can be found
Article by ArticleForge
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Today, businesses can choose from a wide variety of IP telephones. Leading telecommunications manufacturers continue to round out their IP phone portfolios, offering a range of choices from cost-effective entry-level, cordless and mid-range phones to more advanced models for executives and “power” users. By transmitting voice over a company’s data network, IP telephones can reduce costs and easily extend office telephone features to a remote location such as a home or branch office. Corporate directory access, call history logging, IP call recording, large pixel-based displays, color touch-screens and Web access are among the many popular IP telephone features available today. Most IP phones include a built-in Ethernet switch that allows a PC to be plugged into the phone so that only one wire to the desktop is needed, and IEEE-compliant Power over Ethernet eliminates the need for a separate power supply; local AC power or proprietary power schemes are also options.
Database publisher and analyst group TelecomTactics finds that more than 90 percent of newly-released business telephony systems, introduced by leading U.S. telecommunications manufacturers so far in 2005, include support for IP telephones; up from 85 percent of new systems in 2004 and about 75 percent in 2003.
A number of telecommunications manufacturers have rolled out new IP telephones in 2005, including new entries from 3Com Corp., Avaya ., Nortel Networks and Siemens Communications . Check out these offers on Pages 26-27.
WHAT TO WATCH IN 2005
Recently, several leading vendors have announced agreements with Research in Motion (RIM) to integrate RIM’s BlackBerry 7270, including 3Com, Avaya and Nortel Networks. Targeting today’s increasingly mobile workforce, these vendors are partnering with RIM to deliver a new mobility solution that integrates a communication server with RIM’s SIPbased BlackBerry 7270 Wireless Handheld device for wireless LANs. Specifically, the RIM BlackBerry 7270 will integrate with the Avaya Converged Communications Server, 3Com’s VCX Gateway and 3Com’s Wireless LAN Mobility System and Nortel Networks Multimedia Communications Server (MCS) 5100, a SIP-based solution for the company’s CS 1000 IP PBX system. The joint solution improves on-campus employee productivity with instant access to voice and data communications as business applications are extended to the BlackBerry. Open standards, such as SIP and IEEE 802.11, enable the Avaya, 3Com and Nortel systems and RIM technologies to work together.
Currently available for purchase, RIM originally announced the BlackBerry 7270 in October 2004 as the first BlackBerry handheld device to deliver both voice and data capabilities, supporting VoIP and wireless LAN technology and targeting mobile workers that need access to phone, e-mail and the corporate intranet. The BlackBerry Enterprise Server v4.0 works with Microsoft Exchange, IBM Lotus Domino and Novell GroupWise, enabling wireless access to email. Users can read, create, forward, reply, save or delete e-mail messages with the BlackBerry device. Small in size (4.5” x 2.9”
x 0.9” inches) and lightweight (5.03 ounces), the BlackBerry 7270 has a battery life of 3.5 hours for talk time and four days for standby. .researchinmotionm
Sandra M. Gustavsen is an analyst covering enterprise systems for TelecomTactics, a database publisher and analyst group within Access Intelligence LLC.
3Com Adds Four Models to 3100 Series
3Com’s current portfolio of eight IP phones includes the recently introduced 12-line ">3103 Manager large screen, gigabit-speed phone; the cost-effective, single-line 3100 Entry; and two cordless IP phones (featuring Uniden America Corp.’s cordless technology), the 3106C and 3107C, with coverage up to 1,000 feet or 305 meters from the base unit. Like earlier 3Com 3100 series IP phones, the new phones support 3Com’s call control protocol and industry-standard SIP and utilize the emerging wideband audio standard (7 KHz or higher) that enhances speech transmission and provides clearer speech than that of a traditional PSTN phone call (3.3 KHz).
3Com selected Texas Instruments TNETV1050 Internet Protocol (IP) technology to power the 3Com portfolio of IP phones, adding a robust acoustic echo canceller for quality sound and Texas Instrument’s Powerover- Ethernet technology. 3Com’s IP phones work with 3Com’s enterpriseclass VCX V7000 IP Telephony Solution, 3Com V3000, V5000 and NBX 100 communication systems; phones with SIP compatibility can also operate with SIP-enabled equipment from other manufacturers.
Avaya’s Intelligent Endpoints
New Avaya “intelligent endpoints” improve the user experience and simplify the integration of custom desktop applications. The phones support standard Internet protocols such as the XML-based WML (Wireless Markup Language) browser built into the phone for delivering Webbased content to a phone display. The new models include the Avaya 4622 IP CallMaster for contact center agents, Avaya’s first IP telephone built specifically for call centers with two headset jacks for agent and supervisor. The Avaya 4621SW IP Telephone features a large screen graphic display (4-inch by 2.9-inch or 8 lines), soft keys for call-log, speed-dial directory and the WML browser. An Expansion Unit adds 24 buttons for call appearances or features. Avaya’s 4625SW Color IP Telephone is similar to the 4621SW model, but adds a color display (supports JPEG color images and 256 colors).
These new additions expand the wide array of Avaya IP telephones on the market, including Avaya’s IP Softphone with Instant Messaging, an application for PC-based call management, including click-to-talk calls and contact status (also available for a Pocket PC).
Nortel Networks IP Phone 2007
Nortel Networks introduces a new color screen phone, the IP Phone 2007, with 12 programmable linefeature keys (six via the shift key), 5”x7” color touch-screen and support for realtime and Virtual Network Computing technology. The integrated touch-screen (with stylus) enables menu navigation, while an on-screen popup keyboard and USB port for mousekeyboard can be used for data entry.Virtual Network Computing technology delivers pre-packaged and customized Web content from external application gateways. Call center agents and supervisors can use the IP Phone 2007 for call center functionality, including answering ACD calls, logging agents in and out, recording activity codes and contacting a supervisor for assistance. Supervisors can display agent statistics and queue status as well as observe agents. IP call recording also is possible.
This new addition expands Nortel’s growing line of IP telephone models that includes the multiline IP Phone 2004 for high call volumes, the IP Softphone 2050 software phone PC-based or PDA-based client (called Mobile Voice Client 2050 operating on Pocket PC PDA), the multiline IP Phone 2002 for moderate call volumes and IP Phone 2001, a low-cost entry-level IP phone.
Siemens OptiPoint 420 Family
Earlier in 2005, Siemens Communications announced the optiPoint 420 family of IP telephones, a new line of SIP Telephones with basic and advanced models and programmable Self- Labeling Key functionality that stores feature key names or numbers on an LCD instead of on paper labels. The family includes the advanced functionality of the earlier Siemens 410 series such as full-duplex speakerphone, OptiGuide soft keys and G.722 Wideband Codec for improved speech quality. A range of snap-in modules is available for flexibility and choice, including the Large Display Interaction Module with voice dialing and touchscreen functionality for WAP-based browsing and access to corporate directories.
The four new optiPoint 420 models include an alpha numeric display and 12 or 18 programmable line and feature buttons, available without using the shift key. The optiPoint 420 “economy” with handsfree listening offers a desktop phone for the traditional office, while the optiPoint 420 “economy plus” adds a mini-Ethernet switch and integrated headset port. The optiPoint 420 “standard” features a backlit display, full duplex speaker phone functionality and two option bays for snap-in modules. The optiPoint 420 “advance” for executives and “power” users has a graphic backlit alpha numeric 4-line x 24-character display and one option bay. SIP (420 Advance only) and H.323 protocol support enable the new phones to operate with Siemens HiPath 3000 and 4000 and 8000 systems, as well as other SIP-based systems on the market.
Need up-to-date information on available enterprise telephony systems and their features and pricing? Want to compare other vendors against yours? Check out TelecomTactics at .telecomtacticsm. It offers an interactive Web-based sales tool featuring detailed featurefunction-based comparisons of enterprise communications equipment and applications in a side-by-side report format. Product categories covered include IP PBX, PBX, key systems, IP telephony gateways and telephones, voice and unified messaging, contact centers and ACD, computer telephony integration, in-building wireless and hospitality systems.
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Article by ArticleForge
3Com to upgrade IP PBX software
3Com is expected to release an update to its NBX operating system, as well as four IP phones aimed at deployments as varied as a CEO's office and a warehouse loading dock.
Version 5.0 of 3Com's NBX operating system introduces more automatic call distributor (ACD) features for call centre applications, which in the past had to be added as separate software products. The software also supports advanced call and message features.
The new software let up to 900 agents operate off of a 3Com NBX, with full call-centre capabilities such as call queuing and routing, the company said.
Up to 100 call-centre management stations could also be deployed with the software. This let managers listen in on calls taken by agents, interrupt calls for training purposes, or whisper into a call - where the agent can hear the manager's voice but the customercaller on the outside line cannot.
Version 5.0 also has built-in call centre reporting, which in the past required third-party software packages. It is required in order to use the four new phones. Older phones will also work on the new platform.
Among the new handsets is the 3Com ">3103 Manager IP phone, which includes a large LCD display for viewing directories or call logs. It also has a built-in, two-port Gigabit Ethernet switch, which lets a user connect a PC via Gigabit Ethernet to the phone, and then access a LAN from another switch port in the phone - thus requiring only one network cable at a user's desk.
Other new phones include the 3101, an entry-level model with minimal features, and two cordless IP phones that let users roam up to 300 metres with a 900-MHz handset, attached to a base unit that plugs into an Ethernet link and AC power plug. The 3107C cordless phone includes a speakerphone in the base station.
3Com's NBX competes with products from Avaya, Cisco and others.
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free download scopia software – SCOPIA Desktop provides free HD video conferencing software for both the. PC and Mac. download SCOPIA Desktop and participate in an HD.Wallpapers · Wood · slider-promotion-downloads-resources v2 I am Carlos Folch, a blender user that works for the company Scopia. We make 3D images Text the download link to your phone Welcome to the Designing Radvision Scopia® Management and Monitoring technical sales training course.. control over the virtual room until I can be free to connect again to the meeting. Scopia® Management software application can run on Windows server or Download Scopia Control and enjoy it on your iPhone, iPad, and I Have iTunes Free Download Open iTunes to buy and download apps.UNIStim (or Unified Networks IP Stimulus) is a Telecommunications protocol developed by Nortel (now acquired by Avaya) for IP Phone (terminals and soft phones) and IP
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