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920-177 exam Dumps Source : Nortel Contact seat Rls. 7.0(R) Administration and Scripting
Test Code : 920-177
Test name : Nortel Contact seat Rls. 7.0(R) Administration and Scripting
Vendor name : Nortel
: 54 real Questions
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TSX : NTOTC Bulletin Board : NRTLQ
March 25, 2009 06:00 ET
enterprise approaches amalgamate with Communications to boost revenue, reduce charges and boost client pride
OTTAWA, ONTARIO--(Marketwire - March 25, 2009) - Nortel(1) (TSX:NT)(OTCBB:NRTLQ) is unleashing a host of new contact core products and functions arming brand new agencies with probably the most advanced capabilities accessible. Heading up the new providing is Contact seat 7.0 adopted via enhancements to Nortel's interactive voice response solution, the Interactive Communications Portal (ICP) and brought performance to the company's Agile verbal exchange atmosphere (ACE) platform.
extremely resilient and redundant, Contact middle 7.0 is a endemic SIP-based mostly solution with tightly integrated unified communications (UC) capabilities and lots of of new features, together with integration with Microsoft office Communications Server (OCS) 2007. As a Microsoft Gold certified companion, Nortel is diagnosed for demonstrating the maximum degree of competency and handicap in designing, integrating, and supporting Microsoft technologies.
"Nortel is doing innovative issues in the customer contact market and their fashion for making it simple to blend applications with enterprise methods is confiscate on the mark," observed Steve Lemak, vp of IT, excelleRx, a Nortel contact middle client and company of remedy management for the hospice market. "They win into account what must be performed to aid groups enjoy ours in the reduction of expenses and velocity their potential to improved serve their shoppers."
"These bulletins underscore Nortel's focal point on providing advanced client custody solutions that not most effective simplify enterprise technique and software integration but furthermore highlight Nortel's persevered dedication to carry leading edge capabilities to their customers," talked about Ravi Chauhan, bona fide supervisor, Communications Enabled enterprise options, Nortel.
Key facets of Contact middle 7.0 include:
- Open Interfaces - moreover the openness delivered through SIP, Contact core 7.0 offers open application Programming Interfaces using a functions Oriented architecture (SOA), which allows for integration of the contact middle into a corporation's company applications and strategies. With web service interfaces for queuing, desktop Telephony Integration (CTI), and database integration, a enterprise can automate workflow between front and returned office purposes to liquidate tedious steer tactics.
- UC in the Contact middle - With Contact middle 7.0 and Microsoft OCS integration, it is effortless for valued clientele to absorb interaction with a enterprise the usage of a number of modes of communication. This enjoyable integration offers a single, unified agent laptop interface for inbound/outbound voice, electronic mail, internet chat, and speedy messaging. for instance, Contact core 7.0 can intelligently route customer contacts to accessible brokers the use of SIP-based presence. agents can additionally use presence to birthright now examine which of their consultants is accessible to back with a consumer request, enabling first contact resolution.
- Predictive Outbound Dialing - customarily provided as a part utility, Nortel has absolutely integrated this expertise within Contact core 7.0 to enhance the efficiency of agents by way of enabling the device to intelligently prognosticate when an agent will develop into attainable and dwelling an outbound name to coincide with their availability. And, since it is built-in with Contact seat 7.0, reporting and management are seamless.
- service introduction environment (SCE) - Contact core 7.0 additionally points a graphical 'drag and drop' device that takes the motif out of contact middle and self-carrier workflow introduction. With SCE, the workflow orchestration between different functions is simplified using open, internet capabilities interfaces, which reduces the cost and velocity of deployment. Nortel estimates use of this appliance to be 5 instances quicker than traditional workflow introduction methods.
- capabilities - Contact core 7.0 solution is complemented via an more advantageous set of recent capabilities spanning every solitary points of contact middle operations. These include: Consulting and Design; development and Customization; Implementation and Integration; manage and renovation; and Optimization features.
For more particulars, argue with http://www.nortel.com/solutions/ccvp/collateral/nn124079.pdf
in addition to the Contact seat 7.0 solution, Nortel is furthermore making improvements to its ICP offering with feature Pack 1. Enhancements encompass outbound detection for discerning between someone and an answering computer; co-residence of the shade speech server, eliminating the want for a part server; and extension of SIP CTI interworking to back Avaya AES.
"To muster a new product next-gen has rotate into cliche, but Nortel has truly set its Interactive Communications Portal in a class via itself in terms of ingenious design, openness, interoperability specifications back and ease-of-use," pointed out Joe Outlaw, well-known contact seat analyst, Frost & Sullivan. "long-time market leader Nortel demonstrates with ICP, it's dedicated to bringing main options to the market."
Nortel furthermore continues to pursue an open application environment including the following performance as allotment of ACE unencumber 1.2:
- accelerated steer of Microsoft OCS 2007 for stronger presence capabilities (e.g. telephony presence) across heterogeneous PBX environments;
- Integration with IBM Lotus Sametime client eight.0.1 for click on to conference and enhanced presence capabilities;
- And, capabilities for application customization, prototyping, and customized software development.
"more and more groups are discovering that having the potential to automate features and techniques, while having distinctive channels of communique accessible, can increase efficiencies, lessen working costs, and build customer loyalty," talked about Joel Hackney, president, enterprise solutions, Nortel. "UC-enablement is naturally the path forward and we've offered a simple roadway for their valued clientele to achieve this goal."
With Nortel contact facilities managing more than 200 million calls a day, the company offers the broadest utility portfolio, including contact core, self-provider, superior speech, and team of workers optimization options. It furthermore adheres to an open, dealer-agnostic fashion that allows for fundamental integration of the UC event across applications and contraptions complemented through a affluent features rehearse that can personalize options based on a consumer's entertaining traffic needs.
Nortel is a diagnosed leader in delivering communications capabilities that execute the swear of traffic Made simple a fact for their valued clientele. Their next-technology technologies, for both carrier issuer and enterprise networks, befriend multimedia and enterprise-vital functions. Nortel's applied sciences are designed to assist dispose of modern day obstacles to efficiency, velocity and performance through simplifying networks and connecting individuals to the assistance they want, when they exigency it. Nortel does traffic in more than 150 international locations everywhere. For greater counsel, argue with Nortel on the web at www.nortel.com. For the newest Nortel news, visit www.nortel.com/information.
certain statements during this press unlock can furthermore embrace phrases equivalent to "could", "expects", "may", "anticipates", "believes", "intends", "estimates", "pursuits", "envisions", "seeks" and different similar language and are regarded ahead-searching statements or assistance below material securities legislations. These statements are in response to Nortel's latest expectations, estimates, forecasts and projections about the working environment, economies and markets through which Nortel operates. These statements are field to captious assumptions, risks and uncertainties, which might be intricate to prognosticate and the precise outcomes may well be materially distinctive from those pondered in ahead-searching statements. For additional info with recognize to inevitable of these and other factors, remark Nortel's Annual report on Form10-k, Quarterly reports on benevolent 10-Q and other securities filings with the SEC. except otherwise required by way of applicable securities legal guidelines, Nortel disclaims any aim or duty to replace or revise any forward-searching statements, even if on account of new assistance, future hobbies or in any other case.
(1)Nortel, the Nortel emblem and the Globemark are emblems of Nortel Networks.
Use of the terms "accomplice" and "partnership" does not insinuate a legal partnership between Nortel and every other party.
businesses that use the Symposium name middle utility from Nortel now absorb a simpler technique to achieve integration with i OS functions. ultimate week, iMessaging options announced a kit of utility and services that permits its inspirit telephony software to combine with Symposium.
Nortel expenses its Symposium name middle Server as an advanced and scalable platform for automating the distribution of incoming calls in a contact middle. The application makes groups greater efficient by way of guiding callers through a “mobile tree” to verify the aim of a name, and then routing the name to the consumer carrier representatives (CSRs) with the applicable abilities.
It’s common for Symposium clients to power even more automation into their name middle operations by integrating their name seat application with traffic purposes. This offers merits, such as the potential to promptly haul up counsel, enjoy client statistics, earlier than routing the name to the confiscate CSR.
despite the fact, integrating mobile techniques with traffic functions is notoriously problematic, and requires extensive customization services. however on account of iMessaging’s new inspire for Symposium providing, Nortel customers can unite their Symposium systems to i OS applications, whereas leveraging the wide sustain that iMessaging has during this field of contact middle operations.
the brand new providing delivers two basic advantages, in accordance with iMessaging. First, the mixing permits the Symposium gadget to bring custom screen “pops” to the workstations of CSRs. These array pops will furthermore be a array from pretty much any i OS application, and supply CSRs with brief entry to information from core enterprise purposes. It furthermore eliminates the exigency for CSRs to manually navigate throughout the i OS application to regain to the fundamental screen.
The 2d handicap is the beginning of interactive voice response (IVR) capabilities that permit callers or muster recipients to engage with enterprise functions over the mobilephone, the usage of either voice consciousness or the cell’s keypad. inspirit can deliver IVR performance to Symposium for each inbound and outbound calls, iMessaging says.
besides the inspirit utility, iMessaging’s new solution contains mission management, implementation, configuration, and pile services. The solution starts at about $20,000. iMessaging is providing potential consumers free 30-minute assessments. For more counsel, visit www.imessagingsolutions.com.
iMessaging and IBM group to pressure i OS-primarily based IP Telephony
iMessaging Adopts SIP for name seat software
iMessaging gives you a supervisor’s View into name middle recreation
iMessaging provides Outbound Dialing to inspire name seat Suite
iSeries-centric muster middle Suite Renamed inspire
iMessaging Boosts back for Spanish in Interactive Voice gadget
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DULLES, Va.--(enterprise WIRE)--SER options, Inc., a number one provider of contact administration and speech analytics solutions, introduced today that it has shaped a reseller / OEM compress with Nortel to integrate SER’s award-profitable CPS traffic edition™ (CPS E2™) answer into the Nortel Contact core suite. This powerful synergy will lengthen the Nortel outbound capability to encompass predictive calling campaigns for a differentiated, responsive and customized consumer journey. The integrated solution suite will encompass a unified agent computing device, solitary administration of the system, real-time inbound and outbound information and unified historical reporting. The compress will allow each corporations to favor new enterprise alternatives in the global traffic market.
The contact seat is a strategic hub for producing revenue, constructing customer relationships, offering carrier, and acquiring positive customer tips and market intelligence. Combining SER’s most efficient-in-category outbound performance with the Nortel Contact core suite will permit organizations to without retard reply to name returned requests, conduct proactive client outreach courses to foster consumer loyalty and retention, comply with-up on income to enhance client satisfaction, generate income leads, in addition to produce greater profits for the traffic through up selling and pass selling opportunities. organisations will be in a position to execute the most valuable use of accessible group of workers and capitalize on every solitary alternatives instead of having outbound in part drive selected facilities.
“Our relationship with Nortel opens the door for further world growth of their CPS E2 commercial enterprise outbound contact administration solution,” stated Joe Licata, President & CEO, SER solutions, Inc. “The Nortel Contact middle Suite is a innovative product that presents organisations increased flexibility, productiveness and effectivity inside their contact centers. they are snug that Nortel chose to integrate their predictive outbound solution as a key factor of their ordinary Contact core outbound providing. With superior administration and agent productiveness, contact centers could be able to without hardship reply to calls for, thereby cutting back expenses and delivering a propitious and consistent customer event.”
below the brand new Reseller / OEM contract, SER and Nortel will supply predictive outbound know-how to Nortel’s consumers and potential traffic clients international. probably the most elements consist of:
“The Nortel Contact middle is doing away with the want for a brittle coalition of third birthday celebration applications by way of offering firms with the strongest and finished solution out there,” said Ravi Chauhan, celebrated manager of Nortel’s Multimedia functions group. “The performance and reliability of the CPS E2 solution enhances their method.”
About SER options, Inc.
SER gives client interaction administration, carcass of workers optimization and speech analytics options that empower corporations to convey superior customer service; and execute constructive telemarketing, collections, market analysis, fundraising and proactive customer custody programs. a frontrunner in the contact seat industry for essentially three many years, their solutions befriend corporations optimize components, help interactions and reduce muster volumes. The enterprise, an affiliate of The Gores neighborhood, LLC, is headquartered in Dulles, Virginia with operations in North the us and Europe. more information about SER is purchasable at http://www.SER.com.
concerning the Gores community, LLC
situated in 1987 by way of Alec E. Gores, The Gores community, LLC is a personal fairness enterprise focused on buying controlling pursuits in mature and turning out to be groups which may improvement from the company's working journey and supple capital base. The enterprise combines the operational capabilities and specified due diligence capabilities of a strategic purchaser with the seasoned M&A team of a touchstone financial buyer. The Gores neighborhood, LLC has develop into a leading investor having verified over time a legitimate tune record of creating immense cost in its portfolio corporations alongside administration. The firm's current inner most fairness fund has committed equity capital of USD 1.7 billion. Headquartered in la, California, The Gores neighborhood, LLC maintains places of work in Boulder, Colorado and London. For extra information, delight consult with www.gores.com.
SER is a registered trademark and CPS E2 is a trademark of SER solutions, Inc. every solitary different logos are the property of their respective house owners.
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BUENOS AIRES, Argentina, March 7, 2018 /PRNewswire/ --
(in million P$, except where noted)
As of December, 31
Operating Income before D&A
Net Income attributable to Telecom Argentina
Shareholders' equity attributable to Telecom Argentina
Net financial Position - (Debt) / Cash
CAPEX (excluding spectrum)
Fixed lines in service (in thousand lines)
Mobile customers (in thousand)
Núcleo (Paraguay) -including Wimax customers-
Broadband accesses (in thousand)
Average Billing per user (ARBU) Fixed Telephony / voice (in P$)
Average Revenue per user (ARPU) Mobile Services in Arg. (in P$)
Average Revenue per user (ARPU) ADSL (in P$)
Telecom Argentina S.A. ('Telecom Argentina') - TEO, -0.56% (base:TECO2), one of Argentina's leading telecommunications companies, announced today a Net Income of P$7,724 million for the annual age ended December 31, 2017, or +92.9% when compared to FY16. Net income attributable to Telecom Argentina amounted to P$7,630 million (+P$3,655 million or +91.9% vs. FY16).
During FY17, Consolidated Revenues increased by 22.4% to P$65,186 million (+P$11,946 million vs. FY16), mainly driven by Fixed Voice Services, Fixed Internet Services and Mobile Services in Argentina. Moreover, Operating Income reached P$12,112 million (+P$4,269 million or +54.4% vs. FY16).
Consolidated Operating Revenues
As of December 31, 2017, mobile clients amounted to 21.4 million.
Third Parties Revenues amounted to P$44,726 million (+17.0% vs. FY16), of which the services revenues represented P$37,174 million (+22.2% vs. FY16). The commercial strategy was focused on the innovation, which promotes the consumption of mobile internet services through an updated present of plans suitable for every solitary market segments.
Personal in Argentina
As of December 31, 2017, Personal reached 19.0 million subscribers in Argentina, where postpaid clients represented 35% of the subscriber base.
In FY17, Third Parties Revenues reached P$41,797 million (+P$6,197 million or +17.4% vs. FY16) while Service Revenues (excluding tackle sales) amounted to P$34,289 million (+22.2% vs. FY16), with 49.7% corresponding to mobile internet revenues (vs. 38.6% as in FY16), as Mobile Internet Revenues amounted to P$17,048 million (+57.4% vs. FY16). Revenues from Outbound Mobile Services reached P$29,980 million (+20.6% vs. FY16), mainly due to charge increases in postpaid client segments and, to a lesser extent, due to the increases in the amount of online recharges of prepaid subscribers. Meanwhile, Revenues from Inbound Mobile Services amounted to P$2,710 million (+58.4% vs. FY16), increase that was mainly generated by charge increases in CPP and TLRD. In addition, tackle sales decreased by 1.2% vs. FY16, reaching P$7,446 million, equivalent to 17.8% of total revenues.
The uninterested monthly revenue per user ('ARPU') amounted to $142.3 during FY17 (+26.8% vs. FY16).
Following the changes in customer consumption and working towards proposals focused on higher availability of data, Personal developed 'Gigas compartidos', the first present of plans in the Argentine market which allows the sharing of data included in the way between different mobile lines. Likewise, the proposal of free Whatsapp usage for customers who recharge credit continued, becoming a benchmark for the industry.
At the identical time, the promotion of the update of their clients' devices with discounts and special financing continued, with a stout focus on e-commerce marketing. In this framework, Personal participated in the Cyber Monday 2017 where customers could access to 4G devices with discounts of up to 50% and 18 installments without interest.
As allotment of the actions associated with the brand positioning within the youth segment, Personal and Huawei presented the 12 [th] edition of 'Personal Fest 2017', where over 50,000 people enjoyed during two days music and outdoor entertainment, while more than 1.2 million followed it via streaming.
Personal in Paraguay ('Núcleo')
As of December 31, 2017, Núcleo's subscriber basis reached around 2.5 million clients. Prepaid and postpaid customers represented 83% and 17%, respectively.
Núcleo generated revenues from Third Parties equivalent to P$2,991 million during FY17 (+13.2% vs. FY16). Internet revenues amounted to P$1.294 million (+32.3% vs. FY16) representing 44.9% of FY17 service revenues (vs. 41.1% in FY16).
Fixed Services (Voice, Internet and Data)
During FY17, Revenues generated by Fixed Services reached P$19.797 million, +32.7% vs. FY16; with Voice revenues increasing by +41.5% vs. FY16, mainly due to charge increases in monthly fees. Meanwhile, Internet revenues grew by +28.7% vs. FY16 and Data Revenues were up by +22.5%.
Total Voice revenues reached P$8,505 million in FY17 (+41.5% vs. FY16). This increase was mainly explained by monthly fee charge increases that came into effect for both corporate and residential fixed line customers, and additionally due to the bundled present of packs that embrace voice and internet services ('Arnet + Voz'), that direct to achieve higher levels of customer loyalty and churn reduction.
As a result, the uninterested monthly revenue billed per user ('ARBU') reached P$152.3 in FY17, +55.5% vs. FY16.
As of December 31, 2017, Telecom Argentina reached more than 1.7 million ADSL accesses. These connections represented 46.0% of Telecom's fixed lines in service. Additionally, ADSL ARPU reached P$359.6 per month in FY17, +32.7% when compared to FY16, while the uninterested monthly churn rate for the age reached 1.4% in FY17 vs. 1.7% in FY16. Clients with service of 15Mb or higher currently depict 20% of the total customer basis as of FY17
Data revenues (services mainly offered to Corporate customers, SMEs, Government and to other operators) amounted to P$3,577 million (+P$658 million or +22.5% vs. FY16), generated in a context that evidence the stout position of Telecom as an integrated ICT provider. This increase was mainly driven by FX rate variations that affected those contracts that were adjusted by the $/U$S exchange rate and due to the increase in the number of clients.
Telecom continues to evolve its portfolio of security services with the PenTest service, a appliance that seeks to assess the security level of a company's computer systems, identifying vulnerabilities in its network infrastructure in the front of growing companies' concerns to safeguard captious information for their businesses.
Moreover, as allotment of its connectivity strategy for corporate clients, it was developed 'Integra 4G', a solution that provides Internet access using the resources of the 4G/LTE Personal mobile network, that can be used in a transitory mode (access that allows a temporary connection to Internet to be used in cases of extended provision times) as well as back up (allows providing an Internet access to back the main service).
Consolidated Operating Costs
Consolidated Operating Costs totaled P$53,207 million in FY17, an increase of P$7,727 million, or +17.0% vs. FY16 (including 'Disposals and impairment of PP&E' that resulted in a loss of P$316 million in FY17 vs. a loss of P$383 million in FY16). Continuing with the trend observed during the lasts quarters, this overall increase is below inflation levels and moreover Revenue growth, which allowed a significant increase in the Company's EBITDA and to help its margin. This was a result of a higher level of efficiency in the cost structure. Higher costs are mainly associated to the effect of higher revenues, a highly competitive environment in the mobile and Internet businesses, the repercussion of higher direct and indirect labor costs generated by the operations in Argentina, the increase in fees for services related to charge adjustments in supplier contracts, increases in taxes and in provisions. These increases were partially offset by lower VAS (Value Added Services) costs, commissions, and gruesome debt expenses, among others.
The cost breakdown is as follows:
Employee profit expenses and severance payments totaled P$12,718 million (+29.8% vs. FY16), mainly impacted by increases in salaries to unionized and non-unionized employees together with the associated convivial security contributions. In addition, severance indemnities and termination benefits experienced a climb of +P$423 million or +81% vs. FY16. Finally, total employees at the cease of FY17 amounted to 15,396.
Interconnection costs and other telecommunication charges (including TLRD, Roaming, Interconnection, international settlement charges and lease of circuits) amounted to P$3,148 million, +23.3% vs. FY16. This increase resulted mainly from higher costs related to TLRD due to charge increases, partially offset by lower roaming costs.
Fees for services, maintenance, materials and supplies amounted to P$6,600 million (+31.8% vs. FY16), mainly due to greater expenses in fixed telephony and broadband connections and to higher costs in software maintenance in the fixed segment and systems' licenses in the mobile segment. There were furthermore increases in costs associated with fees for services, mainly related to muster centers and higher costs recognized to suppliers in both mobile and fixed segments.
Taxes and fees with regulatory authorities reached P$6,107 million (+19.2% vs. FY16), impacted mainly due to the increase in fixed and mobile services revenues, and therefore the increase in turnover tax, as well as higher bank debit and credit taxes related to collection flows and payments to suppliers, partially offset by lower fees with the regulatory authorities.
Commissions (Commissions paid to agents, prepaid card commissions and others) totaled P$3,631 million (-5.7% vs. FY16). The decrease in commissions (before SAC capitalization, P$4,617 million in FY17 vs. P$5,252 million in FY16) is mainly due to a reduction in commissions paid to commercial channels, thanks to a more efficient new agent compensation model, and a reduction in collection commissions, CPP and other fees. Agent commissions capitalized as SAC amounted to P$986 million (-29.7% vs. FY16), being this reduction related to a lower level of additions.
Cost of handsets sold totaled P$6,684 million (+8.0% vs. FY16), this increase was mainly due to greater tackle sales in the fixed segment as a consequence of the implementation of inevitable projects, and in the mobile segment due to higher costs per device partially offset by a reduction in the quantity of handsets sold, given the modification in strategy where the effort was centered more in the change of devices in order to achieve higher mobile plans upselling and less on capture operations. Deferred costs as SAC amounted to P$80 million (-38.5% vs. FY16). Lower deferred costs were related to the referred lower quantities of tackle sold during FY17.
Advertising amounted to P$1,218 million (+39.4% vs. FY16), due to new advertising campaigns launched by the Company during 2017, and in particular due to higher advertisement in media.
Depreciation and Amortization reached P$6,928 million (+11.8% vs. FY16). PP&E depreciation amounted to P$5,039 million (+15.6% vs. FY16) resulting from the incorporation of assets related to the investment way that the Company has been executing; the amortization of SAC and service connection costs that totaled P$1,524 million (+3.4% vs. FY16); the amortization of 3G/4G licenses that amounted to P$325 million (-3.8% vs. FY16), due to the extension in the duration of the licenses, and the amortization of other intangible assets that reached P$40 million (+42.9% vs. FY16).
Other Costs totaled P$6,173 million (+4.9% vs. FY16), of which Provisions expenses reached P$590 million (+215.5% vs. FY16), increasing mostly due to higher labor claims followed by civil and commercial claims during FY17, as well as other operating costs that totaled P$3,280 million, growing by 26.6% vs. FY16 mainly due to the effect of charge increases in transactions with suppliers in Argentina and the increase in prices of property and site leases, principally due to additions and compress renegotiations. These increases were partially offset by a decrease on VAS costs that totaled P$874 million (-41.7% vs. FY16), due to a redesign in the present of these services.
Consolidated financial Results
Net financial Results totaled a loss of P$486 million, which represented an improvement of P$1,758 million vs. FY16. This was mainly explained by lower losses from net interests of P$529 million in FY17 (+P$954 million vs. FY16), due to lower cost from financial liabilities; and in addition, due to greater gains on mutual funds and other investments, which reached P$1.100 million (+P$752 million vs. FY16), driven by higher yields and invested amounts.
Consolidated Net financial Debt
As of December 31, 2017, Net financial Debt Position (Cash, Cash Equivalents plus financial Investments and financial NDF minus Loans) totaled P$3,260 million, an improvement of P$2,632 million when compared to the Net financial Debt as of December 31, 2016, this latter due to a better Company's cash flood generation related to the increase in EBITDA and a greater efficiency in working capital management.
During FY17, the Company invested P$11,143 million (-2.1% vs. FY16). Of this amount, P$5,407 million were allocated to Fixed Services and P$5,736 million to Mobile services, focusing on projects that maximize the network capacity and on the development of products and services that contribute to address the customers needs that today require for connectivity and data availability. In relative terms, Capex reached 17.1% of consolidated revenues.
In terms of infrastructure, during 2017 the Company continued enhancing the evolution of services with the deployment of the Personal 4G/LTE network, together with the technological reconversion of 2G/3G networks, and the deployment of fiber optics to increase home broadband connection. The deployment of 4G reaches 1,173 locations with coverage of 85% of the population of Argentina (94% of the population of capital cities). Also, the deployment of 4G+ services continued to promote throughout the country, thanks to the solution of 4G Carrier Aggregation (use of two simultaneous frequency bands). This benefits their customers with a better service sustain and speeds that achieve 100 Mbps.
In this context, the first 4G site in 2.6Ghz spectrum troop was inaugurated, giving coverage to the Hilton Hotel locality of Puerto Madero. The deployment of this infrastructure allows the increase of simultaneous traffic capacity of the network, allowing to provide greater connection capacity, besides improving the character of the mobile data service.
Merger by absorption of Sofora Telecomunicaciones S.A., Nortel Inversora S.A. and Telecom Personal S.A. into Telecom Argentina S.A.
On December 1, 2017 at 12:00am, Telecom Argentina absorbed the operations of Nortel Inversora S.A. ('Nortel'), Sofora Telecomunicaciones S.A. ('Sofora') and Telecom Personal S.A. ('Personal') (all together 'The Companies'), in accordance with the introductory Reorganization Agreement, dated March 31, 2017, and the Final Reorganization Agreement, dated November 13, 2017, pursuant to which The Companies agreed to merge Nortel, Sofora and Personal into Telecom Argentina as the surviving company (the 'Reorganization'). As a result, the Reorganization became effective.
Additionally, in accordance with the authorization provided by the generic Ordinary and Extraordinary Shareholders' Meeting of Telecom Argentina S.A. held on May 23, 2017, on December 15, 2017, 161,039,447 Class 'A' shares absorb been converted into an equal number of Class 'B' shares of Telecom Argentina. Moreover, pursuant to the terms of the merger by absorption of Nortel into Telecom Argentina, on December 15, 2017 it was completed the exchange of the Preferred Class 'B' book-entry Shares, with no voting rights and with a nominal value of ten Argentinian pesos ($10.-), each issued by Nortel ('Nortel Preferred B Shares'), for the corresponding book-entry, ordinary, Class 'B' Shares, with one vote per share and with a nominal value of one Argentinian peso, each issued by Telecom Argentina ('Telecom Argentina Class B Shares'). As a consequence, the holders of Nortel Preferred Shares received a total of 197,871,855 Telecom Argentina Class B Shares.
General Ordinary Shareholders' Meeting of Telecom Argentina held on November 30, 2017 and dividend distribution
The generic Ordinary Shareholders' Meeting held on November 30, 2017 approved the delegation of powers into the Board of Directors of the Company to withdraw up to the amount of 6,940.5 million Pesos from the 'Reserve of Future Cash Dividends' and to systematize the distribution of the withdrawn funds in concept of cash dividends, in one or more installments and in the amounts and dates determined by the Board of Directors. Moreover, the Company's Board of Directors on its meeting held on December 18, 2017 and in accordance to the powers delegated to it by the aforementioned Shareholders' Meeting, decided to withdraw the amount of P$4,150,312,272 of the 'Reserve for Future Cash Dividends' and to distribute such amount as cash dividends, that were made available to Shareholders on December 29, 2017.
Merger by Absorption between Telecom Argentina S.A. (the Surviving Company) and Cablevisión S.A. (the Absorbed Company) - ENACOM's approval
On December 22, 2017, Telecom Argentina S.A. was notified of Resolution No° 5,644-E/2017, by which the Ente Nacional de Comunicaciones ('ENACOM') resolved:
1- SECTION 1.- The company CABLEVISI�“N S.A. is hereby authorized to transfer in favour of the company TELECOM ARGENTINA S. A. the Broadcasting Registry by physical and / or radioelectric link, including the permissions / frequencies necessary for the provision of the broadcasting service by subscription through radioelectric link, as well as the authorizations of areas for the provision of those services (physical and radioelectric link), which may operate in locality II, defined in accordance with the provisions of Decree No. 1,461/93 and its amendments, and in the cities of Rosario, Santa Fe province and Córdoba, in the identical province, as of January 1, 2018, in accordance with the provisions of section 5 of the National Decree No. 1,340/2016, and in the relaxation of the areas authorized on the dates and with the modalities provided by ENACOM Resolution No. 5,641/2017 dated December 20, 2017. 2-SECTION 2.- The company CABLEVISI�“N S. A. is hereby authorized to transfer the registration of the Radio-Electric Trunking Services License ('SRCE') to the company TELECOM ARGENTINA S. A. 3 -SECTION 3.- The company CABLEVISI�“N S.A. is hereby authorized to transfer in favour to the company TELECOM ARGENTINA S. A the authorizations and permits for the use of frequencies and the assignments of numbering and signaling resources for the provision of the referred services that are owned by the absorbed company CABLEVISI�“N S.A., under the terms of the current legislation (Annex IV of Decree 764/2000), and of the agreement signed by the company NEXTEL COMMUNICATIONS ARGENTINA S.R.L., on April 12, 2017 (IF-2017-08818737- APN-ENACOM#MCO), according to which TELECOM ARGENTINA S.A., in its capacity as surviving company of CABLEVISI�“N S. A, must, within TWO (2) YEARS of the merger's approval by the NATIONAL COMMISSION FOR THE DEFENSE OF COMPETITION and the ENACOM or the organizations that in the future will replace them in their functions, return the radioelectric spectrum that exceeds the circumscribe provided in Article 5 of the Resolution N 171-E/17 of the MINISTRY OF COMMUNICATIONS and / or the norm that replaces it in the future. To this end, the company must submit to the ENTE NACIONAL DE COMUNICACIONES, with a minimum of one year's notice before the expiration of the TWO (2) year term, a proposal for adaptation to said cap. ENACOM may accept the proposal, reject it and / or request a new presentation with the modifications it deems pertinent. 4-SECTION 7.- The change of corporate control in accordance with section 33 of the generic Corporate Law N°19,550 in the company TELECOM ARGENTINA S. A. is hereby authorized and will occur once the merger becomes effective and the Shareholders' Agreement dated July 7, 2017 accompanied in its presentation of September 21, 2017 enters into force, as a result of which CABLEVISI�“N HOLDING S.A. will be the controlling entity of TELECOM ARGENTINA S. A. as a surviving company of CABLEVISI�“N S. A.
General Ordinary Shareholders' Meeting of Telecom Argentina held on December 28, 2017
The generic Ordinary Shareholders' Meeting held on December 28, 2017 approved the Medium Term Note Program ('the Program'), up to a maximum outstanding amount as of the date of issuance of each class or succession of three thousand million American dollars (U$S3,000,000,000.-) or its equivalent in other currencies. Additionally, the Shareholders' Meeting approved the delegation of powers into the Board of Directors of broad powers to determine and modify the terms and conditions of the Program and the Notes that will be issued under the Program within the maximum outstanding amount authorized by this Shareholders' Meeting, as well as to establish the opportunities of issuance and re-issuance of the Notes corresponding to each succession or class to issue under the Program and every solitary its issuance and re-issuance conditions, with adjustment of the maximum outstanding amount.
Other material Matters
Merger by Absorption between Telecom Argentina S.A. (the Surviving Company) and Cablevisión S.A. (the Absorbed Company) - Minute of the transfer of operations and issuance of shares
On January 1, 2018 having been fulfilled every solitary the conditions to which the Merger was subject to according to Section Seventh of the introductory Merger Agreement and the Final Merger Agreement, on January 1, 2018 was signed the Minute of the Transfer of Operations from the Absorbed Company to the Surviving Company, which complements the Final Merger Agreement subscribed on October 31, 2017.
As a consequence, as it was foreseen in the introductory Merger Agreement and in the Final Merger Agreement, since 12:00 am on January 1, 2018 (the 'Effective Merger Date'), the Merger became effective and, consequently, it has taken dwelling the change of control of the Company, being Cablevisión Holding S.A. its new controlling shareholder since January 1, 2018.
Moreover, in accordance with the introductory Merger Agreement and the Final Merger Agreement and the notification received from Fintech Telecom LLC ('Fintech Telecom') and Fintech Media LLC ('Fintech Media') on December 29, 2017 informing of a corporate reorganization process by which Fintech Telecom absorbed by merger with Fintech Media and VLG Argentina Escindida LLC (a spin-off of VLG Argentina LLC) with effect on the effective Date of the Merger, the shares whose issuance was approved by the Board of Directors of Telecom Argentina were delivered on January 1, 2018: i) to Fintech Telecom LLC: 342,861,748 Class 'A' shares issued by the Company; ii) to Cablevisión Holding S.A .: 406,757,183 Class 'D' shares issued by the Company; and iii) to VLG Argentina LLC: 434,909,475 Class 'D' shares issued by the Company.
Acceptance of the loan solicitation for up to U$S1,000,000,000
On February 2, 2018 Telecom Argentina took due notice of the acceptance by Citibank, N.A., HSBC México S.A., Institución de Banca Múltiple, Grupo Financiero HSBC, Industrial and Commercial Bank of China Limited, JPMorgan Chase Bank, N.A. and Banco Santander, S.A, in their character as lenders, Citigroup Global Markets Inc., HSBC México, S.A., Institución de Banca Múltiple, Grupo Financiero HSBC, Industrial and Commercial Bank of China Limited, JPMorgan Chase Bank, N.A. and Banco Santander, S.A. as joint bookrunners and lead arrangers, Citibank N.A. as administrative agent and the branch of Citibank N.A, established in the Republic of Argentina, as onshore custody agent, of the loan solicitation performed by the Company for an amount up to U$S1.000.000.000, as requested in a timely manner by the Company in one or more disbursements, and with a 12-month tenor.
Relating to this, the Board of Directors of the Company has approved the financing in the terms described in the loan present at its meeting held on January 31, 2018.
Additionally, Telecom Argentina has received a disbursement of the loan in the amount of U$S650,000,000 on February 9, 2018.
Due to the fact that since 12:00 am on January 1, 2018 the Merger by Absorption between Telecom Argentina S.A. (the Surviving Company) and Cablevisión S.A. (the Absorbed Company) has become effective, the Company wants to present to the investor community the results of Cablevision S.A for fiscal years 2017 and 2016.
Cablevisión S.A. ('Cablevisión') Consolidated results for the annual age ('FY17') and fourth quarter for fiscal year 2017 ('4Q17')
(1) Adjusted EBITDA is defined as Revenues minus cost of sales (excluding depreciation and amortization) and selling and administrative expenses (excluding depreciation and amortization). They believe that Adjusted EBITDA is a meaningful measure of their performance. It is commonly used to resolve and compare media companies on the basis of operating performance, leverage and liquidity. Nonetheless, Adjusted EBITDA is not a measure of net income or cash flood from operations and should not be considered as an alternative to net income, an indication of their financial performance, an alternative to cash flood from operating activities or a measure of liquidity. Other companies may compute Adjusted EBITDA in a different manner; therefore, Adjusted EBITDA as reported by other companies may not be comparable to Adjusted EBITDA as they report it.
(2) Adjusted EBITDA Margin is defined as Adjusted EBITDA over Revenues.
Revenues reached P$40,952 million in FY17, an increase of 34.0% compared with FY16. The increase is mostly attributable to the growth in broadband subscribers, speeds upgrades to their current customer basis and the up selling of value added services with charge adjustments.
Cost of Sales (Excluding Depreciation and Amortization) totaled P$15,489 million in FY17, up 30.9% from P$11,834 million in FY16, due to higher programming costs and higher payroll and convivial security charges and other personnel expenses, among others.
Selling and Administration Expenses (Excluding Depreciation and Amortization) reached P$10,308 million in FY17, increasing 32.0% vs. FY16 (P$7,806 million). The increase is mainly explained by higher costs due to inflation and higher fees for services, taxes, duties and contributions and salaries.
Adjusted EBITDA reached P$15,155 million in FY17, growing 38.6% from P$10,931 million reported for FY16, driven by higher sales in Cable TV and Internet access segment.
Depreciation and Amortization Expenses increased 54.0% to P$3.987 million in FY17, compared to P$2.588 in FY16.
Net financial Results totaled a loss of P$2,612 million in FY17, increasing from a loss of P$2,374 million in FY16. The increase is mainly explained by lower other financial results, net (which reached -P$370 million in FY17, from +P$222 million in FY16) due to lower income from interests and FX results on cash and cash equivalents.
Equity in earnings from unconsolidated affiliates were P$168 million in FY17, compared with P$131 million in FY16.
Other Income (expenses) totaled a gain of P$29 million in FY17, compared to a loss of P$11 in FY16.
Income tax reached P$2,859 million in FY17, compared with P$2,095 million in FY16.
Income for the age totaled P$5,895 million in FY17, showing an increase of 43.5% vs. FY16 (P$4,107 million). The increase was mainly due to higher EBITDA in the Cable TV and Internet Access segments.
During FY17, the Company invested P$11,681 million, which represented an increase of 28.7% from P$9,076 million reported in FY16. These Capital Expenditures are mainly comprised by subscriber growth, network upgrades and digitalization.
As of December 31, 2017, total consolidated Cable TV subscribers reached 3,503 thousand, from 3,528 thousand registered in the identical age of 2016. Internet subscribers totaled 2,335 thousand as of December 31, 2017 vs. 2,183 thousand as of December 31, 2016.
Debt and Liquidity
Total financial Debt (1)increased from P$9,606 million in FY16 to P$10,905 million in FY17. On the other hand, Net Debt decreased from P$6,936 in FY16 to P$6,451 million in FY17. This represents an increase of 13.5% in Total Debt and a decline of 7.0% in Net Debt. The decrease in Net Debt is mostly explained by an increase in cash and equivalents due to a higher operating cash flood generation.
Debt Coverage Ratio (1) as of December 31th, 2017 was 0.43x in the case of Net Debt and of 0.72x in terms of Total financial Debt.
[(1)] Debt Coverage Ratio is defined as Total financial Debt divided by Adjusted EBITDA (calculated in Ps. for the ultimate twelve months). Total financial debt is defined as financial loans and debt for acquisitions, excluding accrued interest.
On October 30th, 2017, within the framework of the merger process between Cablevisión and Telecom, the company called for a Shareholders' Meeting in order to request to the the holders of its Class A Notes, issued for a nominal amount of U$S500 million, the modification and/or elimination of inevitable clauses (or allotment of them) from the 'Indenture' celebrated on June 15, 2016 between Cablevisión, Deutsche Bank dependence Company Americas, Deutsche Bank S.A. and Deutsche Bank Luxembourg S.A.
On December 11, 2017, it was celebrated the Extraordinary Shareholders' Meeting of the Class 'A' Notes Holders which had a quorum of 81.8621626% of the total capital and vote amount of the Notes. In the aforementioned Shareholders' Meeting it was unanimously determined to accredit the modifications and/or eliminations of the clauses (or allotment of them) from the Indenture celebrated on June 15, 2016 between Cablevisión, Deutsche Bank dependence Company Americas, Deutsche Bank S.A. and Deutsche Bank Luxembourg S.A.
On the occasion of the issuance and subsequent modification, aforementioned, of the Company's Notes, inevitable commitments absorb been assumed including: (i) the limitation for the issuance of guarantees by the Company and its subsidiaries, (ii) merger by absorption and merger itself, (iii) limitation to indebtedness above approved ratios, (iv) limitation for the issuance and sale of shares from any significant subsidiary with inevitable exceptions, among others.
Telecom Argentina is the parent company of a leading telecommunications group in Argentina, where it offers, either itself or through its controlled subsidiaries local and long distance fixed-line telephony, cellular, data transmission, and pay TV and Internet services, among other services. Additionally, Telecom Argentina offers cellular services in Paraguay and pay TV services in Uruguay. The Company commenced operations on November 8, 1990, upon the Argentine government's transfer of the telecommunications system in the northern region of Argentina.
As of March 7, 2018, Telecom Argentina has 2,168,909,384 shares issued and 2,153,688,011 shares outstanding.
For more information, delight contact Investor Relations:
Solange Barthe Dennin
(5411) 4968 3752
Luis F. Rial Ubago
(5411) 4968 3718
(5411) 4968 6236
(5411) 4698 4448
Voice Mail: (5411) 4968 3628Fax: (5411) 4968 3616E-mail: firstname.lastname@example.org
For information about Telecom Argentina's services, visit:
www.telecom.com.ar www.personal.com.ar www.personal.com.py www.arnet.com.ar www.cablevisionfibertel.com.ar www.nextel.com.ar
This document may hold statements that could constitute forward-looking statements, including, but not limited to, the Company's expectations for its future performance, revenues, income, earnings per share, capital expenditures, dividends, liquidity and capital structure; the effects of its debt restructuring process; the repercussion of emergency laws enacted by the Argentine Government; and the repercussion of rate changes and competition on the Company's future financial performance. Forward-looking statements may be identified by words such as 'believes,' 'expects,' 'anticipates,' 'projects,' 'intends,' 'should,' 'seeks,' 'estimates,' 'future' or other similar expressions. Forward-looking statements involve risks and uncertainties that could significantly move the Company's expected results. The risks and uncertainties include, but are not limited to, the repercussion of emergency laws enacted by the Argentine government that absorb resulted in the repeal of Argentina's Convertibility law, devaluation of the peso, various changes in restrictions on the aptitude to exchange pesos into foreign currencies, and currency transfer policy generally, the 'pesification' of tariffs charged for public services, the elimination of indexes to adjust rates charged for public services and the Executive branch announcement to renegotiate the terms of the concessions granted to public service providers, including Telecom. Due to extensive changes in laws and economic and traffic conditions in Argentina, it is difficult to prognosticate the repercussion of these changes on the Company's financial condition. Other factors may include, but are not limited to, the evolution of the economy in Argentina, growing inflationary pressure and evolution in consumer spending and the outcome of inevitable legal proceedings. Readers are cautioned not to dwelling undue reliance on forward-looking statements, which speak only as the date of this document. The Company undertakes no duty to release publicly the results of any revisions to forward-looking statements which may be made to reflect events and circumstances after the date of this press release, including, without limitation, changes in the Company's traffic or to reflect the occurrence of unanticipated events. Readers are encouraged to consult the Company's Annual Report on contour 20-F, as well as occasional filings made on contour 6-K, which are filed with or furnished to the United States Securities and Exchange Commission for further information concerning risks and uncertainties faced by Telecom.
Contacts:Solange Barthe Dennin(54 11) 4968-3752
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inﬂuence by the media on their
Second, it is impor-
tant to absorb a comprehensive policy
to circumscribe the exposure of children to
alcohol ads on television and on
other media, such as the Internet,
print media, and array ads. Al-
though there are other inﬂuences on
underage drinking, including those
of peers and adults, prevention
strategies should address the in-
ﬂuence of alcohol ads as allotment of an
overall strategy to avert early ini-
tiation of alcohol use and the de-
velopment of problems related to
The authors thank James Pike for his
support on this project. They furthermore thank
Nielsen Media Research for providing
information on alcohol commercials
shown during speciﬁc television pro-
grams and the viewing ratings of those
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