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organizations that exercise the Symposium title core application from Nortel now occupy a less complicated solution to achieve integration with i OS purposes. ultimate week, iMessaging options announced a kit of application and features that makes it practicable for its cheer telephony utility to integrate with Symposium.
Nortel bills its Symposium title core Server as an advanced and scalable platform for automating the distribution of incoming calls in a contact core. The application makes groups greater efficient by guiding callers via a “mobile tree” to verify the goal of a call, and then routing the title to the consumer service representatives (CSRs) with the commandeer expertise.
It’s commonplace for Symposium clients to pressure even more automation into their summon core operations by passage of integrating their summon core software with enterprise functions. This offers benefits, such because the potential to birthright now tow up suggestions, relish client facts, before routing the summon to the applicable CSR.
youngsters, integrating mobilephone systems with company applications is notoriously complex, and requires huge customization capabilities. but on account of iMessaging’s new inspire for Symposium providing, Nortel valued clientele can connect their Symposium methods to i OS functions, whereas leveraging the wide journey that iMessaging has during this container of contact hub operations.
the brand new providing supplies two basic merits, in accordance with iMessaging. First, the combination enables the Symposium system to convey customized parade “pops” to the workstations of CSRs. These expose pops can besides be a parade from nearly any i OS utility, and supply CSRs with brief access to records from core company purposes. It additionally eliminates the requisite for CSRs to manually navigate throughout the i OS software to assemble to the vital screen.
The second odds is the delivery of interactive voice response (IVR) capabilities that permit callers or summon recipients to engage with industry purposes over the cellphone, the usage of both voice cognizance or the phone’s keypad. cheer can carry IVR performance to Symposium for each inbound and outbound calls, iMessaging says.
moreover the cheer application, iMessaging’s new retort contains mission administration, implementation, configuration, and structure capabilities. The solution begins at about $20,000. iMessaging is offering prospective clients free 30-minute assessments. For more tips, debate with www.imessagingsolutions.com.
iMessaging and IBM group to power i OS-based IP Telephony
iMessaging Adopts SIP for summon core software
iMessaging promises a manager’s View into title hub activity
iMessaging provides Outbound Dialing to cheer title middle Suite
iSeries-centric title middle Suite Renamed encourage
iMessaging Boosts advocate for Spanish in Interactive Voice system
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The editors respect the proper-three leaders in CTI, IVR, considerable monitoring, net self-carrier, group of workers administration and optimization, contact-middle outsourcing capabilities, and agent-dealing with frequent desktop applications. The service Leaders rankings are derived from a weighted formula that includes monetary efficiency in addition to analyst ratings for depth of functionality, acceptance for consumer delight, and corporate and management course.
Edited by means of David Myron
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computing device Telephony IntegrationThe MarketThe phone continues to be essentially the most proper approach for consumers to contact an organization, but some distance be it from a summon core manager to dispirit individuals from the exercise of a much less costly capability of contact just relish the internet or electronic mail. average computer telephony integration (CTI) methods are enabled through a complex-but-functional public switched cell network, however more contact middle managers are considering the fact that Voice over IP (VoIP), which offers a single company information community for sum customer verbal exchange wants.
VoIP cuts telephone charges by using transmitting voice indicators in packets over deepest or public networks by passage of the web Protocol, obviating the requisite for part telephone circuits. This offers three fundamental advantages to consumer organizations: reduce cost, much less complexity, and the capability to create a digital summon hub where brokers can drudgery at home. whereas sum the leaders within the CTI space occupy typical circuit-switched options, sum of them occupy mighty VoIP choices, as well.
The LeadersA reasonable score of three from analysts surveyed in the enterprise path category weighed on Avaya's capability to declare the respectable spot. concerning interoperability with other vendor items, Bernard Elliot, research enviornment leader for contact centers at Gartner, says, "there's restrict with what that you could attain with them--Avaya does Avaya." still, if you are in the Avaya environment, odds are you are reasonably satisfied. No other CTI supplier got here proximate to Avaya's client delight score of four.2, in response to analysts polled.
Avaya's CTI providing comes as portion of its customer interplay Suite, which extends its predictive routing know-how to email and the web, attainable in both circuit-switched and IP-based environments. options during this suite scale from the Avaya IP workplace, proper for minute title centers, to its S8700 platform for prime-volume facilities.
Nortel Networks edged out Cisco systems on the listing of CTI leaders this yr, however remains going through some difficulties largely due to its fiscal woes. "Nortel appears to be slowly fading from the market as their monetary difficulties squash their product offerings. The low-conclusion portfolio, company Communications manager (BCM), with its focal point on IP telephony, has made it simpler for summon centers to installation CTI--the equal can not be referred to of the better proximate Succession products," says David Peterson, president of PowerHouse Consulting.
Nortel tied Avaya for the lowest ranking of 3 in industry course, and tied Cisco for the bottom rating of 3 intensive of performance, in response to analysts polled. keeping it among the many leaders, besides the fact that children, is its ranking of 3.three in customer delight, besting Cisco's low rating of two.eight.
Nortel offers circuit-switched, IP-enabled, and IP-based products for small-and-medium industry with its Symposium specific and BCM, and for greater groups with its Symposium title hub product line.
The WinnerGenesys Telecommunications Laboratories, a wholly owned subsidiary of Alcatel, tops the CTI checklist for the second yr in a row. remaining 12 months, Genesys got tall marks for its integration capabilities--and this year is not any diverse. customers can purchase preintegrated plug-ins for smoother integration into different title middle purposes from carriers relish Oracle, PeopleSoft, SAP, and Siebel.
not fantastically, its scores in each company route and depth of functionality topped the charts with a 4.5 in every, in line with analysts polled. "they are the only 1 who definitely sells the stuff," Elliot says, including that opponents are selling CTI options as a hook to promote other summon middle items.
Genesys has improved its client interplay management Platform to enhance advocate for multivendor networking VoIP, and requirements relish Session Initiation Protocol. The platform allows for interactions via common voice, VoIP, e mail, and web chat. --David Myron
CTI One to WatchAlthough Cisco is the lucid winner in the TCP/IP infrastructure market, the industry nevertheless lags at the back of CTI opponents extensive of functionality. What subsequently bumped Cisco off the leader checklist become its low score of 2.eight in client satisfaction, in keeping with analysts polled. Cisco obtained the 2d maximum ranking (behind Genesys) among analysts for enterprise course, with a 3.2, but industry pundits wish to espy extra depth to its product line. "Cisco has a protracted subculture of including CTI performance within the epidermis of their summon middle portfolio. The susceptible hyperlink in the Cisco delivery chain is the uncongenial efficiency of their [value added reseller] community," says David Peterson, president of PowerHouse Consulting --D.M.
Interactive Voice ResponseThe MarketSpeech options can act as a passage to advocate alter the paradigm that contact middle managers are by no means-endingly faced with: migrating valued clientele who summon in to contact centers with basic consumer inquiries relish checking account balances to more reasonably-priced channels relish an interactive voice response (IVR) device. despite the fact these options can drastically diminish expenses, agencies had been locked in to companies. Open necessities relish VoiceXML and Speech software Language Tags (SALT) are liberating conclusion clients and allowing more recent players relish BeVocal, TuVox, and VoiceGenie technologies to sling their hats into the ring. These more recent youngsters on the obscure don't appear to be the largest dots on the radar monitor, however they are turning heads. For now, although, they flip their consideration to one of the most greater ripe vendors. competitors is tight: In a primary for CRM magazine's carrier awards, two agencies tied as winners in a category.
The LeaderIt's been a bumpy cycle financially for Nortel Networks: The company is carrying on with to drudgery on the restatement of its monetary results for prior quarters. still, even Nortel's estimated unaudited revenues for simply the 2nd half of 2004 of about $5.1 billion are more than double the profits of its closest competitor within the house for the all year. obviously a preeminent presence, the industry presents a large-ranging product portfolio of self-provider solutions. Its Nortel Self-service systems (previously Periphonics Self-provider systems) includes its Media Processing Server (MPS) one hundred, MPS 500, MPS one thousand, and Voice Processing collection/assistance Server, with MPS 500 and MPS a thousand, including VoiceXML. "Periphonics had lots of market penetration when Nortel purchased them," Peterson says. "They moved very promptly into the IP area, [but] Nortel could be dragging them down with sum their fiscal issues."
The company launched its web-Centric Self-carrier retort in 2004, which additionally uses open industry standards. however not sum analysts are impressed. "They had been late with VoiceXML compared to one of the other guys," says Sheila McGee-Smith, president and fundamental analyst of McGee-Smith Analytics, and "[they] occupy a muddled myth with MPS and net-Centric Self-service." nonetheless, Nortel Networks' attain remains felt. Gartner placed the company as a pacesetter in its Magic Quadrant for IVR and enterprise Voice Portals for 2004.
The WinnersCall them the new England Patriots of the IVR enjoying field. closing year's category champion, Avaya, reeling in $4.1 billion in revenues for fiscal 12 months 2004, compared to 2003's $three.8 billion, has reclaimed its throne for the second 12 months in a row. After gaining momentum within the IVR space with its Conversant application and now with its Avaya Interactive Response solution, Avaya managed to record tenacious marks from their analyst ballot in each company course and reputation for customer satisfaction, despite the complications that some clients may additionally occupy skilled migrating from a Conversant platform to an IR platform. "They misplaced shoppers because they didn't really control the method smartly," McGee-Smith says, but, "they've got a nice complete product portfolio in contact middle [solutions], and the IVR [ties] into that smartly." The enterprise's ammunition includes Avaya Contact hub specific, a multimedia contact core solution designed particularly for midsize corporations, and the Avaya Speech functions Builder, enabling developers to design speech automation services the exercise of open specifications (together with VoiceXML). Avaya and IBM announced that they'll convey speech-enabled self-provider solutions, combining the previous's IP-based contact hub application for self-provider with the latter's WebSphere infrastructure utility. And the company's billion-dollar decision? buying Tenovis GmbH & Co. KG, a provider of industry communications systems and services, in a deal if you want to require Avaya to pay about $370 million in cash and tackle about $265 million in debt. When entirely integrated, although, Avaya expects the acquisition so as to add approximately $1 billion to its annual revenues.
Avaya shares the highlight with remaining 12 months's second runner-up, Intervoice. youngsters its earnings barely compares with that of its lots greater rivals (for the 4 quarters achieved November 30, 2004, Intervoice amassed $178.1 million, in comparison to its archaic 4 quarter earnings of $one hundred sixty million), the company managed to outscore each Avaya and Nortel for its recognition of client pride and its functionality. It was just a brace of tenths of some extent far from flawless rankings in each classes. "The undeniable fact that that you could host it or purchase the application your self works out well for a lot of valued clientele, as a result of they may--specially for speech applications--need to birth out with a hosted software after which carry it in-condo," says Elizabeth Ussher, a vice president at META neighborhood. Intervoice's Omvia Voice Framework, which the company claims is probably the most open voice retort product available on the market, helps a traditional, VoiceXML, or SALT environment. both the Omvia Voice Framework and its Voice specific packaged functions advocate Microsoft Speech Server 2004. --Coreen Bailor
IVR One to WatchWell customary for its CTI capabilities, Genesys Telecommunications Laboratories isn't a universal suspect in the IVR world. nonetheless, in 2002 Genesys purchased Telera, a VoiceXML options company, an acquisition analyst Sheila McGee-Smith describes as "a bounce-frog flow" for the Alcatel subsidiary. And in 2004 the industry unveiled its Genesys Voice Platform: Developer edition, a construction device for structure VoiceXML 2.0-based functions. It besides announced a partnership with IBM to carry enterprisewide speech-enabled self-provider options via a suite of WebSphere speech capabilities built-in with Genesys Voice Platform. "they are engaged on things which are highway mapped for 2005, however as they stand birthright here birthright now, they're no longer there yet," McGee-Smith says. but, "they are on the birthright route." --C.B.
quality MonitoringThe MarketThe fine monitoring (QM) market is at a pivotal aspect in its evolution. QM tools checklist consumer interactions to ensure that first-rate degrees are being met, and can advocate managers maintain music of agents' performances, while spotting problem areas that can be enhanced with e-studying options. providers in the space, although, trying to extra their attain and wreck away from the pack, are touching into the industry with either product enhancements or acquisition strikes. "The a success vendors, going forward, should be those that understand that first-rate monitoring is just one factor on the map," says Ken Landoline, vice chairman and major analyst at Saddletree analysis. "They actually requisite to expand into the complete breadth of a set of items that is going to optimize overall enterprise performance within the business." in the QM and group of workers management markets that are, in keeping with Jim Davies, predominant analyst at Gartner analysis, at least 60 % penetrated, this year's QM leaders took steps to advocate up with this style and their competitors.
The LeadersWith its solid 13 percent profits boom considerable systems continues its position as a leader within the QM enviornment, regardless of its just a cramped beneath-regular (but nonetheless strong) ranking for popularity for client satisfaction. nonetheless, analysts had been most impressed with excellent's platform, awarding the company larger marks for performance than every other seller within the area. The 2004 class champion's free up of first-rate operate illustrates the business's skill to extend past the contact middle market and movement into the industry as a whole. "They've realized the title hub QM market is starting to eddy into a cramped saturated," Davies says. "taking a inspect at their approach, they are trying to assemble into other customer-facing departments inside the organization by leveraging the connection they already occupy with the title core. They are trying to drive their recording, contrast, and analytical utility into these other departments to positively occupy an impact on the performance of the enterprise as an entire."
The business, through achieving into the security market and capitalizing on its channel partnerships, is hoping to prolong its attain. "What fine has carried out well is twofold...having a various portfolio of items--protection, logging, and property monitoring--and...benefiting from being in the rectify industry at the commandeer time," says Carole Macpherson, senior program director at META group. "great has besides leveraged a robust partnership channel (e.g., Avaya) and has secured offers in keeping with these gigantic manufacturers." If satisfactory continues to movement greater into the enterprise by passage of product structure or perhaps even an acquisition, inspect for the $252.6 million industry to occupy a robust probability at reclaiming its crown.
Our archaic 12 months's runner-up, Verint, is steadily nipping on the heels of its competitors, even whereas receiving the category's lowest marks for company course. definitely, based on some industry insiders, the industry has gotten tons less aggressive in its method. "The enterprise is more concentrated on the summon hub and appears to distinguish itself through superior analytical perception," Davies says. "youngsters, their analytical hub of attention for the protection and BI markets does tend to mask their QM product line. I occupy not actually seen them attain an Awful lot from an integration [or] mergers/acquisitions standpoint," he says. then again, Verint's efficient numbers for each its performance popularity and reputation for consumer delight, and its astonishing 27.7 p.c earnings augment during the eventual 4 completed quarters, helped to advocate its in-the-appropriate-three repute.
The WinnerMaking the category's largest jump from eventual yr's rankings, due generally to its progressive imaginative and prescient, is remaining year's third-region finisher, Witness systems. regardless of its third-vicinity rating for its recognition for depth of functionality, Witness outperformed sum class contenders in reputations for each consumer delight and company route. in fact, the company delivered more than 200 client wins to its client base, while boasting a customer retention ranking more advantageous than ninety five % for 2004, which may additionally assist account for its $141.3 million in total income, an brilliant 30.eight percent augment over 2003's tally. And, in accordance with Paul Stockford, chief analyst of Saddletree analysis, the enterprise's acquisition of workforce administration vendor Blue Pumpkin positions the combined industry because the market chief in developing an integrated staff optimization answer.
Macpherson agrees: "Witness leaves behind a fragmented and specialized market with over 25 carriers that present one or two items of a [production value management] suite and enters into a new arena with fewer competitors." other than the acquisition, Witness more advantageous its solution capabilities, together with extending its eQuality utility to ameliorate the productiveness of returned-office functions relish order achievement and billing, with eQuality workplace.eQuality office permits agencies to trap worker computer actions, evaluate recorded transactions, region sample recordings in feel folders for certain company services, and establish most efficient practices, enabling clients to edit recorded transactions to create e-getting to know solutions. The burning difficulty, despite the fact, is how well Witness can integrate with Blue Pumpkin. That nevertheless remains to be viewed, so one can obviously figure 2005 a memorable yr for Witness. --Coreen Bailor
quality Monitoring One to WatchAlthough Envision is a appreciably smaller enterprise than their bigger class leaders, the industry introduced 50 new purchasers to its roster, including Canon, IKEA, and ShopNBC, and retained 99 p.c of its existing customers, making it their One to watch. consistent with the style of evolving to group of workers optimization, Davies says that Envision already offers a QM and WFM retort from a single platform, "however there's an extended passage to travel before any dealer offers a complete unified retort conceivable for significant, complicated groups." because it's a small, aggressive dealer, Carol Macpherson, META group analyst, says, "they are going to are usually bendy on pricing and intensely responsive on servicing shoppers." If it continues to build its company loyalty, upcoming years may encompass a brand new addition to the leaderboard. --C.B.
net Self-ServiceThe MarketFor a decade organizations occupy struggled to figure their web presence act as greater than brochureware. creating intelligent, informative, and obtainable portals for consumer provider has long been a prime purpose of many agencies, and it is simply now that wholly built-in content development, database storage, and search-and-retrieval methods are starting to gain into alignment to deliver a self-provider adventure it really is a meaningful alternative for a significant portion of internet users--an ever-growing population. The leaders in this locality have, no matter if via aggressive acquisition or grass roots growth, dependent themselves as staid practitioners and suppliers of least expensive, high-effectivity provider options for digital consumers and industry patrons.
The LeadersATG (together with recent acquisition Primus) has broad event providing solutions to various issues businesses want their on-line presence to lucid up. The commerce-concentrated ATG bought an quick raise by picking out up Primus's enormously regarded potential groundwork and customer-dealing with capabilities. that is the first rate news. The Dangerous information is that the year forward can be a difficult one for ATG, because it occupy to rationalize Primus, itself the fabricated from dissimilar acquisitions, and convey a coherent self-carrier product to market. "The one component i might ding them on now could be that they occupy got 5 distinctive [self-service] systems...a brace of issues ATG become engaged on, and Primus has at least three different platforms," says Allen Bonde, president of analysis enterprise ABG.
The pairing has failed to augment on Primus's middling reputation for consumer satisfaction, which Hurt the business's ranking ultimate 12 months and, left unchecked, may thrust ATG off their leaderboard wholly. internet self-service is soundless an emerging market with a few distinct styles and strategies, and no single company has yet confirmed itself to be essential.
KANA has stayed the route of its latest reinvention to eddy into an information and service professional. final yr's class winner doesn't emerge to occupy made any essential missteps and continues to combine and construct out its self-service offerings. "Their expertise has been around a long time...however they are confirmed as a self-provider company," Bonde says. one of KANA's largest accomplishments in the self-provider locality became securing the services of former Primus CTO Charles Isaacs after the ATG acquisition. within the selfsame role at KANA, the abilities management veteran may soundless drive KANA's know-how vision for some time. inspect ahead to KANA to further enrich its prebuilt integration with different industry software programs.
The WinnerRightNow technologies turned into simply an up-and-comer ultimate year, but an outstanding one year of boom, a successful public offering, and tall marks from valued clientele figure it this 12 months's class winner. RightNow's key to success? "They promote neatly as a result of they lucid up complications for people," Bonde says. The on-demand talents bases the company gives occupy confirmed intuitive to deploy and advocate for strapped usher businesses, and occupy been acquired neatly ample by valued clientele to figure the subscription model ring up satisfied returns for RightNow.
What RightNow isn't is the most powerful and feature-stuffed self-service solution available on the market--but rather often, technical dominance and market success are two very different things. "we've got dinged them on the know-how, however they occupy been bizarre when it comes to execution and recognition," Bonde says. "Greg [Gianforte, RightNow CEO] would disagree, but they consider they may add extra search potential and extra management capability."
For RightNow to continue to be a class leader, it's going to should evolve with a growing to be number of fascinated customers. "Their FAQ strategy to the realm is [best] within the high-extent CPG trade, which is the status they attain well...however they occupy only 1 look-and-suppose, and besides you recognize immediately in the event you are on a RightNow website as a result of they sum inspect alike," says Forrester vp John Ragsdale. --Jason Compton
web Self-service One to WatchAlthough the busy self-service space has a brace of promising contenders, together with the merged Kanisa/ServiceWare and everyday search professional iPhrase, Siebel's late-2004 buy of edocs invokes the historical 800-pound gorilla rule--if it's relocating, one had most excellent occupy heed. Edocs has constructed a acceptance for prime-quantity, totally advanced engagements that can besides appear to be more relish bitter drugs than a joy for sum concerned, however more important, the enterprise become generally credited with getting the job done. Siebel gets an instant enhance to its self-help providing, and can not be performed constructing its capabilities. "i'm satisfied Siebel has as a minimum yet another acquisition to attain in this space," says ABG's Allen Bonde. --J.C.
click here to examine The 2005 carrier Leaders--part II.
February 08, 2010through Brendan B. read Senior Contributing Editor
there's a brand new era of purchasers that's rising on the marketplace, one it is empowered and which occupy taken control of the interactions, armed with potential about the organizations and their offerings, equipped by the exercise of gregarious media to figure or wreck establishments’ reputations. they're disturbing that the organizations they engage with carry to them by the exercise of a widening array of channels of their alternative: voice, internet, chat, electronic mail, SMS, gregarious media and video the counsel, items and services birthright now.
Avaya is now structure and will start opening later this year a new path to advocate groups to lift this new generation plus by using likeminded older purchasers by means of the contact centers. the new parkway is the Avaya next Gen Context middle Portfolio for the contact hub market, in order to relaxation on the Avaya charisma SIP-primarily based communications platform. The keyword birthright here is “context.” The difficult says next technology context-primarily based consumer service is the competence to streamline suggestions, tactics and communications to deliver a consistent, excessive-cost end-customer engagement. this could subsequently supply consumers with the sophisticated service adventure they are demanding.
Avaya unveiled the toll road Jan. 19 with its “Roadmap for passage forward for company Communications,” which integrates its items with those from the former Nortel industry options. Avaya acquired the division from the bankrupt communications machine difficult at auction in 2009 for $915 million.
the key guideposts of the Avaya subsequent Gen Context core course consist of watching for consumer wants with proactive multichannel notification options and effectively automating voice and internet self-provider interactions by means of communications enabled company programs. They besides include accelerating productiveness goals via optimizing agent, skilled, self-provider interactions throughout channels for efficient operations.
“We’re focused on fixing the subsequent generation customer custody challenge, which requires the delivery of holistic, seamlessly-linked services for a generation of valued clientele that hope to acquire custody in numerous different ways,” says Jorge Blanco, Avaya vp, contact hub product advertising and marketing. “we now occupy besides been focused on how we’re going to harness sum types of assistance both realtime and non realtime and give passage them onto the client custody technique. The blueprint they occupy developed is extensible and includes sum communications channels.”
The Nortel acquisition has brought considerably to the engineering ability, tools and the raw materials for the Avaya next Gen Context core route, as a passage to aid contact facilities assemble where they want to travel faster, with fewer bumps and with better efficiency.
Avaya plans to leverage key features from the Nortel contact middle suite including media managing and workforce applications, plus some of the one of the crucial views and supervisory capabilities reminiscent of agent stat views from Nortel’s desktop application. Avaya is incorporating the Nortel Agile communique ambiance (ACE), which is an open application platform for constructing multi-seller communications-enabled enterprise strategies and unified communications functions into the Avaya air of secrecy solution.
“What we’re trying to attain with both the Avaya and Nortel products is to figure certain that their most inventive aspects and capabilities are included in the subsequent Gen Context core,” says Blanco.
at the identical time the Avaya roadmap is including onramps for current Nortel shoppers that will movement without hardship and gradually onto the brand new thoroughfare. Avaya has a common product usher policy of six years beginning with manufacturers’ and then adding non-compulsory extended guidance. house owners of Nortel contact hub products akin to Symposium express could occupy loads of time to figure the eddy onto the next Gen Context middle.
Avaya can be blending contact hub summon recording, reporting, and exceptional administration capabilities of Nortel line with its own title administration, recording and QA systems into the next Gen portfolio. groups occupy constructed their businesses across the reporting engines that they run, and might unwell-manage to pay for to occupy them modified without seamless migration capabilities, explains Blanco.
similarly Avaya is meshing Nortel’s IVR and speech recognition options by means of the Avaya Voice Portal. There are tons of of heaps of such applications that Avaya and legacy Nortel customers occupy deployed in combination on these systems, that are very scalable, stories Blanco, and which the difficult isn't looking to disrupt presently.
“we are how those purposes can be transitioned to the subsequent Gen ambiance over time,” says Blanco. “That’s what their shoppers expect.”Brendan B. read is TMCnet’s Senior Contributing Editor. To study more of Brendan’s articles, gladden search recommendation from his columnist page.
Edited by using Erin Harrison
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Published: Sat, February 23, 2019 5:00 AM
Oklahoma Gardening School at Myriad Botanical Gardens, the annual horticultural symposium for home gardeners and professional horticulturists, garden designers and landscape architects, will be from 9 a.m. to 4 p.m. March 9 at Devon Auditorium, 333 W Sheridan Ave., just west of Devon Energy Tower.
The theme of the symposium, presented by the Meinders Foundation and Devon Energy, is “Growing Beautiful, Successful and Low-Maintenance Herb Gardens.”
Guest speakers will demonstrate, through illustrated talks and mp;A discussions, how to grow herb gardens through adaptive designs, proper plant selection, and precise cultivation and maintenance practices.
Sponsors include TLC Garden Center, Grooms Irrigation, American Plant Products, Calvert’s Plant Interiors, Kitty and Richard Champlin, Minick Materials, Total Environment and Plant Wisdom Garden Center. In-kind sponsors are AC Hotel by Marriott OKC Bricktown and Holiday Inn Express-Bricktown.
Cost is $40 for Gardens members, $70 for nonmembers and $25 for students (with ID). Optional box lunches can be purchased for $15. Lunch will be in the Park House Event hub at Myriad Gardens where an Herb Market will be presented by Bill Farris, owner and operator, of Prairie Wind Nursery in Norman. Register at myriadgardens.org. For more information, summon 445-7080.
Speakers will be:
• Matthew Benson, Balmville, New York, a writer, photographer, author and organic farmer whose drudgery focuses on issues of food, sustainability, and organics. He is the owner of Stonegate Farm in New York’s Hudson River Valley, where he cultivates organic vegetables, historic fruit, raw honey, and medicinal flowers and herbs. His farm has been featured in The New York Times, Better Homes & Gardens, Organic Gardening and the television intricate "This archaic House," among others.
• Holly Shimizu, Glen Echo, Maryland, a nationally recognized horticulturist with a specialty in herbs and herb gardens. She was the first curator of The National Herb Garden at the U.S. National Arboretum in Washington, D.C., executive director of the U.S. Botanic Garden, and for more than 10 years was a host of the approved "Victory Garden" on PBS.
Data to be presented today at 2019 athletic Dystrophy Association Clinical and Scientific Conference
Phase 2/3 clinical ordeal for suvodirsen in DMD expected to initiate in July 2019
Interim efficacy data from ongoing open-label extension study expected in H2 2019
Investor conference summon scheduled for 7:30 a.m. ET today to debate angle 1 results and angle 2/3 ordeal design
CAMBRIDGE, Mass., April 16, 2019 (GLOBE NEWSWIRE) -- Wave Life Sciences Ltd. (NASDAQ: WVE), a clinical-stage genetic medicines company committed to delivering life-changing treatments for people battling devastating diseases, today announced the final results from its angle 1 clinical ordeal of investigational suvodirsen (WVE-210201) in boys with Duchenne athletic dystrophy (DMD) who are amenable to exon 51 skipping. The company besides announced the design of its planned angle 2/3 clinical ordeal of suvodirsen in DMD, DYSTANCE 51. The angle 1 data and DYSTANCE 51 details will be presented today at the 2019 athletic Dystrophy Association (MDA) Clinical and Scientific Conference in Orlando, Florida.
“We are delighted that suvodirsen's angle 1 results demonstrate a auspicious safety and tolerability profile that allow us to proceed rapidly into angle 2/3 clinical development with doses they hope to be within the therapeutic window. Later this year, they hope to report interim efficacy data from the ongoing open-label extension study of suvodirsen and intend to exercise those data as an well-known component of a submission for accelerated approval in the United States,” said Michael Panzara, MD, MPH, Chief Medical Officer of Wave Life Sciences. “We truly esteem the boys and families that made this ordeal possible.”
Phase 1 Clinical ordeal ResultsWave’s angle 1 clinical ordeal was a global, multicenter, double-blind, placebo-controlled study designed to evaluate the safety, tolerability and plasma concentrations of single ascending doses of suvodirsen administered intravenously. Thirty-six patients received a dose of 0.5 mg/kg, 1 mg/kg, 2 mg/kg, 5 mg/kg, 7 mg/kg or 10 mg/kg of suvodirsen (n=26) or placebo (n=10) in five ascending dose cohorts and were followed for 85 days. No staid adverse events, deaths or discontinuations due to adverse events were reported in any study patients treated with suvodirsen.
In December 2018, the company selected an initial dose for the DYSTANCE 51 angle 2/3 clinical ordeal based on results from the first four cohorts (0.5 mg/kg – 5 mg/kg) of the angle 1 clinical trial. Key findings from suvodirsen patients in those four cohorts (n=24) and sum placebo patients (n=10) include:
Based on results of the first four ascending dose cohorts, the independent Safety Monitoring Committee of the angle 1 clinical ordeal endorsed continued dose exploration by proceeding to the eventual planned cohort. Doses of 7 mg/kg or 10 mg/kg of suvodirsen were administered to two patients in the fifth cohort and were associated with similar adverse events as those observed at lower doses but were more austere in intensity. The complete data from the angle 1 clinical ordeal will be presented in an oral presentation and poster at today’s MDA conference.
“The safety profile of suvodirsen observed in this study is encouraging and supports continued progression to a angle 2/3 study,” said Kathryn Wagner, MD, PhD, chair of the suvodirsen clinical advisory committee and director of the hub for Genetic Muscle Disorders at the Kennedy Krieger Institute at the Johns Hopkins School of Medicine. “These data, along with Wave’s innovative approach to chemical design and clinical development, figure me optimistic about suvodirsen’s potential as a practicable DMD treatment.”
Design for angle 2/3 DYSTANCE 51 Clinical TrialIn a second poster, Wave will present the design of DYSTANCE 51, a global, multicenter, randomized, double-blind, placebo-controlled angle 2/3 efficacy and safety clinical ordeal of suvodirsen in DMD patients amenable to exon 51 skipping. This clinical ordeal is designed to enroll boys who are between 5 and 12 years of age (inclusive) with a genetically confirmed diagnosis of DMD amenable to exon 51 skipping therapy. Patients will be randomized to receive 4.5 mg/kg or 3 mg/kg of suvodirsen or placebo administered intravenously once weekly for 48 weeks. The 4.5 mg/kg dose in DYSTANCE 51 provides approximately the selfsame amount of active ingredient as the 5 mg/kg dose in the angle 1 clinical trial. Both doses occupy been selected based on the angle 1 clinical ordeal results as well as data from in vitro and in vivo nonclinical studies.
The DYSTANCE 51 primary efficacy endpoints will measure change in dystrophin protein level and change in the North Star Ambulatory Assessment score. In addition, this angle 2/3 clinical ordeal will include multiple functional outcome measures as secondary efficacy endpoints. DYSTANCE 51 is expected to be initiated in July 2019 and the company intends to exercise the results of this ordeal to search regulatory approvals globally.
Earlier this year, Wave announced that the DYSTANCE 51 clinical ordeal was selected for the U.S. Food and Drug Administration (FDA) pilot program for complicated innovative ordeal designs. As a participant in the pilot program, the company has additional opportunities to meet with FDA staff to debate the design elements of the trial, including the potential exercise of Bayesian methods to reconcile the ordeal with the point of allowing for more efficient and productive clinical determinations.
Ongoing Open-label Extension StudySuvodirsen is currently being studied in an ongoing, multi-dose, open-label extension (OLE) study initiated in August 2018 with patients from the angle 1 clinical trial. The company expects to report an interim analysis of dystrophin expression from muscle biopsies in boys receiving suvodirsen in the OLE study in the second half of 2019. Data from this analysis are intended to serve as an well-known component of a submission to the FDA for accelerated approval.
Investor Conference summon and WebcastWave management will host an investor webcast and conference summon today at 7:30 a.m. ET to debate the angle 1 safety and tolerability results of suvodirsen, as well the design of the DYSTANCE 51 angle 2/3 clinical trial. The conference summon may be accessed by dialing (866) 220-8068 for participants based in the United States. or +1 (470) 495-9153 for participants based outside the United States and entering conference ID 8975967. The accompanying slip presentation and live webcast may be accessed by visiting the investor relations section of the Wave Life Science corporate website at www.ir.wavelifesciences.com. Following the webcast, a replay will be available on the website.
About Duchenne athletic Dystrophy
Duchenne athletic dystrophy (DMD) is a fatal X-linked genetic neuromuscular disorder caused predominantly by out-of-frame deletions in the dystrophin gene, resulting in absent or defective dystrophin protein. Dystrophin protein is needed for proper muscle maintenance and operation. Because of the genetic mutations in DMD, the body cannot produce functional dystrophin, which results in progressive and irreversible loss of muscle function, including the heart and lungs. Worldwide, DMD affects approximately one in 5,000 newborn boys.
About Suvodirsen (WVE-210201)
Suvodirsen is an investigational stereopure oligonucleotide that has been shown to induce skipping of exon 51 of dystrophin pre-mRNA in preclinical studies and is intended for the treatment of Duchenne athletic dystrophy (DMD). Approximately 13% of DMD patients occupy genetic mutations that are amenable to treatment with an exon 51 skipping therapy. Exon-skipping technology has the potential to induce cellular machinery to ‘skip over’ a targeted exon and restore the reading frame, resulting in the production of internally truncated, but functional dystrophin protein. Wave preclinical in vitro experiments using gymnotic delivery (free uptake) of suvodirsen in DMD patient-derived myoblasts demonstrated efficient exon 51 skipping and dystrophin protein restoration. Preclinical Western blot studies of suvodirsen demonstrated 52% dystrophin protein restoration compared with proper skeletal muscle tissue lysates. Suvodirsen has been granted orphan drug designation for the treatment of DMD by the U.S. Food and Drug Administration (FDA) and the European Commission, as well as rare pediatric disease designation by the FDA. In addition, the planned angle 2/3 clinical ordeal of suvodirsen, DYSTANCE 51, was the first study ever selected for the FDA pilot program for complicated innovative ordeal designs (CID).
About Wave Life Sciences
Wave Life Sciences (NASDAQ: WVE) is a clinical-stage genetic medicines company committed to delivering life-changing treatments for people battling devastating diseases. Wave aspires to develop best-in-class medicines across multiple therapeutic modalities using PRISM, the company’s proprietary discovery and drug development platform that enables the precise design, optimization and production of stereopure oligonucleotides. Driven by a resolute sense of urgency, the Wave team is targeting a broad sweep of genetically defined diseases so that patients and families may realize a brighter future. To find out more, gladden visit www.wavelifesciences.com and succeed Wave on Twitter @WaveLifeSci.
This press release contains forward-looking statements within the acceptation of the Private Securities Litigation Reform Act of 1995, as amended, including, without limitation, the planned presentation today of the final results from the angle 1 clinical ordeal of suvodirsen in DMD, the expected timing of initiation of the angle 2/3 clinical ordeal for suvodirsen in DMD, the plans to report interim efficacy data from the ongoing open-label extension study with patients from the angle 1 clinical ordeal of suvodirsen in DMD, the belief that the safety and tolerability data from the angle 1 clinical ordeal supports initiation of a angle 2/3 clinical trial, Wave’s end to exercise the results of the angle 2/3 ordeal to search regulatory approvals, Wave’s plans and expectations regarding the design of the angle 2/3 clinical trial, and Wave’s expectations regarding the selection of the angle 2/3 ordeal for the FDA pilot program for complicated innovative ordeal design. The words “may,” “will,” “could,” “would,” “should,” “expect,” “plan,” “anticipate,” “intend,” “believe,” “estimate,” “predict,” “project,” “potential,” “continue,” “target” and similar expressions are intended to identify forward-looking statements, although not sum forward-looking statements hold these identifying words. Any forward-looking statements in this press release are based on management’s current expectations and beliefs and are matter to a number of risks, uncertainties and well-known factors that may judgement actual events or results to disagree materially from those expressed or implied by any forward-looking statements contained in this press release. These risks and uncertainties include but are not limited to the following: Wave’s current and planned clinical trials, other studies for suvodirsen, and Wave’s other product candidates may not be successful or may occupy longer and be more costly than anticipated; product candidates that appeared promising in earlier research and clinical trials may not demonstrate safety and/or efficacy in later-stage or larger-scale clinical trials; and the other risk factors discussed under the heading “Risk Factors” contained in Wave’s Annual Report on figure 10-K for the year ended December 31, 2018 filed with the Securities and Exchange Commission (SEC), as well as in other filings Wave makes with the SEC from time to time. sum statements contained in this press release are made only as of the date of this press release, and Wave undertakes no obligation to update the information contained in this press release to reflect subsequently occurring events or circumstances.
Investor Contact:Kate Rausch617email@example.com
Media and Patient Contact:José Juves617firstname.lastname@example.org
Alcoholics Anonymous meetings — No dues or fees. For times and locations, summon 301-662-0544.
Altateen — 7:30 to 8:30 p.m. Tuesdays, Grace Episcopal Church, 5740 Green Valley Road, New Market. Meets weekly, advocate for green relatives of alcoholics, ages 10 to 19; portion of Alanon. www.alateenmddc.com.
Alzheimer’s advocate Groups:
Cancer advocate Group — 10 to 11:30 a.m. every Friday, Monocacy Valley Church, 9861 archaic National Pike, Ijamsville. For those surviving or battling this disease, an opening for fellowship with others on a regular basis. Family members welcome. Details at 301-865-9100 or www.mvcnow.org.
Celebrate Recovery — 7 p.m. Thursdays at Grace Community Church, 5102 archaic National Pike, Frederick. Participate in group fellowship where custody for and hope combine with God’s purpose to mend their lives. Free. 301-473-4337.
Celebrate Recovery — 7 p.m. Mondays, Church of the Redeemer-Frederick Campus, 5606 Buckeystown Pike, Frederick. 240-238-1507
Celebrate Recovery — 7 p.m. Mondays, Faith Baptist Church, 2212 Jefferson Pike, Knoxville. Fellowship and celebrate God’s healing power in life through the Eight Recovery Principles create in the Beatitudes and Christ-centered 12 steps. 301-834-7755, ext. 104.
Daytime Grief advocate Group — 2 to 3:30 p.m. Tuesdays, Hospice of Frederick County, 516 Trail Ave., Suite A, Frederick. On-going advocate for individuals who occupy experienced the death of a loved one. Participants can partake stories and express their grief. Free. email@example.com; 240-566-3030.
Evening Grief advocate Group — 5 to 6:30 p.m. second and fourth Monday of the month, Hospice of Frederick County, 516 Trail Ave., Suite A, Frederick. Ongoing advocate for individuals who occupy experienced the death of a loved one. Free. 240-566-3030.
Evening GriefShare advocate Group — 7 to 9 p.m. Wednesdays, St. Ignatius of Loyola, 4103 Prices Distillery Road, Ijamsville. For anyone suffering from a recent or past loss of a loved one. 301-695-8845.
Food Addicts in Recovery Anonymous — 9 to 10:30 a.m. Saturdays, South proximate Baptist Church, 506 Carrollton Drive, Frederick. Many people are finding recovery in FA from obesity, undereating, bulimia, and obsession with food. There are no dues or fees. Meets weekly. Angela, 301-758-3614, or Moya, 641-680-3354. www.foodaddicts.org.
Friends in Frederick Parkinson’s Disease advocate Group — 1 to 3 p.m. the third Wednesday of the month, Mount Pleasant Ruritan Club, 8101 Crum Road, Walkersville. Typically a guest speaker and informal discussion time. For information, contact John at 301-703-1194 or www.fifpdsg.org.
Frederick locality Ostomy advocate Group — 2 to 4 p.m. the second Sunday of the month, Frederick Memorial Hospital Volunteer Conference Room, exercise Entrance 3, 400 W. Seventh St., Frederick. connect the group if you requisite advocate or want to offer advocate to new ostimates. 301-663-1203.
Gamblers Anonymous — 10:30 a.m. to noon Tuesdays at Mount Pleasant United Methodist Church, 9550 Liberty Road, Frederick. www.gamblersanonymous.org.
NAMI Family and Friends advocate Groups — 6:30 to 8 p.m. third Wednesday of the month, sum Saints’ Episcopal Church, 106 W. Church St., Frederick, 240-379-6286. Relaxed group meets to advocate family and friends of those with mental illness. Ages 18 and older. Membership in NAMI is not required. http://newsite.namifcmd.org.
NAMI Connection Recovery advocate Group — 7 to 8:30 p.m. Tuesdays, Evangelical Lutheran Church Rupp House, 35 E. Church St., Frederick. advocate for adults animated with mental illness. Casual, relaxed group. Ages 18 and older. 240-379-6186 or www.namifrederick.org.
Overeaters Anonymous — 7 p.m. Thursdays, 10:30 a.m. Saturdays, Trinity United Methodist Church, 703 W. Patrick St., scope 103, Frederick. Not a diet club, but a fellowship of people recovering from compulsive over and/or under-eating. www.northernblueridgeoa.org.
Peer advocate for Amputees — 6 to 7 p.m. April 16, C. Burr Artz Library, 110 E. Patrick St., Frederick. Faith-based group open to anyone who would relish to attend. The mission of the advocate group is to provide a safe status for amputees to gain together and partake their myth with others who can relate to the challenges. Having peers who are there to listen, understand, and cheer you as you navigate your new proper is crucial. Free. 443-432-5744 or firstname.lastname@example.org.
Refuge Recovery: A Buddhist Path to Recovering from Addiction — 7:30 to 8:30 p.m. Mondays, and 6:30 to 7:30 p.m. Thursdays at 309 E. Patrick St., Frederick. Non-theistic, Buddhist-inspired approach to recovery from addictions of sum kinds. Peer-led meetings meet weekly. Free, but donations welcome. email@example.com or www.refugerecovery.org.
Steps to Eternity Co-Dependents Anonymous (CoDA) Meeting — 7 to 8 p.m. Tuesdays, Christ Reformed UCC, 12 S. Church St., Middletown. 12-step fellowship of men and women whose common purpose is to develop robust relationships. Ages 18 and older. 240-626-5933.
Survivors of Suicide advocate Group — Mental Health Association of Frederick County offers a advocate group for adults who occupy lost a loved one to suicide. Led by a trained facilitator. For meeting time and location, summon 301-663-0011.
The Ranch Family advocate Group — 4:30 to 5:30 p.m. Sundays, The Ranch, 7902 Fingerboard Road, structure F, Frederick. For individuals with family members that occupy loved ones involved in addiction. Free 301-874-4701 or www.ranchmd.org.
Transitions advocate Group — 2 to 3:30 p.m. second Tuesday of the month, Hospice of Frederick County, 517 Trail Ave., Frederick. For those one year out or more from death of a loved one. Second group meets 5 to 6:30 p.m. 240-566-3030 or www.hospiceoffrederick.org.
Medical Weight Loss — A Path to a Healthier You Starts Here! — 9:30 a.m. Friday, FMH Crestwood, 7211 Bank Court, Frederick. The FMH hub for Diabetes and Nutrition Services’ qualified healthcare team and maintenance program set us apart from other locality weight loss programs. For adults ready to figure the lifestyle changes needed to lose weight. Free orientation to learn about the three weight-loss options. RSVP required. http://tinyurl.com/y3y7cbsj or 240-215-1472.
Yoga for Knee strength and Flexibility — 3 to 5 p.m. Saturday, Yogamour, 1 Worman’s Mill Court, Frederick. Are your knees giving you trouble? Are your knees clicking and popping? Is kneeling or touching your knees in certain directions completely out of the question? This workshop will lead you in movements to find more flexibility and strength in your knees so that you can continue to walk and walk well as you age. $30. Register at www.yogamour.org.
Lungs for Life Seminar — 5:30 to 8 p.m. April 17, James M Stockman Cancer Institute, 1562 Opossumtown Pike, Frederick. Program begins at 6 p.m. Hear from local medical experts on lung cancer screening and thoracic surgical interventions; smoking cessation; stigma of lung cancer and coping; target and immunotherapy for lung cancer. Refreshments. summon 240-566-4370 by April 10 to request an interpreter. http://tinyurl.com/yxnghju8.
Parkinson’s Disease Community Seminar — 9 a.m. to 4 p.m. April 19, Otterbein UMC, 108 E. Franklin St., Hagerstown. Hosted by the Four state Alliance for Parkinson’s Support, spear-headed by the Hagerstown Parkinson’s advocate Group and the Friends in Frederick Parkinson’s Disease advocate Group. The goal is to expose persons associated with Parkinson’s disease in the 4-state locality to some of the top experts in the realm and to many of the services available to them. Space is limited, early registration is recommended. $10. 240-625-2722 or www.fareshare.net/Parkinsons.
Respect the Joint: Arthritis and You — 11:30 a.m. to 1 p.m. April 24, Ceresville Mansion, 8529 Liberty Road, Frederick. Presented by FMH Select, connect Dr. Mihir Jani and Dr. Jason Matthews in the exploration of current treatment options for knee and hip osteoarthritis. Dinner menu features a choice of brown sugar and dusky rum glazed chicken breast with an apple and gouda stuffing or ricotta-stuffed pasta shells topped with pesto cream sauce and fresh parmesan. 240-379-6031.
Art of Thinking chain Session 3: Mental Fitness Across the Lifespan — 7 to 8:30 p.m. Tuesday, YMCA Community Room, 1000 N. Market St., Frederick. Topics covered will include everyday brain-fitness recipes, a demonstration “From Yoga to Physiology to Mindfulness,” concern and its outcome on brain centers, and the know-how of Thinking group exercises. Free. 301-471-0148.
Life Line Screening — By appointment only April 16, American Legion Post 11, 1450 Taney Ave., Frederick. Screenings can check for plaque buildup in arteries, cholesterol, diabetes risk, bone density, kidney and thyroid function, and more. Packages start at $149. Pre-registration required. 877-237-1287 or www.lifescreening.com.
Energy Healing — 9:30 to 10 a.m. Sundays, unity in Frederick — A Spiritual Community, 5112 Pegasus Court, Suite E, Frederick. Offered by the healing practitioners of Unity’s healing ministry. Followed by celebration service, coffee and fellowship. Free. 301-846-0868 or www.unityfrederick.org.
Call 800-733-2767 or travel to redcrossblood.org/make-donation to schedule appointments or to verify blood drive will be taking place. summon the Frederick American Red Cross Blood Donation Center, 141 Thomas Johnson Drive, to schedule appointments for blood, double red cells and apheresis donations. Schedule matter to change.
April 11 — 10 a.m. to 3:30 p.m., Frederick Community College, 7932 Opossumtown Pike, Frederick
April 11 — 2:30 to 8 p.m., Emmitsburg Vigilant Hose Activity Building, 17701 Creamery Road, Emmitsburg
April 16 — 12:30 to 6 p.m., Whitaker Campus hub Commons, 401 Rosemont Ave., Frederick
April 16 — 9:30 a.m. to 2:30 p.m., Mount Saint Mary’s University, 16300 archaic Emmitsburg Road, Emmitsburg
April 16 — 1 to 6 p.m., Damascus Public Library, 9701 Main St., Damascus
To occupy your nonprofit health and fitness events considered for the Health & Fitness calendar, it must be submitted to the online calendar at www.fredericknewspost.com/calendar. Items for publication must be received at least 10 days prior to publication.
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ACI [3 Certification Exam(s) ]
Acme-Packet [1 Certification Exam(s) ]
ACSM [4 Certification Exam(s) ]
ACT [1 Certification Exam(s) ]
Admission-Tests [13 Certification Exam(s) ]
ADOBE [93 Certification Exam(s) ]
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AICPA [2 Certification Exam(s) ]
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Altiris [3 Certification Exam(s) ]
Amazon [2 Certification Exam(s) ]
American-College [2 Certification Exam(s) ]
Android [4 Certification Exam(s) ]
APA [1 Certification Exam(s) ]
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APICS [2 Certification Exam(s) ]
Apple [69 Certification Exam(s) ]
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Arizona-Education [1 Certification Exam(s) ]
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BlackBerry [17 Certification Exam(s) ]
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CompTIA [76 Certification Exam(s) ]
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Counselor [4 Certification Exam(s) ]
CPP-Institute [4 Certification Exam(s) ]
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Microsoft [375 Certification Exam(s) ]
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Novell [37 Certification Exam(s) ]
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Oracle [282 Certification Exam(s) ]
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PostgreSQL-CE [1 Certification Exam(s) ]
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Trend [1 Certification Exam(s) ]
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VCE [6 Certification Exam(s) ]
Veeam [2 Certification Exam(s) ]
Veritas [33 Certification Exam(s) ]
Vmware [58 Certification Exam(s) ]
Wonderlic [2 Certification Exam(s) ]
Worldatwork [2 Certification Exam(s) ]
XML-Master [3 Certification Exam(s) ]
Zend [6 Certification Exam(s) ]
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