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MB2-184 exam Dumps Source : Microsoft CRM Installation and Configuration V.1.2
Test Code : MB2-184
Test designation : Microsoft CRM Installation and Configuration V.1.2
Vendor designation : Microsoft
: 213 real Questions
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ROCKVILLE, Md., April 18, 2019 (GLOBE NEWSWIRE) — 3CLogic, a leading provider of cloud contact core software for enterprise groups, nowadays announced the certification of its reply for Microsoft Dynamics CRM® and reputable record on Microsoft’s Appsource®. The mixed offering gives firms stronger change administration manage, enhances the effectivity of offshoot representatives (i.e.: sales, aid Desk, consumer guide, HR, and many others.), and improves administrative visibility into what drives a hit consumer engagements and outcomes.
the brand new licensed app contains loads of facets to extol Dynamics CRM to bring high-quality client experiences, obscene on a single enterprise-grade platform.
“we are excited to officially add 3CLogic to the Microsoft AppSource eco-device, expanding a decade-lengthy relationship of presenting profound telephony integrations with Microsoft Dynamics CRM,” says Navya Pandiri, VP of Product management at 3CLogic. “This marks a further milestone as 3CLogic strives to enrich and leverage CRM-stored records to extend the price of those platforms and the employ cases they remedy via dynamic and bright client journeys. here is an extra illustration of how programs of statistics [CRM or Service Management solutions] and cloud convoke middle solutions should be – working together and in sync, rather than in disjointed silos, to in fact drive digital transformation.”
Microsoft’s on-line app store, Microsoft AppSource, is a destination to advocate enterprise users ascertain utility as a provider (SaaS) options tailor-made to their industry from Microsoft and its companions. every solution obtainable on AppSource undergoes a Microsoft-led vetting manner for certification. stirring forward, with 3CLogic’s CTI & Contact core reply listing in AppSource, valued clientele can hold delight in a seamless skill of extending the price of their CRM funding.
About 3CLogic3CLogic is a leading cloud contact core platform modernizing enterprise communications with their personnel and shoppers. built on Amazon web features (AWS), the solution provides superior and scalable speech-enabled choices for leading CRMs, including ServiceNow, Microsoft Dynamics CRM, Salesforce and SugarCRM. With deployments on four continents and a growing ground of world 2000 valued clientele, 3CLogic drives digital transformation by means of enhancing CX, organizational efficiency and reporting insights the employ of dynamic IVR, CTI, AI, advanced analytics, and API-driven integrations.
Kathy Ruxton3CLogic+1 240.803.4070[email protected]
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GlobeNewswire,is without doubt one of the world's largest newswire distribution networks, specializing within the delivery of corporate press releases fiscal disclosures and multimedia content to the media, investment group, particular person traders and the everyday public.newest posts by using GlobeNewswire (see all)
Microsoft (NASDAQ:MSFT) and Salesforce.com (NYSE:CRM) are two of essentially the most a hit know-how organizations of obscene time. They dominate huge global markets. they're transforming into at awesome costs for businesses their dimension, and that they've created fortunes for their longtime shareholders.
but which of those shares stands out as the most advantageous so as to add to your portfolio nowadays? To discover, let's resolve Microsoft and Salesforce in four key areas: aggressive position, fiscal energy, boom, and valuation.competitive place
Salesforce is the world leader in consumer relationship administration software, with a market partake stronger than that of its three closest rivals mixed. And it continues to widen its lead over its rivals.
Salesforce is additionally increasing into large new markets. Its acquisition of MuleSoft made it a pacesetter within the impulsively becoming container of records integration, at a time when businesses are more and more in search of to assemble and resolve records from greater sources than ever earlier than.
Like Salesforce, Microsoft dominates several of its core markets. office continues to command the lion's partake of the enterprise productivity market. home windows remains essentially the most established computing device working application on personal computers international, although Apple, Alphabet, and others believe gained partake in synchronous years. Microsoft additionally has a rapidly starting to be cloud computing platform in Azure, though in this crucial area, it be a transparent No. 2 to Amazon.
All told, each Salesforce and Microsoft possess effective aggressive benefits. but i would argue that Microsoft faces more significant competition from bold rivals in a number of of its most essential corporations. hence, Salesforce has the side here.
abilities: Salesforce.comfinancial power
Let's now assessment some key fiscal metrics to descry how these tech giants stack up.
operating money movement
$forty six.1 billion
Free cash circulation
$seventy three.2 billion
Microsoft's earnings and cash sprint production dwarf those of Salesforce. It additionally has $fifty four.5 billion in web cash on its stability sheet, in comparison to $1.1 billion for the SaaS participant. naturally, Microsoft has a substantial edge when it comes to fiscal strength.
Microsoft may well be extra financially effective, but Salesforce is expanding at greater obscene of a sudden. Wall street expects Microsoft's profits to upward thrust with the aid of 14.5% annually over the next five years, driven basically by means of its office 365 and Azure cloud functions. Salesforce, in the meantime, is projected to grow its profits with the aid of 28.5% annually obscene through that duration, fueled via its sales, carrier, and advertising cloud companies -- as well as its online game-changing MuleSoft acquisition. consequently, Salesforce has a transparent locality in time age of anticipated earnings boom in the coming years.
lastly, let's examine the two in line with some gardenvariety stock valuation metrics.
ahead fee-to-salary ratio
by passage of each measure, Salesforce's shares are drastically more towering priced than those of Microsoft. this is to be just a slight anticipated, since Salesforce's larger projected earnings-increase rate. but however it is factored in -- because the PEG ratio does -- Microsoft's stock nonetheless appears affection the more desirable discount in line with its price today.
abilities: MicrosoftThe more suitable buy is...
subsequently, you will need to deserve a conclusion which of these elements is most vital to you. price-concentrated buyers will likely recognize Microsoft's greater fiscal power and more attractively priced shares, whereas expand traders may rule upon Salesforce's tough competitive position and advanced pace of expansion. either means, you're going to be purchasing an elite business it's well positioned to bring handsome advantageous properties to buyers in the years forward.
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It's probably difficult to find a business, large or small, that doesn't employ Microsoft software. Whether it's Microsoft's Office productivity suite or the Exchange mail platform, Microsoft's software appears ubiquitous. But Microsoft isn't just about personal productivity products. It besides has a suite of enterprise applications for enterprise resource planning (ERP) and customer relationship management (CRM). Dynamics CRM 4 is Microsoft's flagship CRM product that is seeing stiff competition from standalone CRM products from companies such as Salesforce.com. Microsoft in early 2008 moved to further extend the appeal of Dynamics CRM 4 by releasing a hosted version for customers that don't want to manage an on-premises product. In November 2009, Microsoft launched an aggressive initiative aimed at luring Salesforce.com customers away.
Microsoft Dynamics CRM 4 Integration Unleashed written by Marc J. Wolenik and Rajya Vardhan Bhaiya, presents proven techniques, best practices, and illustration code for going far beyond the out-of-the-box capabilities of Dynamics CRM 4. The authors provide a step-by-step lead to integrating Dynamics CRM with SharePoint, Office Communicator, PerformancePoint, BizTalk, Silverlight, and other tools.
Wolenik, MCP, PMP and MBS CRM certified professional, is the owner of Webfortis, a consulting company based in Northern California. Webfortis specializes in solutions around Dynamics CRM and is a Microsoft Gold Certified Partner. Bhaiya, based in San Francisco, Calif., is an IT Solutions Architect with extensive experience supporting large-scale Fortune 500 applications that employ and integrate Microsoft Dynamics CRM, SharePoint, and PerformancePoint.
I spoke with Wolenik and Bhaiya to argue Dynamics CRM, its appeal to customers, and how it stacks up against the competition.
Linda Leung: Why should customers consider Microsoft for their enterprise software needs?
Marc Wolenik: If you consider Microsoft Servers and virtualization options, Microsoft already serves the enterprise space with their software. Enterprise ERP and CRM is an additional offering that Microsoft has been offering for over five years now. The advantage to using Microsoft for ERP and CRM across the enterprise is that the software is supported by existing infrastructure, technology and skill sets. Built on .NET technology, existing customers can easily extend their software across the enterprise — something that is not always an option with competitors.
Rajya Vardhan Bhaiya: Microsoft software provides a scalable and integrated system platform. The platform has capabilities to integrate with applications across various platforms and services.
LL: Why should customers choose Dynamics CRM 4 compared to Salesforce.com or other established CRM platforms?
MW: First of all, Microsoft Dynamics CRM 4.0 IS an established CRM platform. Designed from the ground-up on .NET technology, it has been existence for over five years, and has over a million people using it. Secondly, Microsoft Dynamics CRM is a much more than just "Customer" relationship management. The xRM initiatives that are available (whereby the "x" is anything management), allow organizations to employ Microsoft Dynamics CRM for more than just customer management and they believe seen organizations consolidate many LOB (line of business) applications onto the one platform.
Additional reasons to choose Microsoft Dynamics CRM 4.0 include:
RB: Microsoft Dynamics provides a customizable and agile foundation that can be configured to the business process for a variety of organizations across obscene industries. The higher-end services from Salesforce.com or other vendors provide configuration. But Microsoft Dynamics allows that on every version.
Here is a minute list of features that are superior in Dynamics:
LL: Microsoft rolled out an on-demand version of CRM 4.0 in early 2008. Did this befriend to expand awareness and interest in the market for Microsoft CRM?
MW: Absolutely. Customers are increasingly interested in cloud or on-demand software. The fact that Microsoft offered this, followed by SharePoint, Exchange and now Office as a hosted service shows that the product is age enough to be available on-demand.
RB: Yes, this increased awareness and people were more comfortable to dependence this application as "enterprise ready." People believe a perception that if something can rush in a hosted/cloud environment, it is able to scale to the highest degree. Smaller organizations are considering this as the primary CRM system. This change is sprouting interests in medium size companies to switch to MS Dynamics CRM.
LL: What's the process that customers should travel through to rule whether to opt for on-premises or on-demand CRM?
MW: Typically this conclusion process is made based on a technology conclusion — i.e. whether or not the infrastructure is in position to advocate an implementation. Additional considerations involve "rent or buy" decisions (there is usually a break-even point at just under three years), and crave (or lack) to integrate the system.
RB: The organization will need to equipoise the cost of maintaining the servers vs. the cost of the network connectivity required for a hosted solution. It is recommended to believe redundant network connections, so that there is a backup connection for the clients to employ the hosted solution.
If an organization has offices across the globe they will need to believe enough network connections between the clients and the servers.
Network connectivity is the key determining factor between a hosted vs. non hosted solution.
Other things to consider are the integration required with other systems. For illustration does the data need to synchronize with the backend system constantly?
LL: Integrating CRM with key Microsoft collaboration software such as Outlook and SharePoint is a key requirement of many customers. But established CRM providers, such as Salesforce.com, believe been providing as profound an integration to Microsoft for a while. How does Microsoft compete here?
MW: I would question the point about "deep" integration for several reasons. It is true that competitors believe integration points however it is unlikely that anybody can consequence it as well or as profound as Microsoft. When you inspect at the aboriginal Outlook integration offerings for example, you will not find anything equal to that smooth of integration.
RB: Microsoft Dynamics CRM provides aboriginal integration to Outlook and to other analytical tools affection surpass and Access. Other CRM providers usually require either a developer-level access, or usually believe an additional fee associated with the process.
Also, since obscene products are from Microsoft, they believe an upgrade roadmap which will ensure upgrades and long term stability.
LL: On the other hand, one of the traditional limitations of hosted software is that customers believe to toil arduous to integrate the software with other enterprise systems, such as ERP, because the on-demand apps often don't easily advocate the APIs of those applications. How can customers overcome this?
MW: Hosted software has an inherent limitation with integration due to the nature of ERP system — i.e. they mind to be on-premise. Because of this, most organizations are looking at performing a multi-platform integration whereby the ERP is hosted locally and the CRM is hosted and therefore there can be challenges with the availability, speed and reliability of the systems. Microsoft Dynamics CRM overcomes this limitation by allowing you to achieve an integration in a hosted environment, and if required bring the data in-house/on-premise.
RB: In a hosted CRM, you can rush a synchronization utility on the same network as the ERP system, which will communicate with Microsoft Dynamics CRM's Web Services. obscene Web services are on the same network port as the Web site, which makes the integration seamless.
LL: Even if you employ APIs to integrate hosted apps with existing enterprise software, how robust is that integration?
MW: Depending on the integration technology you implement, the integration can be very robust. They believe three chapters on Scribe integration in their engage and this software has plenary redundancy built in. This is essential not just for a hosted application, but for an on-premise integration.
RB: APIs are the preferred approach for integration; this interface allows an abstraction layer between the data structure and the business processes. When using the APIs, the system can/will invoke any workflows associated with that object. This will allow obscene business processes to be executed properly, thus providing a stable and consistent CRM system.
LL: Some observers relate that a limitation of CRM software is that it doesn't tender the entire spectrum of relationship management, such as transaction management. How should customers ensure their CRM systems provide everything they need to rush their business?
MW: This is completely untrue with respect to Microsoft Dynamics CRM. Leveraging xRM, organizations can hold advantage of any benevolent of management, including transactions. They believe seen implementations consisting of Financial, Grant, Student, Vendor and Investment management just to designation a few.
RB: Typically, obscene transactions are managed through the ERP system, so it is recommended to keep the transaction management entities into read-only mode, and create a one-way sync between the ERP system and the CRM system. This architecture will provide higher visibility to the data.
LL: Microsoft is getting pretty aggressive in its marketing of on-demand CRM 4.0. In November 2009, the company offered customers six months' access to CRM 4.0 at no impregnate if they signed a 12-month contract. Is this benevolent of initiative attractive to customers? How should customers hold advantage of these and any retaliatory moves by competitors?
MW: Well, this offering is only available if you are an existing customer of competing software — such as Salesforce.com. New customers were offered the software at a reduced price — $44 per user per month, with the previously separated advanced functionality (offline access, increased storage, etc.). If you inspect closely at the offering by competitors (where each module/feature has an additional price) and you compare the single cost of $44 per user per month, and the 30 day free trial, there is a tough and compelling intuition to travel with Microsoft Dynamics CRM 4.0.
RB: These kinds of initiatives are definitely helping the customers to adopt Microsoft Dynamics CRM; after obscene in today's market, everyone is focused on saving cost and getting the most for the investment.
Customers should compare the ROI between various CRM systems with promotions affection this one. The other thing to consider is that once a conclusion is made to invest in a specific CRM system, typically the lifespan of that system is three years. Usually by then the business process needs alterations, or maybe a significant change has been made to the CRM system that the organization needs to optimize business processes.
LL: Microsoft eventual year eliminated restrictions that prevented customers from stirring virtualized applications, which included CRM 4.0, to a different server more than once every 90 days. What other licensing restriction changes or other initiatives should Microsoft implement to deserve CRM 4.0 more attractive and elastic for customers?
MW: Microsoft Dynamics CRM licensing is very elastic and allows organizations to re-use licenses if a user is no longer necessary (the system will automatically sprint obscene records associated with that user when they are deactivated). Additionally, with the Enterprise version, organizations can believe unlimited "tenants" or organizations within the system — allowing for a vast and robust xRM build-out if desired.
RB: Microsoft provides a elastic licensing structure, and the license is associated to each energetic user. When a user leaves, the organization can reallocate that license to a different user. This is one of the more munificent license agreements for CRM system in the market.
LL: Final question: What has been your most memorable CRM 4.0 installation and why?
MW: My most memorable CRM 4.0 installation was for a customer located in San Francisco. They had complicated business requirements and expected the installation to hold several weeks. Instead they completed the installation in half a day, made the configurations with the other half and they were up and running the next day. The customer was amazed at how smooth everything was and fervent to start using the system — not to mention expose the surplus budget.
RB: The most memorable installation was with a customer who wanted to employ Microsoft Dynamics CRM as the front discontinuance to an SAP ERP system. The section that made this implementation spicy was the conversations regarding the business processes and the requirement of specific attributes. They were not only defining the system, but besides defining the business process for the company.
Microsoft Dynamics CRM server can be integrated with WS-Federation protocol in WSO2 Identity server. Microsoft Dynamics Customer Relationship Management (CRM) is a business solution to befriend develop leads, nurse contacts, track your sales, and keep your customers happy. Generic employ case is to connect and authenticate the CRM users with energetic Directory store which is supported by Microsoft product. But here they will be discussing how Identity server can be integrated to authenticate this user space.
Microsoft Dynamics CRM supports claims based authentication using the WS-Federation (Passive) protocol. Typically, claims are configured with ADFS as the Service Provider to ply authentication requests with the claims provider. Optionally, CRM can employ a custom Security Token Service (STS) in order to enable federated authentication. The WSO2 Identity Server provides a secure token service by default.
Identity Server 5.2.0 doesn’t believe a passive sts meta data endpoint out of the box. In order to advocate using the Identity Server with CRM, a custom metadata file needs to be generated and it should be accessible to the CRM claims configuration wizard, which will give CRM the STS passive endpoint and private key for signing of claims. They define the aforementioned metadata file (named as metadata.xml) resides in <IS_HOME>/ repository/deployments/server/webapps/mex/metadata.xml. But if you are using Identity Server 5.3.0 onwards you don’t need to add this file. It’s there in the vanilla pack.
Following is a sample metadata.xml file. The simplest passage to tangle this working with 5.2.0 pack is to copy two webapps named mex and mex-ut from 5.3.o pack.
Few critical entities in the above xml are described below.
Microsoft Dynamics CRM can be setup with internal claims based authentication, or further secured for external claims based authentication as an Internet Facing Deployment (IFD). Using an Internet Facing Deployment changes the URL structure CRM uses to load organizations, and thus has an consequence on the settings required in the Identity Server.Configuring user stores
Users need to be configured within the Identity Server in order to achieve authentication. This can be done by manually adding users to the Identity Server or connecting directly to an LDAP server with email username enabled. The only requirements are that the user records represented in the Identity Server must believe a username field in the format of email@example.com or DOMAIN\username in order to correctly log in to CRM, and that username field matches a username field within CRM.Configuring the service provider
Within WSO2, a service provider needs to be created to delineate the Microsoft Dynamics CRM server that requests for tokens. The only two items that must be setup within the service provider configuration are the inbound authentication WS-Federation (Passive) configuration, and the claims configurations. If CRM is besides configured for IFD, a service provider needs to be created to delineate each organization that requests for tokens due to how CRM handles the organization’s URLs.
Within the service provider, in the inbound authentication section, a Passive STS realm and Wreply URL must be defined under the WS-Federation (Passive) Configuration area. This value should match the CRM server realm designation and URL. Typically, the URL will be in the format https://servername.domain.com/ (for non-IFD) or https://orgname.domain.com/ (for IFD). For IFD servers, one server provider must be created for each organization, with each one having the specific organization’s URL set as the Passive STS Realm in the Inbound WS-Federation authentication settings. Ensure that the trailing “/” is included, as CRM appends this by default to obscene its endpoints and the values must match exactly.
Figure 1 : Adding Dynamic-CRM service provider.
2. Expand the title Configuration section. Claims must be configured in order to log the requester into CRM as the correct user. Microsoft Dynamics CRM expects two specific claims returned from the STS. They are as follows
In order to retrieve these values from WSO2, map the local title value to the CRM value. First they need to create apropos claims using he IS title manager module. You can ensue my previous articles on how they created custom claims in Identity server to facilitate the title mapping scenarios. Basically in here they believe to create two custom claims to map the aforementioned claims, namely ;
Figure 2 : Adding custom title mappings
Once that’s completed, under title configiuration menu under the service provider, select http://schemas.xmlsoap.org/ws/2005/05/identity/claims/name title as the theme title URI. This illustration assumes that the http://wso2.org/claims/logonname contains the username field and the https://wso2.claims/upn contains a DOMAIN\username or firstname.lastname@example.org formatted field that matches up to a username that exists in the CRM organization that is being accessed. Below is the sample title configuration page.
Figure 3 : Custom title mappings with the service provider
As the final step, update the service provider page. Next sprint is to Configure Microsoft Dynamics CRM in order to integrate with WSO2 Identity server.Configure Microsoft Dynamics CRM
In order to authenticate with a security token service, CRM expects federation metadata that contains specific details about the service. It requires the certificate that the STS uses to mark the responses as well as the passive STS endpoint for the WSO2 server, in addition to the claims expected. This file needs to be hosted somewhere accessible to the CRM server.This is the metadata.xml file that i believe mentioned at the soar of my post. Now let me list down the steps to followed.
Figure 4 : Configuring claims based Authentication with Microsoft Dynamics
2. Click next and Enter the metadata URL for IS 5.2.0. WSO2 Identity Server 5.2.0 natively does not believe a metdata URL so one has to be manually created and dropped into a directory (for illustration authenticationendpoint) on the Identity Server. From IS 5.3.0 onwards, this file metadata.xml file would be reside at <IS_HOME>/ repository/deployments/server/webapps/mex/metadata.xml. Below is a sample metadata.xml.
If Identity Server’s certificate is not a trusted certificate and if your identity server is running on a different domain other than localhost you may tangle an oversight in one of the next steps saying that this mex endpoint cannot be reached. To avoid this you need to add Identity Servers public certificate as a trusted certificate in your server machine.
In order to consequence that double click on the crt file and the travel install Certificate.
You can either install this certificate either to the current user or to the local machine. Let’s travel with Local machine.
Then from the next dialog box select “Place obscene Certificates in the following Store” and browse where you need to install this. From the directories you tangle you can give “Trusted Root Certification Authorities” so that this will be trusted by your server and there wont be any issue while trying to connect to mex endpoint.
As i mentioned earlier in my post , you need to change the corresponding attributes listed in (1) — (7) according to your server environment. (i.e hostname, port, private key, mex/active-sts/passive-sts endpoints)
Figure 5 : Configuring and pointing metadata.xml
As mentioned earlier, WSO2 Identity Server 5.2.0 natively does not believe a metdata URL, hence you believe to manually create and drop this metadata.xml into a directory on the Identity Server. (For the ease i believe used authenticationendpoint folder for now).
Note : You just need to ensure that this file needs to be hosted somewhere accessible to the CRM server.
3. On the next screen, select the encryption certificate to be used to communicate with Identity Server. Here you can employ the default public certificate of WSO2 Identity server.
While you are trying to select your certificate you may not descry your certificate under listed certificate. Again you need to ensue the steps you followed in step 2 to and add it to “Personal” to it to be listed under certificates.
Figure 6 : Certificate used to encrypt the data sent between the STS and CRM
4. On the next screen, you should descry a confirmation of the metadata url and encryption certificate. Just affection the screenshot below.
Figure 7 : Confirmation of the metadata url and encryption certificate
5. On the next screen, authenticate obscene of the information is correct and click Apply. Then reboot the CRM server for the changes to hold effect.
Now, let’s sprint on and descry the effects of Dynamic-CRM with the WS-Federation configuration.
Figure 8 : Redirecting to WSO2 IS for the authentication.
3. If you believe given the credentials correctly redirected back to Dynamic CRM and User is authenticated showing below.
Now you believe successfully authenticated to Dynamics CRM. You believe now successfully logged into Microsoft CRM Server with Identity server using WS-Federation protocol. In my next post they will be discussing the how WS-Trust protocol can be used to logged into Microsoft CRM Outlook connector with Identity server.
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Issu : https://issuu.com/trutrainers/docs/mb2-184
Scribd : https://www.scribd.com/document/354061538/Pass4sure-MB2-184-Microsoft-CRM-Installation-and-Configuration-V-1-2-exam-braindumps-with-real-questions-and-practice-software
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