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1Z0-628 Oracle field Service Cloud Service 2017 Implementation Essentials

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Oracle Oracle field Service Cloud

Oracle Updates CX and advertising and marketing Cloud, Unveils provider Logistics Cloud | real Questions and Pass4sure dumps

Oracle these days announced earnings-oriented updates for Oracle CX Cloud, updates for Oracle advertising and marketing Cloud, the introduction of Oracle provider Logistics Cloud, and an integration between Oracle CX Cloud and Slack.

The sales updates to CX Cloud comprehend fresh DataFox capabilities, fresh AI earnings planning equipment, fresh search capabilities, and a smarter revenue assistant. DataFox gives dynamic, contextual enterprise statistics and alerts to income groups with an eye fixed on enabling them to expand their complete addressable market. the brand fresh earnings planning tackle dissect invoiced sales exact information to mannequin and call future traits, with the purpose of helping sales leaders optimize income planning and forecasting. the fresh search capabilities are adaptive and goal to back income teams slender search standards; for instance, earnings reps can locate bills in line with prospect emails or establish key money owed that haven’t been touched currently. The smarter earnings lieutenant goals to rescue time for income groups, and contains SMS and voice advantage for managing meetings, opportunities, and prices.

“All of these [announcements] are round their imaginative and prescient for revenue—we espy B2B earnings stirring from a container-first mannequin to what they designation a digital selling model. through that they imply that more and more groups are relocating to inside revenue teams that are aided by means of digital promoting tackle enjoy Eloqua or enjoy Slack,” says Des Cahill, head CX evangelist at Oracle. “We accept as exact with that a combination of data enrichment from DataFox after which AI and ML methods to ebook personnel is the future of sales.”

The marketing Cloud updates consist of three fresh capabilities each and every for Eloqua and Responsys. the first one for Eloqua: The behavioral analytics and orchestration erudition of Oracle Infinity are embedded into Eloqua, permitting marketers to invent consume of a typical behavioral facts lake for segmentation, personalization, and orchestration. in addition, Eloqua can now integrate with facts Cloud and DataFox, with an eye on featuring entrepreneurs with more suitable perception into intent and account behaviors. eventually, fresh AI and laptop discovering capabilities within Eloqua can guide marketers in adopting most commandeer practices and back them within the developing of content.

As for Responsys, it has a brand fresh recency, frequency, and monetary dashboard that goals to permit entrepreneurs to leverage statistical models to standardize segmentation, ranking rendezvous more accurately, and establish most advantageous shoppers. 2d, its integration with Maxymiser goals to assist marketers optimize the conversion funnel. Third, Responsys now contains an application edifice framework that allows for entrepreneurs to lengthen latest capabilities with guide for third-birthday celebration apps from software carriers, integration partners, and shoppers.

“more and more, the moments that you must market to consumers are micro-moments,” Cahill says. “marketers are increasingly challenged to Do this, so we’re taking utter the prosperous capabilities they maintain throughout Eloqua and Responsys and the leisure of the Oracle advertising stack and integrating them collectively.”

the brand fresh service Logistics Cloud goals to Do 4 key issues: deliver a complete, business-extensive service answer, optimize constituents logistics, carry a seamless consumer journey, and enrich container provider. It eliminates tips silos and allows carrier departments to collaborate in real time. It allows for constituents to be ordered and shipped at once to customers and field technicians and manages technician trunk inventory. It provides a solitary aspect-of-contact for the total resolution technique. at last, it connects container technicians with the rest of the commercial enterprise whereas ensuring that the acceptable technician with the suitable half is assembly with the consumer.

“service Logistics Cloud is bringing together their deliver chain utility with their container provider application with their customer service functions. The theory is that when [for example] you designation your telecom company on your domestic web and voice and you want to come by your router fixed or you just want to come by your web up and operating as quick as feasible,” Cahill says. “by integrating together their provider cloud with their field service cloud with their supply chain equipment, we’re in a position to invent confident that the prerogative technician rolls out with the commandeer certification, with the commandeer training, with the prerogative part, and that they come by to your apartment on the commandeer time and too you’re going to be there.”

the combination between Oracle CX Cloud and Slack aims to permit revenue leaders to nigh offers quicker via improving group collaboration, one that contains account executives, sales management, product consultants, and shrink managers. additionally, it makes it practicable for deals to be viewed and closed inside a Slack channel or conversation. It too aims to assist customer service teams resolve situations more effectively with the aid of making it less difficult for provider agents and champion experts to collaborate.

“We believe that so as to supply improved consumer adventure, their personnel ought to be in a position to collaborate internally in reality quite simply,” Cahill says. “That’s why we’re making Slack integration a key a section of rendezvous Cloud and repair Cloud, so it permits earnings representatives or carrier brokers to collaborate with every other, even across departments.”

Oracle Brings provider and provide Chain teams along with trade-First improvements | real Questions and Pass4sure dumps


by artery of Stephen Fioretti, vp of product administration, Oracle CX income and service—Mar 19, 2019

Stephen Fioretti

Most provider organizations were there: A disgruntled purchaser contacts client provider to file a controversy and requests a technician. The client service team, with exiguous insight into the real-time location of field technicians, “guestimates” an arrival time. The technician shows up at a divorce time and realizes the ingredients crucial for the fix aren’t on-hand. The effect: Frustration for utter concerned, and a indigent consumer adventure that places future commerce alternatives at risk.

This situation is utter too customary and may only boost as more organizations present products as a subscription or a carrier to complement their natural product offering. This style is known as “servitization.” When achieved smartly, servitization creates a win-win condition for groups within the sort of a better consumer event and fresh earnings sources. besides the fact that children, to seize this opportunity, agencies ought to circulation beyond gardenvariety wreck/fix models. Downtime is costly with fresh carrier or subscription commerce models, but the estimable information is that proactive service is available with related devices. Proactive carrier isn’t the future; it's these days.

To address their fresh service panorama, we’re excited to introduce Oracle carrier Logistics Cloud, the trade’s first, conclusion-to-conclusion solution that connects customer adventure, container service, and supply chain operations inside a solitary integrated cloud answer. by means of combining Oracle client event (CX) Cloud and Oracle supply Chain administration (SCM) Cloud, Oracle provider Logistics Cloud helps service-primarily based agencies seamlessly manage operations and provide a unified client event, utter while controlling costs.

With Oracle service Logistics Cloud, consumers will be in a position to:

  • obtain a complete, business-huge provider solution by artery of removing counsel silos and allowing each provider fork to travail together in actual-time.
  • Optimize constituents logistics and pressure profitability through ordering and transport parts without delay to purchasers and container technicians, managing technician trunk stock and lengthening the accuracy of service debrief and billing.
  • carry a seamless consumer sustain with the aid of providing a solitary element-of-contact prerogative through the complete problem resolution method.
  • improve container service by artery of connecting technicians with the rest of the commercial enterprise, while insuring the commandeer technician, with the commandeer abilities, and the prerogative ingredients are assembly utter client commitments.

    Oracle shoppers who are already using both Oracle CX Cloud and Oracle SCM Cloud can choose capabilities of this functionality these days. For more tips on Oracle provider Logistics Cloud, talk over with their solutions page.

    protected Harbor

    The previous is intended to define their widely wide-spread product course. it is meant for counsel functions only, and may not be included into any contract. It is not a commitment to carry any fabric, code, or functionality, and will no longer be relied upon in making buying selections. The development, unlock, timing, and pricing of any elements or performance described for Oracle’s items can too exchange and is noiseless on the sole discretion of Oracle employer.

    Oracle declares fresh innovations to its Oracle supply Chain management Cloud carrier | real Questions and Pass4sure dumps

    by using Dale Benton . Mar 19, 2019, 12:17PM

    Oracle has announced a collection of fresh innovations to its Oracle supply Chain management (SCM) Cloud, enabling commerce enterprise to reduce charges and sojourn forward of changing client demands.

    The enterprise introduced in an announcement this week that updates to its Oracle SCM Cloud solution will relate customer service and container technicians to stronger align orders and invoicing with tasks and/or organizations, improving the “orchestration of dealer managed stock.”

    organisations of utter sizes currently leverage the Oracle SCM and benefit access to newest innovations in artificial intelligence, blockchain, and the web of things throughout their organisation networks to raise productiveness, reduce expenses, and minimise chance.

    SEE additionally:

    In it’s newest replace, Oracle SCM Cloud gives field provider logistics to allow corporations to quickly resolve consumer concerns, project pushed deliver chain capabilities to facilitate accurate and timely billing through automatic tracking of mission attributes and linked charges and improved give chain collaboration, in which dealer-managed inventory assists with replenishment and substantiate accurate and productive rendezvous through permitting users to safely share on-hand quantities with chosen suppliers.

    "corporations want an efficacious and responsive deliver chain to sojourn ahead of always altering expectations and that requires maintain confidence, transparency and open strains of verbal exchange across the entire cost chain," spoke of Jon Chorley, chief sustainability officer and neighborhood vp, supply chain administration, Oracle. "the brand fresh innovations within Oracle SCM Cloud back shoppers generate greater cost from their funding, build adaptable corporations, and lay the groundwork for the arriving era of blockchain-enabled provide chain transparency."

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    Empowering The Next Generation Of field Service Technicians With Augmented Reality | real questions and Pass4sure dumps

    By John Ranalli, Senior Product Manager, Oracle

    Augmented reality is the latest emerging technology to captivate the field service industry – It will be key in training a fresh generation of tech-savvy field technicians and helping service leaders fill the gap of an aging workforce.

    The majority of field service operations are concerned about their aging workforce, according to recent research from The Service Council1. Companies today are faced with a demographic shift – as seasoned employees retire, there’s a shortage of experienced technicians to choose their place. To fill the gap, service leaders are looking to fresh technologies to document tribal erudition while attracting and training a fresh generation of tech-savvy field technicians.

    As one of the first generations to grow up alongside the ascend of digital and mobile technology, this younger generation of technicians vastly prefers immersive digital experiences over the heavy manuals of days past. But, those same digital field service experiences can be difficult to simulate in real time, especially given the rapid pace of both software and hardware updates.

    Using Augmented Reality to Address the Aging Workforce

    Enter augmented reality (AR). AR is the latest emerging technology to captivate the field service industry. Imagine if mobile resources across utter areas of field service had standard AR headsets, enjoy they currently Do with their laptops or mobile devices? The breadth of capabilities available to each and every technician would be a game changer.

    Field service isn’t the only industry to countenance an aging workforce as Baby Boomers head into retirement, but it is an industry that relies on a lot of tribal know-how and expertise that can’t be easily translated into a written manual. In this respect, AR is a implement that could be used to train this fresh workforce in a direct and hands-on way. field service organizations can provide an AR headset or an AR-enabled mobile device as a supple resource that would be able to race through multiple “what-if” scenarios, allowing technicians to visualize a repair by simply looking through the visor/screen and the machine they are being trained on.

    AR too allows technicians to accommodate to rapidly changing conditions – enjoy weather, incoming Internet of Things (IoT) data, usage of resources, and more – and quickly diagnose problems to determine next steps. The real-time, integrated capabilities of AR can fundamentally change the artery current and future field service technicians train for and execute their day-to-day tasks.

    Using AR-enabled guidance, field service organizations can realize fresh consume cases, such as:

  • Training the fresh workforce in tribal knowledge: Budding technicians can be trained on how to troubleshoot equipment, race diagnostics, supplant virtual parts, and test the machine in a artery that conveys the more nuanced expertise and know-how that only a seasoned technician could provide. This is practicable with the consume of a hands-free AR visor, which provides real-time visualization and prescriptive guidance to trainees (compare this to flipping through a written manual or scrolling through a PDF on a mobile device).
  • Training via remote or mobile resources: AR solutions can back organizations chop costs and rescue time by having technicians train on highly complicated tackle without having to skim or drive somewhere to execute the training. AR could too be applied when training someone on a piece of live tackle that is otherwise cost prohibitive. 
  • Practice runs: By extension, AR could too be used to Do a “dress rehearsal” of a repair before the technician is actually on site. This consume case could be especially Important when the functional location of the tackle might be hazardous or subject to limited access.
  • Training and real-time guidance through live champion centers: Trainees can too plug into live champion heart agents who can view repairs in real-time via a technician’s visor, providing yet another resource to technicians that will ease them into working with fresh machines and difficult or unusual scenarios.
  • The next step – customer training: You could even take AR a step further beyond workforce training and into customer training. What happens when customers maintain their own headsets and can troubleshoot issues at their own homes, places of work, or job sites? The consume of AR in field service could one day back a customer be the “technician” and execute simple and straightforward repairs him or herself.
  • The main goal behind these AR-empowered consume cases is to invent a technician more efficient and a “jack of utter trades” when it comes to repairs across different machines or functions. AR solutions and their ability to provide real-time, hands-on guidance has the potential to invent a technician an expert on something very quickly – which in eddy increases the rate of first-time repairs and, subsequently, overall customer satisfaction.

    Why You Should come by Started with Augmented Reality Today

    Even if you’re not looking to fully deploy AR solutions in your organization today, it’s Important for every field service organization to prepare for a fresh service reality where AR becomes an essential implement to educate, guide, and serve the next generation of technicians.

    Before committing to the consume of AR in your organization, choose time to thoroughly understand where you could implement the technology. charge it out and espy if the benefits outweigh the negatives – while AR looks really frigid at a demo booth, understand that those are controlled conditions and the stumbling blocks maintain been well-documented2. assume about how this would travail in a real-life scenario and the ongoing maintenance and implementation that is required to deploy AR. Will there be Wi-Fi available to connect your AR visor to the network? Does your data design cover the amount of data needed for each technician in the field? Do you maintain a solid IT strategy in spot to invent confident your hardware and software are always up-to-date? While AR technology could be a game-changing addition to your field service deployments, you want to invent confident your implementation compliments your organization’s current technological stack and company-wide expectations.

    Also, try out a number of different devices to espy what works best for your organization’s specific style of work. There are many AR headsets and providers in the market, so invent confident to understand which tackle best suits your organization’s needs. For example, Do you want a ruggedized setup for field work, or tackle that is used solely to train technicians in a controlled environment indoors? AR isn’t limited to just headsets and visors, either – you can trial AR-enabled mobile devices and apps that can provide a similar (albeit less hands-on) visualization experience.

    With this in mind, the hardware and network technology underpinning most AR solutions noiseless exigency more travail before they are ready for extensive deployment and use. The technology is noiseless fairly fresh and some of the data that needs to be overlaid is extremely complicated and very big – reckon factors enjoy data usage limitations and costs when working with very big CAD schematics. Most of the AR tackle now available on the market is too noiseless very fragile and hasn’t been ruggedized yet, significance the technology will exigency to come by tougher if it is to survive long-term in the field. And while ruggedized AR tackle does exist, they are priced at a premium and often provide limited capabilities when compared to more advanced, consumer-grade equipment.  Finally, field service organizations tend to be the slowest to adopt fresh technology due to costs and challenges associated with implementation and maintenance, so it could be a long time before something enjoy AR becomes an industry standard.

    Admittedly, AR is noiseless a travail in progress. Current AR headsets on the market are in a similar situation as early-stage cell phones – they travail great, but there are questions concerning processing power, battery life, and ruggedness of the devices themselves. However, the cost of the technology is finally at the point where the economics of implementing an AR solution pilot today could finally result in a differentiating, long-term investment.

    So, initiate by evaluating whether these challenges are facile enough for your organization to tackle. If they’re surmountable, evanesce ahead and initiate investing in AR. You’ll develop a reputation as an organization that innovates to back help conditions for its field techs as well as customers. If the stumbling blocks are too considerable at this time, travail to address them, then re-evaluate in a year. You may be surprised at how quickly you can scale resources to provide emerging technologies for the next generation of field technicians.


    [1] Sumair Dutta, A Sustainable field Service Workforce Successfully Navigating The Retirement exigency (The Service Council, 2017),

    [2] Sarah Nicastro, From The Editor: 4 Stumbling Blocks To AR ROI In field Service, field Technologies, August 21, 2018,

    About The Author

    John Ranalli is a multifaceted product manager, product evangelist and SaaS marketing enthusiast. John's sustain spans the complete sales and customer lifecycle, including requirements gathering, roadmap definition, product marketing, solution consulting, customer release readiness and post implementation support.

    At Oracle, John is liable for global go-to-market product positioning, sales enablement and customer marketing for Oracle field Service Cloud (OFSC), an enterprise-class field service solution that does commerce worldwide. Previously, as a Solutions Consultant at Oracle, John worked closely with their sales leaders and customers to build solutions to felicitous their unique business.

    John is most inspired when solving complicated technology challenges for enterprise technology vendors and customers and enjoys the ambiguity and chance that comes along with exploring fresh market segments and solution scoping. He is an expert in the highly complicated and nuanced field service management industry.

    Oracle Change Agents of | real questions and Pass4sure dumps

    Every corporation has a finance organization, but not every CFO has a change agent in his or her organization dedicated to transforming it. They celebrate these unsung soldiers of finance with their very own awards program: The Oracle Change Agents of Finance.

    BETTER TOGETHER AWARD— Park Hotels & Resorts—Darren Robb, Senior Vice President and Chief Accounting OfficerCRYSTAL BALL AWARD— Dropbox—Annie Ogata, Corporate FP&A LeadFAST FINANCE AWARD— Caesars Entertainment—Michael Mann, Vice President of TransformationSHARED SERVICES SUPERSTAR AWARD— Orange—Djamel Benallal, Head of Finance Group SolutionsFRUGAL FINANCE AWARD— WSFS Bank—Dominic C. Canuso, Executive Vice President and Chief pecuniary OfficerTOP TALENT AWARD— Beall’s, Inc.—Brian Crowley, Chief pecuniary OfficerMODERN nigh AWARD— National rural Utilities Cooperative Finance Corporation (NRUCFC)—Lori Culp, lieutenant ControllerROLL WITH IT AWARD— Hilton—Anand Naimpally, Senior Vice President, FinanceBILLION DOLLAR anecdote AWARD— Orange—Christophe Eouzan, Chief Accounting Officer

    These finance heroes were nominated and selected by the Oracle Cloud for Finance community. Explore the award winners and their stories below.

    For more information on the Oracle Change Agents of Finance program contact us at: CHANGE-AGENTS_US@ORACLE.COM


    Recognizes fruitful integration of Oracle ERP Cloud with another Oracle Cloud solution.

    Park Hotels & Resorts—Darren Robb, Senior Vice President and Chief Accounting Officer

    Park Hotels & Resorts—once the real estate investment division of Hilton—spun off in early 2017. To eradicate any dependence on its former parent, Park wanted to lumber operations to its own pecuniary system. It chose to implement Oracle ERP Cloud, Oracle Integration Cloud Service (ICS), Oracle Planning and Budgeting Cloud Service (PBCS), and Oracle pecuniary Consolidation and nigh Cloud Service (FCCCS).

    The Oracle applications provide a single-platform solution to store data in a format that is easily accessible for reporting and can handle complicated roll-ups and consolidations between its various hotels and REITs. Oracle ICS allows Park to pass data between Oracle ERP Cloud, Oracle PBCS, and Oracle FCCCS Cloud and automates the orchestration of their integration files, removing the exigency for manual journal entries and manual file loading. In conjunction with Oracle ERP Cloud, Oracle PBCS and Oracle FCCCS Cloud will accelerate the term nigh process, giving Park the ability to accurately project budgets and forecasts—capabilities that provide essential visibility for a fresh company.

    The integrated solution will lumber Park from manual to highly automated and standardized processes, maximize efficiency, and reduce risk, allowing Park and its employees to focus on growth. The robust reporting capabilities will allow for insightful decision-making, reduced risk, and enhanced internal controls. Efficiencies are projected in the following areas:

  • Multiple monthly payroll runs, Oracle ICS is configured to immediately upload into the common ledger, eliminating the risk of missing files or duplication
  • Automated file uploads with ICS will result in time efficiency gained by reducing the exigency for manual file movements
  • Together, Oracle PBCS and Oracle FCCCS allow Park to lumber away from a cumbersome, time-consuming spreadsheet budgeting and forecasting processes that can result in pecuniary errors
  • The system gives them the ability to create planning models
  • Time efficiencies will be gained by shortening the nigh process
  • Park Hotels & Resorts’ Chief Accounting Officer Darren Robb is the project sponsor and champion. With Robb’s vision for Park’s pecuniary operations, his ability to clearly and effectively communicate with stakeholders, his grace while managing the scope of this project, and his ability to collaborate with Oracle, vouchsafe Thornton, and the implementation team, this project has been kept on time and on track for successful results. After being section of a multinational brand enjoy Hilton, redefining a company as an independent entity takes leadership, dedication, and vision, utter of which Robb embodies.


    Recognizes pecuniary planning and analysis professionals who leverage analytics to test commerce model and strengthen commerce impact.

    Dropbox—Annie Ogata, Corporate FP&A Lead

    Originating as a startup in 2007, Dropbox counted more than 500 million subscribers in 2016, operating multiple offices in the United States and abroad. To accommodate this quick growth, Dropbox hired quickly to staff fresh evolution and champion functions. In the fast-moving technology industry, any implementation needed to be completed quickly, and functionality immediately usable. Implementing Oracle Enterprise Planning and Budgeting Cloud Workforce was the ideal solution to meet Dropbox’s most pressing needs. Dropbox too selected Oracle Financials Cloud for its fresh ERP tool, as the out-of-the-box integration between the two systems would back accelerate implementation. Dropbox successfully implemented Oracle Enterprise Planning and Budgeting Cloud in approximately three months. Huron Consulting Group was the implementation partner. In contrast to prior forecast cycles, where utter data was collected and manually aggregated in spreadsheets, taking approximately two weeks, aggregations of data now choose less than 10 seconds and can be race on claim from any location. Standardized reports are built dynamically, allowing reporting at any flush of hierarchy, across multiple dimensions. This improvement in efficiency amounts to a time savings of nearly one full day. Dropbox leveraged out-of-the-box workforce planning functionality, which allowed quick configuration to meet the go-live goal. The system was built to champion multicurrency planning and reporting for 30 FP&A users. Focusing on targeted, tangible, short-term goals kept the desist users engaged throughout the implementation.

    Not every CFO has a change agent in his or her organization dedicated to transforming finance for the twenty-first century. It takes a special breed of finance professional who is able to capitalize on the cloud to identify the prerogative digital KPIs driving value today; streamline and automate reporting for better, faster decision-making; and ally more effectively with the commerce to thrive during turbulent times. Annie Ogata, corporate FP&A lead, is that change agent at Dropbox.


    Recognizes a hasty and efficacious implementation of Oracle ERP Cloud or Oracle EPM Cloud solutions.

    Caesars Entertainment—Michael Mann, Vice President of Transformation

    With 47 casinos in five countries and US$8.4 billion in net revenues per year, Caesars Entertainment, the fourth largest gaming and entertainment company in the world, can’t afford to lumber slowly. When Caesars decided to implement Oracle Enterprise Performance Reporting Cloud Service (EPRCS) as section of a multipillar transformation to the cloud, which included Oracle ERP Cloud and Oracle HCM Cloud, Michael Mann, vice president of Transformation, wanted Oracle EPRCS up and running quickly. Not only was he involved for his properties and account equipoise sheet owners to be able to quickly access equipoise sheet information and reports, but Mann too wanted a hasty implementation to ensure his teams had engaged and fully adopted Oracle EPRCS before Oracle ERP Cloud went live. Within 10 weeks, Mann and his implementation team, along with vouchsafe Thornton, were able to scope the project, which consisted of six reporting packages, more than 100 doclets summarizing 47 properties, and more than 20 account equipoise sheet groups; train 100 users; and choose Oracle EPRCS live by their goal date.

    Understanding the impact a multipillar cloud transformation could maintain on such a big organization, Mann drove the rapid Oracle EPRCS implementation and championed vehement training and user adoption prior to the ERP transition. In an organization as big as Caesars Entertainment, consistency and standardization can be difficult. Demonstrating an unwavering commitment to standardizing the organization’s pecuniary results, the enhanced collaboration and decision-making capability that Oracle EPRCS could provide, and the exigency for rapid implementation adoption, Mann is a exact agent of change and a cloud evangelist within the Caesars organization.


    Recognizes a shared services organization using Oracle Cloud for Finance applications to develop digital capabilities to achieve best-in-class service delivery.

    Orange—Djamel Benallal, Head of Finance Group Solutions

    Orange, formerly France Télécom, is a French multinational telecommunications corporation offering both fixed and mobile services. It has 256 million customers worldwide and employs 95,000 people in France, and 59,000 elsewhere. Orange consolidated its pecuniary systems using Oracle ERP Cloud to free its corporate finance people to Do higher-level travail in champion of a companywide transformation initiative dubbed Essentials 2020. Orange Head of Finance Group Solutions, Djamel Benallal has been liable for driving the implementation of Oracle ERP Cloud across the company, creating a shared services function to champion its global finance operations. Orange has been live on Oracle ERP Cloud for financials and procure to pay processes since June of 2016, supporting more than 5,000 users in France, Belgium, and Poland. Thanks to the shared services environment and standardized processes, Orange will be able to quickly and cost-effectively add fresh countries to champion across Europe and Africa, including Spain, Romania and the Ivory Coast.

    This ERP Cloud implementation has become a showcase for Oracle customers looking to understand shared services best practices in the cloud. big companies across Europe visit Orange’s shared services centers to learn and emulate its best exercise approach. Benallal has been the change agent driving Orange’s success. Under his guidance, the French telecom leader has achieved the following benefits from its standardization and consolidation efforts in a shared services environment:

  • Streamlined finance and procurement operations, increased transparency, and reduced costs (IT infrastructure, hosting, in-house applications development, standard process implementation) with expected cost savings of 33 percent
  • Centralized core commerce operations, reduced customizations from over 500 to zero
  • Enabled greater productivity to back minimize impact of retiring employees (25 percent due to retirement plan)
  • Provided a user-friendly sustain for employees, with applications that deliver an embedded convivial network, self-service environment for digital natives

    Recognizes theatrical cost savings using Oracle ERP and EPM solutions.

    WSFS Bank—Dominic C. Canuso, Executive Vice President and Chief pecuniary Officer

    WSFS Bank (Wilmington Savings Fund Society), parent to the oldest and largest bank in Delaware, knows that to achieve rapid growth, you maintain to be cost-efficient. Having undergone significant growth through acquisition in the past five years, WSFS managed its businesses with a blend of disparate systems and various manual and spreadsheet-driven processes. But CFO Dominic C. Canuso knew that for WSFS to meet its growth goal—to double in size—it needed to resolve the timing, data quality, and integration issues that made accessing critical information for commerce decisions difficult. WSFS selected Oracle ERP Cloud and expects the US$12M ROI to approach from streamlining processes, optimizing resources, and the ability to invent better decisions from real-time, accurate data. Not only is WSFS optimizing process-driven cost savings from Oracle Cloud, but Canuso has too been heedful to withhold implementation costs to a minimum without sacrificing the success of the project. WSFS chose to choose a collaborative approach to implementation, reducing external resourcing costs by having a WSFS team working side by side with implementation ally vouchsafe Thornton. While keeping costs down, this approach too maximizes erudition transfer and ensures desist user adoption. For an organization to thrive amid rapid acquisition, it requires a forward-thinking leader who knows how to grow the bottom line. For Canuso, creating full visibility into financials, streamlining travail processes, and maximizing efficiency in the cloud is how WSFS will grow its bottom line and continue to expand.


    Recognizes an efficacious combination of Oracle ERP and HCM Cloud solutions.

    Beall’s, Inc.—Brian Crowley, Chief pecuniary Officer

    Brian Crowley is CFO at Beall’s, Inc., a national retail brand that was seeking to transform its finance, planning, and human capital commerce processes to drive greater compliance and efficiency, and develop a platform for continued growth. As a high-growth retail organization expanding stores across the country, integrating finance and HR is imperative to Bealls’ commerce success. Beall’s, Inc. is experiencing double-digit store expansion nationally, with thousands of job requisitions being added to champion this growth. The finance organization leverages Oracle EPM Cloud to model its national store expansion and workforce needs, and the HR organization uses Oracle Talent Management Cloud to attract, retain, and grow its workforce as well as find and spot store employees. The Beall’s, Inc. team is using Oracle EPM Cloud to forecast workforce expansion plans. They maintain too introduced an internal talent management framework as section of this project, further defining career paths for their employee base, as they search to grow and retain their most Important asset, their people.

    Crowley, Bealls’ CFO, was intimately involved with the Oracle ERP/EPM/HCM Cloud implementation project. In addition to his day job as CFO of Beall’s, Inc., Crowley was too the top commerce sponsor and executive sponsor for this project. He came into this Oracle Cloud project with a stalwart appreciation of what is required to invent the deployment successful, and managed utter facets of his organization in partnership with the DAZ Systems consulting team to successfully transform and modernize its entire commerce with Oracle Cloud. Crowley worked with the CHRO on the overarching organizational change management and adoption design for the Oracle Cloud solution. Crowley stands apart with this nomination, as a top-level executive who has a holistic appreciation for both the finance and HR functions at a multibillion dollar organization, who drove this program to achieve the synergistic benefits of the combined solution.


    Recognizes teams who maintain leveraged the Oracle Cloud for Finance solutions to diminish nigh times by a big percentage.

    National rural Utilities Cooperative Finance Corporation (NRUCFC)—Lori Culp, lieutenant Controller

    National rural Utilities Cooperative Finance Corporation (NRUCFC) lieutenant Controller Lori Culp led the Oracle ERP Cloud deployment, which started with a chart of accounts redesign that modernized its account segment structure to best champion the company’s growing and expanding business. NRUCFC’s deployment included the Oracle Cloud Financials suite, including expenses, as well as Oracle Procurement Cloud. As a result of this implementation, NRUCFC accelerated data entry and subledger processing via Oracle Cloud spreadsheet loader, and improved cross-department collaboration with OTBI. Oracle ERP Cloud modern best practices, the streamlined chart of accounts, and pecuniary governance process that Lori Culp spot in spot helped drive greater commerce insight across the finance organization and executive stakeholders, and delivered quantified value and cost savings to the business. By leveraging Oracle Cloud autochthonous capabilities, the company was able to optimize data inputs at a much more efficient rate (via the Oracle Cloud Financials suite and cloud integration framework), as well as drive significant improvements to the ledger nigh and consolidation process, with increased efficiencies, joint venture processing, exotic exchange calculations, and allocations/deductions. Such process improvements resulted in increased external reporting accuracy as well as a quantified reduction of almost 50 percent in the time to nigh the books (seven days prior; four days now with cloud). Culp worked with the DAZ implementation team on adopting Oracle modern best practices to drive process improvement and desist user adoption. Since taking multiple Oracle ERP Cloud solutions live, Culp continues to drive Oracle Cloud adoption and commerce benefit across NRUCFC. She is actively leveraging OTBI to provide the executive team with richer commerce insights, and realizing increased ROI based on the efficiencies derived from Oracle ERP Cloud.


    Recognizes significant increase in agility using the rolling forecast capability in the Oracle EPM Cloud best-in-class service delivery.

    Hilton—Anand Naimpally, Senior Vice President, Finance

    Anand Naimpally, Senior Vice President, Global Operations Finance at Hilton, is the executive sponsor for a project to completely re-engineer forecasting and budgeting for Hilton's more than 700 + properties. Previously, planners at the property flush were using a legacy, custom-built application that could not scale globally. Planning methods were not uniform across locations, so analyzing key drivers or other metrics was difficult and time-consuming. Naimpally's team decided to implement Oracle Planning and Budgeting Cloud to addresses these issues. The project enhanced Hilton's operational planning, improving the sustain for more than 2,400 users globally. Hilton is now able to more accurately determine the current situation of its operations-globally, regionally and at the property level-and create accurate forecasts in a timely manner. SC&H Group was the implementation partner.


    Recognizes industry pioneers who consume Oracle ERP and/or EPM Cloud to deliver monumental savings using techniques such as process standardization and simplification.

    Orange —Christophe Eouzan, Chief Accounting Officer

    Orange, formerly France Télécom, is a French multinational telecommunications corporation offering both fixed and mobile services. It has 256 million customers worldwide and employs 95,000 people in France, and 59,000 elsewhere. Orange consolidated its pecuniary systems using Oracle ERP Cloud to free its corporate finance people to Do higher-level travail in champion of a companywide transformation initiative dubbed Essentials 2020. Orange Chief Accounting Officer Christophe Eouzan has been liable for driving the implementation of Oracle ERP Cloud across the company. Under his guidance, Orange is on track to rescue a billion dollars in cost savings, thanks to the following benefits:

  • Streamlined finance and procurement operations, increased transparency, and reduced costs (IT infrastructure, hosting, in-house applications development, standard process implementation) with expected cost savings of 33 percent
  • Centralized core commerce operations, and reduced customizations from more than 500 to zero
  • Enabled greater productivity to back minimize impact of retiring employees
  • Provided a user-friendly sustain for employees, with applications that deliver an embedded convivial network, self-service environment for digital natives
  • Oracle Procurement Cloud is being used by roughly 5,000 employees at Orange who invent purchase requisitions, 500 accounting personnel, and 300 purchasing managers. While that’s only a tiny portion of the Orange employee base, those people are the pecuniary backbone of the organization. And as transformation of the backbone goes, so goes the company’s overall transformation and modernization.

    Global Service Analytics Market Will achieve USD 1202 Million By 2024: Zion Market Research | real questions and Pass4sure dumps

    December 19, 2018 07:13 ET | Source: Zion Market Research

    New York, NY, Dec. 19, 2018 (GLOBE NEWSWIRE) -- Zion Market Research has published a fresh report titled “Service Analytics Market By commerce Application (Customer Service Analytics, field Service Analytics, and IT Service Analytics), By Component (Solution and Services), By Deployment Mode (On-Premises and Cloud), and By vertical (Banking, pecuniary Services, and Insurance (BFSI), Energy and Utility, Government, Healthcare and Life Sciences, Retail and Wholesale, Manufacturing, Media and Entertainment, Transportation and Logistics, Travel and Hospitality, and Others): Global Industry Perspective, Comprehensive Analysis, And Forecast, 2017 – 2024”. According to the report, the global service analytics market was valued USD 438 million in 2017 and is expected to achieve around USD 1,202 million by 2024, at a CAGR approximately 13.70% from 2018 to 2024.

    Service analytics is known for creating smarter managers, productive agents, and importantly delighted customers. With service analytics solutions, it is easier to drill into customer’s profile, update case history, and directly collaborate with the team from the service cloud console.

    Browse through 103 Tables & 41 Figures spread over 210 Pages and in-depth TOC on “Global Service Analytics Market: By Type, Size, Share, Technology, Trends, Applications, Analysis and Forecast, 2017 – 2024”.

    Request Free Sample Report of Global Service Analytics Market Report @

    The global service analytics market is likely to gain momentum in the future, as many commerce sectors are seeking to help their businesses by stirring from on-premises to cloud-based services. Changing the landscape of commerce intelligence and gigantic data and the increase in convivial media awareness among consumers is anticipated to further drive the service analytics market. However, the lack of a skilled workforce, data security, and privacy concerns might trammel the service analytics market globally.

    The global service analytics market is divided based on commerce application, component, deployment mode, and vertical. The commerce application is classified into customer service analytics, field service analytics, and IT service analytics. By component, this market is bifurcated into solution and services. The solution segment is estimated to lead the market and the services segment is projected to grow at a faster rate over the forecast time period. The vertical segment includes banking, pecuniary services, and insurance (BFSI), energy and utility, government, healthcare, and life sciences, retail and wholesale, manufacturing, media and entertainment, transportation and logistics, travel and hospitality, and others. The retail and wholesale industry is anticipated to hold a substantial in the future. Companies operating in the retail and wholesale industry depend on historical data to study customer buying behavior, which helps in better understanding the customers’ requirements. The service data generated helps in preventing future breakdowns. Moreover, the deployment of service analytics over the cloud helps in minimizing costs, providing scalability, improving agility, and overcoming challenges.

    Download Free Report PDF Brochure:

    The North American service analytics market is anticipated to grow due to the rising adoption of cloud solutions by the organizations to help information governance over the estimated timeframe. The presence of prominent market players in the region helps in the creation and implementation of fresh technologies. The implementation is driven by the exigency to track data patterns, thereby scrutinizing the commerce performance. The U.S. is a major shareholder in the region, owing to the presence of eminent players, such as Oracle, Salesforce, ServiceNow, Tableau, and Microsoft, which proffer service analytics software and services.

    Europe is projected to hold a considerable share in the global service analytics market, owing to the rising adoption of service analytics solutions in the retail and wholesale industry. The growth of service analytics market is too estimated to be driven by the escalating claim for Social, Mobile, Analytics and Cloud Technologies (SMACT) in the retail sector. Moreover, huge investments, rising adoption of cloud services, and growing entrepreneurship spirit are expected to positively influence the service analytics market in the upcoming years.

    Browse the full "Service Analytics Market By commerce Application (Customer Service Analytics, field Service Analytics, and IT Service Analytics), By Component (Solution and Services), By Deployment Mode (On-Premises and Cloud), and By vertical (Banking, pecuniary Services, and Insurance (BFSI), Energy and Utility, Government, Healthcare and Life Sciences, Retail and Wholesale, Manufacturing, Media and Entertainment, Transportation and Logistics, Travel and Hospitality, and Others): Global Industry Perspective, Comprehensive Analysis, And Forecast, 2017 – 2024" Report At

    The Asia Pacific is estimated to be the fastest growing region due to its frequent investments in the research and evolution activities. The growing IT landscape, technological advancement in analytics, cloud, and commerce intelligence, and an increasing population are likely to further boost the service analytics market in the region. Moreover, the developing countries, such as India and China, are adopting service analytics solutions at a big scale owing to the rising claim for cost-effective data management software and services.

    The Middle Eastern and African region is expected to contribute substantially toward the service analytics market over the estimated time period. commerce intelligence, gigantic data, and analytics are increasingly being employed to develop smarter commerce model frameworks. gigantic data is used by regional organizations to dissect customer buying deportment and to invent informed commerce decisions. Moreover, the region is too witnessing rapid growth in IoT, which is used by various commerce sectors, such as healthcare, and energy and utility. Currently, there are numerous organizations in the region deploying IoT to provide cutting-edge solutions, which, in turn, is anticipated to accelerate the service analytics market expansion in the region.

    Inquire more about this report before purchase @

    Prominent players of the global service analytics market comprehend Agile CRM, Aureus Analytics, BlueFletch, Centina Systems, ClickSoftware Technologies, Datahero, Inc., field Squared, Helpshift, iCharts, Microsoft Corporation, Microstrategy Incorporated, Mobi, Numerify, Inc., Oracle, Paskon, Inc.,, Inc., SAP SE, SAS Institute, Servicenow, Inc., Sisense, and Tableau Software, among others.

    Request customized copy of report @

    This report segments the global service analytics market into:

    Global Service Analytics Market: By commerce Application

  • Customer Service Analytics
  • Field Service Analytics
  • IT Service Analytics
  • Global Service Analytics Market: By Component

  • Solution
  • Services
  • Consulting Services
  • Managed Services
  • Support and Maintenance Services
  • Global Service Analytics Market: By Deployment Mode

    Global Service Analytics Market: By Vertical

  • Banking, pecuniary Services, and Insurance (BFSI)
  • Energy and Utility
  • Government
  • Healthcare and Life Sciences
  • Retail and Wholesale
  • Manufacturing
  • Media and Entertainment
  • Transportation and Logistics
  • Travel and Hospitality
  • Others
  • Global Service Analytics Market: By Region

  • North America
  • Europe
  • Asia Pacific
  • Latin America
  • The Middle East and Africa
  • Related Reports:

    About Us:

    Zion Market Research is an obligated company. They create futuristic, cutting-edge, informative reports ranging from industry reports, company reports to country reports. They provide their clients not only with market statistics unveiled by avowed private publishers and public organizations but too with vogue and newest industry reports along with pre-eminent and niche company profiles. Their database of market research reports comprises a wide variety of reports from cardinal industries. Their database is been updated constantly in order to fulfill their clients with prompt and direct online access to their database. Keeping in sarcasm the client’s needs, they maintain included expert insights on global industries, products, and market trends in this database. eventual but not the least, they invent it their duty to ensure the success of clients connected to us—after all—if you Do well, a exiguous of the light shines on us.

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    References :

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