922-093 exam Dumps Source : Communication Server 1000 Rls.5.0 System Admin and Management
Test Code : 922-093
Test denomination : Communication Server 1000 Rls.5.0 System Admin and Management
Vendor denomination : Nortel
: 25 real Questions
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informationMicrosoft-Nortel discern Unified Communications positive aspects
The Alliance these days won three unusual valued clientele as smartly, together with Indiana institution, U.k.-based Worcestershire fitness information and Communications technology capabilities, and an IT and telephony provider known as 4ward.
Microsoft and Nortel shaped the imaginative Communications Alliance in July of ultimate 12 months with the purpose of providing unified communications options to businesses. under the Alliance, the companies initiated joint research and progress efforts. They also created client demonstration centers and engaged in joint revenue and advertising.
in the Alliance's preliminary press liberate, Jeff Raikes, Microsoft's company Division president, mentioned that the joint unified communications solution would enable a "single identification throughout e mail, voice mail, voice over internet protocol (VoIP) denomination processing, hastily messaging and video."
The Alliance's most requisite product is referred to as Nortel Converged office, a unified communications system that integrates Nortel's VoIP telephony gadget with Microsoft's server know-how.
The leading accessories of Converged office encompass:
there may live additionally a Nortel application core portion that supports non-compulsory capabilities, together with web integration, interactive voice response and merit contact with middle services.
Unified communications receives defined in a considerable number of techniques, but based on the IEEE, it customarily encompasses "unified messaging, collaboration and interaction methods." These programs additionally typically enable actual-time and nearby actual-time communications. moreover, mixed media (voice, electronic mail, fax, and so on.) may also live accessed from a separate software, unbiased of the access equipment.
competition in the unified communications region is thick with massive names. In March of this yr, IBM and Cisco, introduced a collaborative endeavor on unified messaging client technology referred to as Unified Communications and Collaboration (UC2). UC2 is in response to open technologies, comparable to Eclipse building ambiance and the Open functions Gateway Initiative framework. Citrix systems and Nokia, amongst others, contain expressed support for the UC2 platform.
beneath the IBM-Cisco unified communications partnership, Cisco plans to sell IBM's Lotus Sametime collaboration solution and IBM plans to sell Cisco's Unified Communications manager, Cisco team spirit and Cisco Unified MeetingPlace products. The entire unified communications solution is designed and delivered via IBM international know-how functions.
Kurt Mackie is senior advice producer for the 1105 enterprise Computing group.
newsMicrosoft and Nortel latest Alliance Roadmap
the two corporations first announced their collaboration ultimate summer.
The highway map comprises three unusual joint solutions “to dramatically enhance company communications via breaking down the limitations between voice, email, speedy messaging, multimedia conferencing and different styles of communication,” in line with an announcement through both businesses.
additionally blanketed within the announcement are 11 unusual implementation services from Nortel and the hollow of more than 20 joint demonstration facilities the dwelling valued clientele can journey the expertise, the statement persisted.
furthermore, the two organizations spoke of they contain signed agreements with dozens of clients, and contain developed a “pipeline of hundreds of potentialities who wish to realize the benefits of unified communications.”
From Microsoft's viewpoint, it's any portion of the business's long-term play to merge any types of communications and messaging into a separate framework. A year in the past, the trade announced that it was merging its alternate Server neighborhood with its precise-Time Collaboration (RTC) group, and that it had begun to cerebrate of both technologies comprising a "platform."
the brand unusual community changed into named the Unified Communications community (UCG) and resides in Microsoft's enterprise Division. The thought for the unusual community emanated from a vision of including continuity to a myriad of communications instruments, technologies and modes -- from e-mail and speedy messaging to Voice over web Protocol (VoIP), audio/video and internet conferencing -- in a unified manner.
The three unusual joint options introduced by the alliance this week are named Unified Communications built-in branch, Unified Messaging, and Conferencing.
When it's obtainable in the fourth quarter, UC integrated branch will comprise Nortel and Microsoft technology on a separate piece of hardware that supplies VoIP and unified communications in far off places of work.
Coming a bit prior in the 2nd quarter, Unified Messaging will purpose to simplify client deployments, aboriginal session initiation protocol (SIP) interoperability between the Nortel verbal exchange Server one thousand and Microsoft change Server 2007. The solution comprises Nortel skilled features for design, deployment and support.
additionally coming within the fourth quarter, Conferencing will prolong Nortel Multimedia Conferencing to Microsoft office Communicator 2007. It aims to supply a separate client journey constant across purposes such as voice, instant messaging, presence, and audio- and videoconferencing.
This 12 months, the agencies also scheme to prolong their existing unified communications solution — a unified computing device and gentle telephone for VoIP, e mail, speedy messaging and presence — to the Nortel communication Server 2100, a provider-grade enterprise telephony product supporting as much as 200,000 users on a separate system, in line with trade statements.
As for the highway map, both businesses contain outfitted more than 20 joint demonstration centers in North the united states, Europe and Asia, with greater than 100 further facilities scheduled to open by pass of midyear.
Nortel has also introduced 11 core integration services to wait on purchasers build, deploy and assist joint unified communications solutions, including end-to-end assignment management. Nortel claims it has already expert greater than 2,200 VoIP experts to convey these features and will add extra as deployment ramps up.
Stuart J. Johnston has lined expertise, mainly Microsoft, given that February 1988 for InfoWorld, Computerworld, suggestions Week, and computing device World, as well as for enterprise Developer, XML & internet capabilities, and .web magazines.
average application movement gives finished, within your budget, and Scalable answer across systems and into department places of work
TORONTO, ONTARIO--(Marketwire - Nov. 3, 2009) - tiny and medium-sized businesses (SMBs) can achieve productivity, charge-discount rates and the investment protection requisite to success in state-of-the-art enterprise atmosphere with unusual unified communications-based (UC) software from Nortel* (OTCBB:NRTLQ). The latest application unencumber 5.0 for Nortel's award-winning company Communications supervisor (BCM) adds unusual UC capabilities, including unified presence, and more desirable simplicity with the introduction of a common software circulation for BCM50 and BCM450.
The Nortel BCM450 and BCM50 are Linux-based mostly IP/TDM PBXs offering software-rich, all-in-one options for converged voice and statistics communications. The BCM50 serves agencies with up to 50 users while the larger skill BCM450 is proper for transforming into medium to huge organizations and branch workplaces with up to 300 clients. every helps a amalgam of IP and digital shoppers and might enable organizations to hold up to 70 percent of their original investment by means of reusing present device.
As a portion of the unusual BCM Rls 5.0 software, BCM450 and BCM50 supply SMBs with dynamic UC features relish InTouch, which provides genuine federated presence, and widely wide-spread integrated communications purposes and capabilities. InTouch lets users talk conveniently with any one in their very own listing – throughout Microsoft Outlook, Nortel BCM, MSN, and Skype for click-to-call, click on-to-IM, and click-to-email. by using connecting americans sooner, enhancing collaboration and dashing up the time to resolution, Nortel estimates that unified communications can support groups realize cost-discount rates and an extend in productivity of as much as 18 %.
ultimate year, the Nashville convention and company Bureau** (NCVB) leveraged its BCM450 solution to ebook more than 650,000 refer rooms while advertising tourism on behalf of numerous companions. NCVB is now trialing BCM Rls 5.0 and plans to roll out the InTouch application in the coming weeks. Kay Hopwood, NCVB's director of recommendation know-how, is anticipating seeing true-time presence for every person on the community and having a view into neglected calls even when a caller doesn't walkover away a voicemail. For now, NCVB is having fun with the primary BCM Rls 5.0 characteristic it deployed, FindMe/FollowMe (FMFM), which allows simultaneous ringing of as much as 5 further exterior contraptions. "every denomination is competencies company," said Hopwood. "With BCM's FindMe/FollowMe capability, their earnings group never has to pass over yet another salary-generating convene once more."
Minitel**, a premier Nortel companion featuring carrier throughout Canada, also chose to crucible BCM Rls 5.0 in its own office production system. Its Toronto vice chairman of Operations, Dan Silverman, changed into so cozy with the progress of the in-house crucible he satisfied a tall accounting solid client to deploy it as smartly. "The installation became as facile as can live and the customer is now rolling out both InTouch and FindMe/FollowMe to dissimilar clients in their organization conveniently. They had been capable of derive their client as much as velocity on the interface and rolling the application out by pass of themselves in less than an hour," said Silverman.
Mexico's Universidad Latinoamericana** (ULA) in a similar style demonstrated the newest BCM software with fanciful effects. "we're in the enterprise of educating modern adolescence and getting ready them for the future and the challenges forward," referred to Mario Ahumada Sandoval, subdirector of techniques, ULA. "To accomplish that, they matter on having the newest in communications expertise that helps us present a rich UC experience for workforce and college students. Trialling BCM Rls 5.0, they organize that the product's unusual role set enhances their UC experience, while maximizing device already in vicinity."
BCM50 consumer, Philkeram-Johnson**, the oldest ceramic tile producer in Greece, also welcomed the unusual software free up. "Our Nortel BCM50 offers us elbowroom to develop, when it comes to capability and functionality, and it provides the aspects they exigency to evolve to a unified communications ambiance," observed Christos Syropoulos, trade supervisor, Philkeram-Johnson. "we are always searching for the prerogative pass to extend their items and their productivity so that they can respond greater without retard to consumers. i am desperate to determine more in regards to the unusual aspects available in BCM Rls 5.0 and the pass they will exercise them to enhance their communications."
apart from the InTouch and FMFM capabilities, BCM Rls 5.0 lets a consumer forward a voice message using a file in order that it may also live performed or examine via any cell machine on earth. Meet-Me Conferencing for BCM now offers as much as a hundred twenty five ports with wait on for as many as 300 users. expert denomination Recording, a capability typically presented by a third celebration is additionally accessible as a portion of the newest BCM liberate.
As an additional potential of streamlining prices and operations making it much more fundamental for SMBs and Nortel channel partners to set up, provision, and migrate pre-latest statistics, the brand unusual BCM50 and BCM450 portfolio includes common utility and applications, O/S, training, accreditation, user interfaces, and documentation.
Dell'Oro ranks Nortel's SMB portfolio #1 on this planet in variety of hybrid-IP lines shipped and #2 in SMB market revenue for the 2d quarter 2009. Nortel's BCM solutions are localized and offered in over a hundred and twenty nations via greater than a thousand channels.
Hear from greater BCM users and partners:
Nortel gives you communications capabilities that merit the plight of enterprise Made essential a reality for their consumers. Their next-era technologies, for both carrier company and trade networks, wait on multimedia and company-crucial applications. Nortel's applied sciences are designed to aid dispose of ultra-modern boundaries to efficiency, pace and performance by pass of simplifying networks and connecting americans to the guidance they need, when they exigency it. For more information, consult with Nortel on the net at www.nortel.com. For the newest Nortel information, visit www.nortel.com/information.
certain statements in this press unlock may involve phrases equivalent to "could", "expects", "can also", "anticipates", "believes", "intends", "estimates", "goals", "envisions", "seeks" and other an identical language and are considered forward-searching statements or tips beneath material securities legislations. These statements are in line with Nortel's existing expectations, estimates, forecasts and projections concerning the operating atmosphere, economies and markets in which Nortel operates. These statements are discipline to crucial assumptions, risks and uncertainties, that are intricate to call and the actual outcomes could live materially different from those reflected in forward-searching statements. For additional information with admire to obvious of those and other factors, discern Nortel's Annual document on Form10-ok, Quarterly reports on kindhearted 10-Q and other securities filings with the SEC. except in any other case required by material securities legal guidelines, Nortel disclaims any end or duty to update or revise any ahead-looking statements, whether because of unusual suggestions, future hobbies or in any other case.
*Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks.
**this is a third birthday celebration link as described in their net linking practices.
Use of the phrases "accomplice" and "partnership" doesn't suggest a criminal partnership between Nortel and every other birthday celebration.
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CASE STUDYSSA goes tall on VOIP
Agency’s program is one of the world’s largest voice-over-IP implementations
By late February, the VOIP system had handled more than 1.6 million calls. SSA officials await to add as many as 16 offices a week to the unusual system during the next two years, said Roderick Hairston, deputy associate commissioner of SSA's Office of Telecommunications and Systems Operations. When completed, the system will live one of the largest VOIP deployments in the world.
"For SSA to walkover with VOIP to this extent, they had to contain a lot of faith in it," said Benjamin Moses, vice president of solutions at Nortel Government Solutions, the project's lead contractor.
The agency needed technology that could wait on extend productivity during the labor crunch officials await in the coming years. "They are losing employees, and they are getting ready to deal with the baby boom explosion of retirees," Moses said.
SSA's network of realm offices has 63,000 employees and a budget of about $10 billion a year. The agency paid $650 billion in social Security benefits to 55 million people in 2008, and for years, it has been preparing for a wave of baby boomer retirements. SSA will live hit twice because many of its employees will compass retirement age at the identical time the agency's workload spikes.
That process has already started. SSA's realm office staff decreased by 4.4 percent from 2005 to 2008, according to a recent study by the Government Accountability Office. Visits to SSA offices increased from 42 million in 2006 to 44.4 million in 2008. Forty-four percent of the agency's staff is expected to retire by 2016, while the agency expects to live processing 1 million additional claims a year from retiring boomers by 2017.
Meanwhile, the agency's telephone infrastructure was aging. It had never been a separate system but rather a collection of divide systems with different carriers at each office.
"Our system was more than 12 years old," Hairston said. "Some of it was past its discontinuance of life, and other parts were approaching it. They contain been running out of parts," and the tasks of adding, dropping or stirring lines were lengthy and labor-intensive. "We really had to Do something to supersede them. This was a faultless opportunity to contemplate at what kindhearted of system they needed."
What officials needed was a separate system that could live centrally managed and present a common contemplate and feel for employees and customers. They wanted to live able to balance traffic among offices and re-route calls in case of an outage, and they wanted to live able to consolidate trunk lines to save money. The result of that assessment was the 10-year, $300 million Telephone Systems Replacement Project (TSRP).
Because it was a wholesale replacement rather than an upgrade, "it was pretty much a no-brainer" to walkover with VOIP, Hairston said. "We made the decision in 2003 to Do it, but only after they did a pilot. It was a fairly unusual technology when they made the decision."
The pilot project was conducted from 2004 to 2006 at 43 offices, with divide systems operated by AT&T and Nortel as primary vendors. The results were satisfactory, and Nortel Government Solutions was awarded the TSRP compress in 2007. Implementation began in March 2008.
The system uses Nortel's Contact center Manager Server, Communication Server 1000 for switching, Media Processing Server 500 for interactive voice response, Unified Messaging 2000 for voice mail and IP Phone 1100 train handsets. Other members of the contractor team involve common Dynamics, Black Box Network Services, Shared Technologies, York Telecom, tall Wire Networks, NetIQ, Netcom Technologies, AttivaSoft and Pal-Tech.
There are divide parts to an IP phone system, Moses said. The IP telephony functions — the core switching and applications such as interactive voice response and convene records — reside on the network and are independent of the means used to transport calls.
"VOIP is really transport," he said. "All we're doing is pointing to a [Session Initiation Protocol] trunk rather than to a [public switched telephone network] trunk. The applications are available either way." But VOIP allows trunk consolidation and better bandwidth exercise for improved pricing. "VOIP is a cost issue — it's not about application availability."
Combining the applications with the transport is the trickiest portion of the implementation.
"If it was just providing a dial tone, it wouldn't live much more than putting a few servers on the network," Moses said. "This customer has an extremely engrossing application environment."
One of the most unusual features of SSA's systems is the skill to partition convene and performance data for each smooth of management. Managers log on through a Web front end, using SSA's authentication system, for access to the data that they are authorized to see. An office manager has access to data and security controls only for that office. District, regional and headquarters managers contain access to progressively broader swaths of data.
Applications and dial tone are provided from four redundant service delivery points at Richmond, Calif.; Kansas City, Mo.; Durham, N.C.;and the SSA computer center in Baltimore. The service delivery points provide automatic failover in case of an outage.
"We contain experienced an outage," Hairston said. "It works very well."
Each office has a divide gateway to the public switched telephone network for additional failover. In case of a local-area or wide-area network outage, the phone can automatically re-register to the PSTN. Emergency 911 service is directed through the PSTN gateway on a local trunk, so that the public safety answering point receives accurate information about the number and address from which the convene is being made.
The handsets also Do their portion to ensure character of service. Each acts as a voice character agent, and when character moves outside acceptable parameters, the system automatically alerts the service delivery point. Calls can live re-routed, problems identified and solutions launched without interrupting the call.
Ultimately, the character of voice service depends on the character of the network transporting it. Nortel works with SSA's Division of Network Engineering to dissect network health and troubleshoot problems before an office implements VOIP.
"In most cases, they are in pretty noble shape," Moses said. "Our solution is by far tolerant" of network conditions.
"We learned from the pilot how to tune the network and derive voice traffic where it needed to be," Hairston said.
SSA was fortunate that it had done a major network upgrade shortly before TSRP, during which it implemented Multiprotocol Label Switching. MPLS supports multiple services and simplifies traffic management for applications such as voice and video that are sensitive to latency. A few years ago, it was an expensive, leading-edge technology used primarily by big service providers to provision multiple services, but affordable high-performance MPLS routers now are available in a variety of sizes, making the technology practical for other organizations.
SSA still has a lot of work to Do to transition realm offices to VOIP, said Andre Pinto-Lobo, program manager at Nortel Government Solutions. "We are coming to the discontinuance of Year One," he said. The rate of implementation will extend during the second and third years and then late again as the implementation concludes.
But "we're seeing the advantages already," Hairston said. System management has been simplified, there is better redundancy, and calls can live better routed to the proper person or automated service, which should tickle both employees and retiring baby boomers.
William Jackson is a Maryland-based freelance writer.
Editor's note: This article is portion of a buying usher on unified communications. The features in this train picture the evolution of UC, its exercise cases and the requisite criteria to account when buying a UC product. The train also compares the top UC products in the market. This article gives an overview of Avaya UC products.
Along with Cisco, Microsoft and Mitel, Avaya is positioned in the leaders' quadrant in Gartner's Magic Quadrant for Unified Communications. Avaya's UC product is the Avaya Aura Platform, which includes several UC components designed to add specific functionality to the enterprise communication and collaboration infrastructure, enhancing the UC experience for users of any company size.
The Avaya UC platform is a springy and modular solution, integrating voice, data, video, Web communication applications, mobility and many more services.Communication Manager provides UC foundation
The Avaya Aura Communication Manager is a core component of the Avaya UC platform and the foundation for delivering real-time voice, video, messaging, mobility and other UC services.
The Communication Manager registers and maintains any Session Initiation Protocol (SIP) endpoints, convene routing, convene queuing, prioritization of voice and video calls and much more. The product also has built-in conferencing and contact center applications -- suitable for companies with convene centers and demanding conferencing needs.
The Communication Manager offers more than 700 features that are available to any users, no matter where they are working from, including office users and remote users working from home or on the road.
With this product, SIP and H.323 are fully supported, along with other industry-standard protocols. Connection with PSTN and ISDN services is feasible using Avaya's media gateways, such as the Avaya G250. These media gateways work pretty much the identical pass as most vendors', connecting to the Aura Communication Manager and providing inbound and outbound convene routing to PSTN and ISDN services.
Critical environments can also contain a second Communication Manager installed, providing high-availability and uninterruptible service in case the primary server is down. Extending this redundancy model further, in the ill-started event that both servers are down, users will automatically register to the media gateway -- if available -- and contain access to basic telephony services until the servers are restored.
The Communication Manager is offered as a standalone hardware application server or a virtualized application. It runs on a Red Hat Enterprise Linux operating system, offering increased reliability, precipitate and smaller hardware requirements, as opposed to other non-Linux-based systems.
The Communication Manager can support up to 36,000 endpoints and 24,000 SIP trunks, making it a scalable solution for tiny to larger enterprises.Session Manager controls calls and costs
The Avaya Aura Session Manager is the core of Avaya's SIP-based architecture, unifying any Avaya UC services. Aura Session Manager integrates with Avaya's Aura Communication Manager, media gateways, messaging services, session brim controller, conferencing, contact center and more, creating a centralized infrastructure that helps lower the total cost of ownership and administration costs.
The Aura platform can meet companies of any size, but seems well-suited for big enterprises with multiple sites and a variety of VoIP equipment.
Avaya's Aura Session Manager has the unique skill to allow enterprise-wide dial plans across multiple vendor PBX environments. It can create systemwide network routing rules to route calls in a cost-efficient manner using least-cost routing methods, alternative routing, time-of-day routing, toll avoidance and more.
Session Manager is truly an enterprise product, as it can support up to 250,000 SIP users, 350,000 SIP devices, 300,000 dial patterns, 1,000 SIP domains and many more. It supports connectivity to Cisco, Siemens, Alcatel-Lucent and other third-party PBXs, making it springy and facile to integrate with existing infrastructure.
With a tolerance of up to 1,000-millisecond (ms) round-trip retard -- from the source to the destination and back -- it is suitable for almost any network environment, even satellite connections, which typically fluctuate between 600 to 900 ms round-trip delay.Presence Services looks to enhance collaboration
Avaya's Aura Presence Services is an Avaya UC server designed to wait on users collaborate more effectively by collecting and broadcasting presence information across any users connected to the Aura Platform. Using the presence information, users can discern who is busy, away from their desk, on the phone, doesn't want to live disturbed, or simply not available, therefore saving time.
Aura Presence Services are primarily used to power other Avaya presence and instant messaging clients, adding more value and functionality to them and delivering replete UC services. Some application examples involve Avaya Communicator (softphone); Avaya Aura Agent Desktop; Avaya one-X Communicator; Avaya one-X Attendant; and Avaya IP phones, such as the 96X0 train and 96X1 Series.
One requisite feature is that Avaya's Aura Presence Services provides replete support of both the SIMPLE and XMPP protocols, which means companies can exercise the presence software of their choice.
Like most of Avaya's servers, Aura Presence Services runs under the Red Hat Enterprise Linux operating system, though the system requirements are slightly higher. Avaya recommends a 3 GHz Intel Xeon X5670 6-core CPU or better, 32 GB of memory, and around 1 TB difficult drive space. The system supports virtualization via the VMware platform and allows up to eight Presence Service nodes to live present at once.
Each Presence Service node can support up to 16,000 SIP users and H.323 users, while this number can extend to 250,000 SIP and H.323 users with a dual cluster of eight nodes.Messaging server converts voicemail to text
Avaya's Aura Messaging server is another component of the Avaya UC platform. With Aura Messaging, companies can contain hastily and facile access to messages. faultfinding unusual messages can alert employees and wait on maintain tall customer service standards in any kind of business.
Aura Messaging is more than a simple messaging and voicemail server. It carries advanced functions, such as Speech Auto Attendant, which allows callers to narrate a denomination instead of entering an extension; Notify Me, which sends text messages and email notification while calling the user; Voice Recognition, which allows users to narrate names to address voicemail messages; and many more functions.
Some other natty features involve Speech-to-Text, which converts voicemail to text and delivers it to a user's email; Self-Administration so users can manage their options via a provided Web portal; Internet Message Access Protocol support, which allows companies to exercise their preferred email client; and Avaya one-X Speech, which gives users the power to manage their voice messages, email and calendar via verbal commands.
Aura Messaging can sprint on a standalone server or a supported virtualized environment such as VMware. Redundancy is also available using the N+1 redundancy configuration.
Deployment of Aura Messaging provides two paths: benchmark Messaging server where a separate server combines the role of an application and storage server, or tall storage capacity Messaging server where it serves as a big storage server that can support a larger number of mailboxes.
Aura Messaging can support up to 20,000 users and 300 ports, depending on the deployment configuration.Virtual Application Manager available at no cost
As with most UC solutions, Avaya's Aura platform and components fully support virtualization to ensure hardware consolidation and minimize hardware investment. However, Avaya also offers its Virtual Application Manager -- a management interface that allows the installation and maintenance of Avaya VMware-powered virtualized applications.
With the Virtual Application Manager, administrators are now able to install and maintain Avaya virtualized applications (OVA files) without the exigency for vCenter. The Virtual Application Manager is offered at no additional cost. It's installed with the vSphere client and provides an interface to manage and support the Avaya virtualized applications.
Avaya's products are available through its website or channel partners. With its ambit of core add-ons and extensions, the Aura platform can meet companies of any size, but seems well-suited for big enterprises with multiple sites and a variety of VoIP equipment.
Sun Microsystems and Oracle present insight into the motives behind accelerating their involvement in open source projects. Matthew Sacks describes how these major players are pioneering their own software products by more actively using open source and virtualization technologies.
Matthew Sacks is a System Administrator and Technical writer for TheBitsource.com.
Many big software companies are beginning to embrace open source technologies for software infrastructures and products that previously contain been based largely on proprietary software and technologies. The recent horrible economic weather in the U.S. is further persuading big enterprises to account integrating open source technologies (and consolidation technologies such as virtualization) into the solutions supporting their trade systems and processes.
This article is based on interviews with major players in the technology industry such as Sun Microsystems, Oracle, and SourceForge.net. The information gathered during these interviews provides a glimpse into what some big enterprises are doing with open source technology, why they're doing it, and their results.
Enterprises can gain valuable progress efforts by open sourcing a product and making it available to the community. The open source community benefits because developers derive access to software and code with which they can improve their own software designs. In exchange for corporate contribution to an open source project, a company benefits by getting bug fixes and software engineering hours that trickle back in as a result of the open source community's efforts. As a value-add and source of income, a company can sell support and professional services contracts on community-supported open source products and services, and most companies add features that introduce additional value to a benchmark open-source software solution.The Classic Argument: Open or Closed Source?
There are a few schools of thought when it comes to how to develop software and power innovation:
Both software engineering methodologies contain their advantages. One kind of software cannot live deemed to live better than the other, because there are too many different kinds of businesses with different needs for one methodology to serve for all.
Open source can sometimes contain a "fanatical" connotation to it, but that is due more to stereotype than fact. Open source software has been around since computers were created. A more modern specimen is the open sourcing of UNIX with the Berkeley Software Distribution (BSD) project.
Open source is increasingly requisite in the pass that companies Do trade today, because more big corporations that relent software are beginning to welcome open source into their product lines. Many companies present both an open source version of their product and an "enterprise" version, which comes with special features and enhanced customer support. The capitalize of this approach is that the open source community is constantly working on the open source version of the product, while the in-house progress team is integrating whatever the company determines to live advantageous to the character of the product—reducing the number of redundant work hours of a potentially overburdened software engineering team. It's the incompatibility between having 1,000 developers versus 1,000 backed by a worldwide team of potentially tens of thousands of developers—all integrating and contributing to the software.
Many big software companies also exercise a methodology of getting involved with a specific open source software product and reselling a commercial version of that product under their own brand, with additional support contracts and features that may live specific to the independent software company. For example, Sun Microsystems and Oracle are members of the Xen.org advisory board. Xen is an open source software solution that allows for the virtualization of hardware; that is, taking a separate physical server and partitioning it into several "virtual machines," effectively extracting better performance utilization with less power consumption and easier management of independent servers.Virtualization for Cost Savings and Flexibility
Virtualization holds a key portion in the current condition of technology. Many software companies (and other technology-based companies with software engineering teams) leverage virtualization technologies to merit efficient exercise of hardware for their software engineering practices.
Virtualization offers the capitalize of rapidly producing computing platforms for software progress projects, which in turns allows for rapidly producing, testing, and releasing unusual technological products and services.
Until recently, commercial virtualization had typically been a proprietary market with Microsoft and VMware. The widespread adoption of the Xen hypervisor, which is an open source virtualization platform, has changed that dynamic.The condition of Innovation at Sun Microsystems
Dr. Tim Marsland is a Sun Fellow, Vice President, and Systems Software CTO at Sun Microsystems. Marsland believes that the process of widespread adoption of open source technologies is accelerating, and many big companies are reevaluating proprietary software solutions. Companies will not simply drop their software licenses and the big investment in them and metamorphose to open source prerogative away, however, according to Marsland.
Sun built its trade on the basis of being an open systems company, developing high-quality implementations of open software specifications. In the late 1990s, Sun began opening up those implementations and their progress activities to open source communities, as well as participating in many other open source communities—a strategy that is the ratiocinative conclusion of "open systems" at the core of the company, and continues to live the trade drill of Sun Microsystems. Sun has even open sourced the silicon designs for one of its processors, the Niagara chip.
When asked why virtualization is requisite to Sun, as a producer of a widely used operating system, Marsland responded with the following comments:
Hypervisor technology is a key component of hardware virtualization, but operating systems are key components too—in fact, there are two roles for the operating system in virtualization software stacks. One key role is as an infrastructure component that provides and coordinates services and data movement by the hypervisor—usually managing storage and network services to guests. They cerebrate OpenSolaris is really noble at those things, and we're working on making it better—the Crossbow project is the latest specimen of that. The other role is as a guest, which is initially a "passive" thing, though obviously we've been working on optimization and tuning. They cerebrate Solaris, with its gigantic set of applications and solutions, fits really well there, too.
Sun has been a pioneer in virtualization with Solaris Containers (a.k.a. Zones) and ratiocinative Domains (LDoms), yet still looks to the open source community with the Xen project in order to expand opportunities for creating better software products. In house, Sun uses the VirtualBox product, an open source desktop-based virtualization solution, which allows Sun developers to build and test software on a variety of operating systems without having a dedicated physical machine for each operating system type.
I asked Marsland how contributing to projects such as Xen benefits Sun as a company and improves the character of Sun products. He responded that being portion of a community allows Sun to deliver value to its customers at a lower cost, as well as giving customers and partners a more direct influence on product features and capabilities. In return, Sun commits changes and contributions into the Xen community's software projects. Sun's product offerings are able to combine the strengths of the Xen project and the OpenSolaris project to provide better character and features in both parties' software.
Sun Microsystems has been a member of the Xen advisory board since its founding. (Other members involve Citrix, IBM, Novell, Intel, AMD, Red Hat, and Oracle.) According to Marsland, Sun's virtualization technology is being used in Sun's network-facing infrastructure, and will live portion of its recently announced cloud computing offering, which includes the acquisition of Q-layer.
In addition to creating better-quality software, which results in better profitability as a company, Sun also offers technical support and training on open source technologies that provide additional value to Sun customers. Marsland admits that making open source software profitable is tricky, though MySQL offers a useful insight into how this capitalize can live achieved—MySQL is a core open source platform that is widely distributed, with for-profit services and product enhancements to the core open source platform. The substantial core platform is selling enhancements to open source products.The condition of Innovation at Oracle Corporation
Oracle's Wim Coekaerts (Vice President of Linux Engineering) and Monica Kumar (Senior Director of Linux and Open Source Product Marketing) warrant that Linux, server virtualization, and open source technologies play a key portion in Oracle's trade and product offerings. For example, Oracle's server virtualization product, Oracle VM, is based on Xen and Oracle Enterprise Linux, which in swirl are derived from open source technologies; Oracle Enterprise Linux is source- and binary-compatible with Red Hat Enterprise Linux.
Linux is strategically requisite due to Oracle's competition with Microsoft. Competitive edge is based on providing enterprise-class support and offering additional features. Linux also allows Oracle to present the best product to its customers by taking an existing technology and contributing back to it, rather than creating it from scratch. Oracle brings in additional features and customer support, which gives customers an edge over a simple open-source solution while providing the flexibility of being based on an open source distribution.
While Oracle is notorious for dealing in proprietary software, it has also become one of the largest contributors to and consumers of open source technology, due to the character of and demand for open source technologies such as Xen and Linux. Oracle contributes to open source software as well as consumes it, and has made many contributions to the Linux kernel and Xen hypervisor, among other open source middleware products, according to Kumar and Coekaerts. Kumar believes that Oracle contributes just as much as Red Hat to the Linux kernel. Oracle's Unbreakable Linux support program came out of customer demand for support from a separate company; because it prevents the customer from having to ping-pong between operating system vendor and database vendor, this approach minimizes support costs.
Oracle's own internal IT department uses Oracle Enterprise Linux and Oracle VM for consolidation of resources as well as rapidly deploying applications. The capitalize to Oracle of using open source technologies (and the technologies desired by Oracle customers) is that these systems present better integration with other database and application software products, which Oracle can support and back with its own service guarantees because these products contain gone through Oracle progress and character processes. The common thread seems to live that if an open source product meets Oracle's needs, there's every reason to exercise that open source technology and account integrating it into Oracle products.
According to Kumar, trade sees open source as a cost-saving decision, but without proper support this may not always live the result. The amount of time spent troubleshooting an unsupported product may impose a greater cost than not paying for support on an open source technology.
Coekaerts states that open source software is not one homogeneous entity, and in common open source technologies should live treated relish any other software product. If it's a noble technology that's noble for the customer, adoption should live considered, regardless of whether the product is open source or proprietary.The condition of Innovation at OpenGear
Opengear specializes in communications (telecom), power and cooling, and console server management. Because Opengear's products are based on hardware appliances that exercise open source, it represents the profile of a smaller company that leverages open source technologies to drive product solutions and present better-quality products to its customers.
Bob Waldie, Chairman and CEO of Opengear, offers some insights into its usage of open source software for powering innovation and developing products. Waldie states that most CIOs don't account the cost of power and cooling in their budgets; Opengear helps managers of IT infrastructure to manage and monitor these perspectives, using open source technology.
Opengear is joining together different proprietary markets for better standardization of data center management appliances and software, by integrating open source technologies into their products. Opengear's data center management appliances now interface with 78 proprietary vendors.
As far back as 2006, Gartner Research predicted that the cost of power would eventually outweigh the cost of actual computing hardware, and Waldie states that today most systems singe 50% of their energy sitting idle. Open source software helps Opengear to create solutions that will allow for better power savings and data center management.
Opengear uses virtualization technologies for its software engineering processes and is developing the skill to sprint console server clients on virtual machines. Waldie warns of the dangers of virtualization, however, in the increased complexity and management overhead of maintaining a virtualized computing platform. In a midsize company, he notes, there's a big cost in managing the complexity of computing infrastructure for virtualization, and that solution therefore tends to merit more sense for larger businesses.
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