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In summary, Oracle Fusion Procurement attempts to differentiate itself in the supply-to-pay market no longer by using coming out on accurate in each guidelines evaluation with competitors, however by introducing a discrete design and communications philosophy specializing in how clients – both within procurement and greater widely within the company – may quiet engage with an application. From tying in communications fancy quick messaging and telephony for interior collaborators and suppliers to rebuilding respectable edition of Excel-like ability, Oracle Fusion Procurement goals to become more than only a buying device. quite, it basically begs itself for exercise as a actual workspace for every tiny thing buying and supplier related.
Oracle Fusion Procurement quiet has some passage to fade to subsist aggressive with the broader suite carriers on absolutely the potential degree. And it moreover has huge product holes, including a scarcity of features procurement/VMS faculty and determination guide/optimization for sourcing. however over time, as Oracle Fusion Procurement rolls out additional facets and capabilities, they anticipate it's going to functionally cling its own throughout the broader supply-to-pay market. in the meantime, Oracle’s Fusion software’s co-existence approach – nearly positioning and enabling Oracle Fusion Procurement to sit alongside Oracle E-business Suite and Oracle PeopleSoft enterprise applications and again-ends with the faculty to selectively supersede add-ons and modules – looks fancy a smart advertising and go-to-market strategy to enhance the appeal of a collection of built-in modules that carry out not yet contain the equivalent depth in positive areas in comparison with other Oracle procurement items.
From an integration standpoint, Oracle has considered and expects the gamut of a capacious scope of scenarios, from minimal lower back-conclusion methods integration to enormous. At one extreme, some purchasers are enabling lively compliance via tying compress management phrases and pricing across techniques to prices introduced in Oracle Fusion Procurement (and different Oracle procurement toolsets). Others are focused more on taking expertise of endemic capabilities inside Oracle Fusion Procurement itself, including driving informed end-user self carrier across purchasing adventure through embedded analytics in a vogue that isn't too dissimilar to what Coupa has tried to build it effortless from frontline clients to build the reform decisions.
In conclusion, they believe these groups most usurp to Oracle Fusion Procurement at this stage of development are more likely to:
We embolden every bit of Oracle consumers to rob a glance at Fusion Procurement to abide in mind if the latest footprint and depth is ample. youngsters, those it can abide in mind that this is no longer a “re-make” of Oracle E-enterprise Suite or Oracle PeopleSoft. Oracle Fusion Procurement is some thing new wholly, taking a behold at design philosophy, usability, workbench and records administration. Oracle quiet has a protracted passage to head in answering any questions – with its own outfit – concentrated on the connectivity that exists between buyers and suppliers (e.g., network search, organization enablement, and so forth.). but with Oracle Fusion Procurement, Oracle has certainly anchored itself with a fine nifty groundwork from which to build a new technology of procurement, and broader enterprise, purposes. The race can subsist to behold how lengthy it takes for modular depth to enmesh up with the broader imaginative and prescient.
Oracle will unveil a capacious chunk of Fusion Middleware 11g, the foundation for its next-generation Fusion applications, during an event in Washington, D.C., on Wednesday.
The vendor is delivering updates to four components of the sprawling middleware portfolio: Oracle SOA Suite, its framework for provider-oriented architecture, the WebCenter portal and collaboration suite; Oracle identity management; and WebLogic Suite, which comprises the software server received via Oracle's acquisition of BEA systems.
different middleware items, similar to for content material management, will build their 11g debuts later this year, in line with Hasan Rizvi, senior vice chairman of Fusion Middleware products. in the meantime, JDeveloper 11g, Oracle's programming toolkit, turned into released remaining 12 months.
In announcing the latest 11g products, Oracle is sticking to its long-time middleware marketing message, which stresses the cost of an integrated suite but moreover the value of open standards and the capacity to toil well in heterogeneous environments.
basic, the releases had been years within the making. Some 13 million hours of computerized trying out and 7,350 "adult years" of building contain long gone into the method, in accordance with Oracle.
more than anything else, integration seems to subsist the strongest theme of Oracle's announcement. Middleware members of the family now contain built-in customization, metadata administration and protection, and toil has been completed to help connections with Oracle's own functions, Rizvi spoke of.
in addition, the items Oracle obtained from BEA contain now been "absolutely" integrated, in keeping with Oracle.
even though it has labored to build the technique easy, Oracle is not going to rush 10g middleware shoppers to improve, based on Rizvi. ""or not it's definitely the consumer's name," he spoke of. "[But] they trust, for numerous motives, that the 11g products are competent for leading time these days."
The upgrade is coated beneath present valued clientele' upkeep plans, import no new licensing should subsist required for these clients, he talked about.
however, Wednesday's 11g launch wave is reasonably gigantic when it comes to scope, integration and feature improvements, so existing consumers may quiet pay consideration, in accordance with Forrester research analyst John Rymer.
"it subsist not simply an upgrade," Rymer referred to. There are "very tremendous adjustments and development in productivity."
Oracle is attempting to Tell the industry its middleware is on par with IBM's, in accordance with Rymer. "I account of this as Oracle stepping out from IBM's shadow in middleware."
The changes in 11g are key, he wired. for example, many Oracle users who were once BEA consumers and are used to the usage of the Eclipse application construction platform contain a tricky altenative ahead, on account that middleware 11g is tightly integrated with Oracle's JDeveloper.
"[Customers] need to behold at JDeveloper and say, 'are the potential productivity profitable properties charge the sacrifices i'm going to make,'" Rymer mentioned.
11g middleware additionally underpins Fusion functions, Oracle's subsequent-technology suite of commerce software that is hypothetical to coalesce the ultimate aspects of its quite a lot of product lines.
whereas Fusion purposes' unlock date has been a relocating goal for years, enterprise officers of late contain indicated they can subsist frequently accessible in 2010.
"if you're interested in Fusion Apps, here's your world," Rymer noted. "[JDeveloper] is the manner you will customize them."
Oracle is anticipated to focus on the 11g releases in stronger aspect during a train of keynotes and shows Wednesday.To feel upon this article and other PCWorld content, contend with their fb web page or their Twitter feed.
SAN FRANCISCO, CA--(Marketwire -10/03/eleven)- ORACLE OPENWORLD -- Oracle (NASDAQ: ORCL - information)
business and Horizontal Accelerators accelerate the value of Oracle enterprise fashion administration Suite 11g
About Oracle OpenWorldOracle OpenWorld San Francisco, the assistance technology event committed to assisting corporations optimize existing systems and contain in mind upcoming expertise breakthroughs, draws more than forty five,000 attendees from 117 countries. Oracle OpenWorld 2011 presents greater than 2000 tutorial periods, four hundred product demos, exhibitions from 475 partners showcasing functions, middleware, database, server and storage techniques, industries, administration and infrastructure -- every bit of engineered for innovation. Oracle OpenWorld 2011 is being held October 2-6 at the Moscone headquarters in San Francisco. For extra assistance gladden contend with www.oracle.com/openworld. Watch Oracle OpenWorld live on YouTube for keynotes, classes and more at www.youtube.com/oracle.
About OracleOracle (NASDAQ: ORCL - information) is the world's most finished, open, and built-in company utility and hardware techniques company. For greater suggestions about Oracle, gladden search recommendation from their web website at http://www.oracle.com.
Oracle and Java are registered emblems of Oracle and/or its affiliates. different names may well subsist logos of their respective homeowners.
here is hypothetical to define their conventional product course. it is intended for recommendation purposes handiest, and may not subsist incorporated into any contract. It is not a dedication to bring any fabric, code, or performance, and should now not subsist relied upon in making procuring choices. The development, liberate, and timing of any features or functionality described for Oracle's products continues to subsist on the sole discretion of Oracle.
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What Oracle's next-gen technology has to carry out with icebergs and the Volkswagen Beetle...
Sounds fancy another industry buzzword to me...You could remark that but Fusion is Oracle's cognomen for its next-generation commerce applications and the middleware to stitch it every bit of together. It's a key fraction of the company's strategy.
Tell me more.About six years ago, Oracle decided it wanted to develop a next generation of commerce apps incorporating the best elements of emerging technology and those it had acquired.
Oracle moreover wanted to build a middleware platform from scratch to champion these new applications and build them as attractive and useful as possible to customers.
Not sure I quite derive it...OK, well let's start with the middleware.
Oracle has acquired lots of different technology companies over the years, such as Hyperion, JD Edwards, PeopleSoft and Siebel.
The arrival of these technologies, which contain been developed separately by different companies, meant Oracle had a huge scope of technology that was fragmented in terms of how it worked separately and collectively.
Fusion middleware - or applications infrastructure foundation - was intended to bring together these different technologies to create a unified technology portfolio that can easily subsist integrated, provide the latest functionality and subsist cost efficient for businesses to implement and run.
So how does that toil exactly?Oracle EMEA SVP for middleware Andrew Sutherland explained to silicon.com how the Fusion concept was born using the analogy of icebergs.
At the beginning of the Fusion programme, Sutherland said the Oracle technology resembled a train of disconnected icebergs. Users only saw the front finish of the technology they used while the code supporting this user undergo was hidden.
"What they discovered was that as they looked at their customers' organisations, they weren't running their applications as a single stack. They were running multiple icebergs. What they weren't seeing was that eight-ninths of the costs were sitting below the waterline," Sutherland said.
These below-the-waterline costs were the technology supporting the applications such as...
...ID management, commerce intelligence, application processes and the underlying code for integrating them with other systems.
The problem was that the various Oracle technologies had different back-end software supporting them, making them hard to exercise together.
Sutherland continued the analogy: "So they thought, why don't they create a single iceberg? The mother of every bit of icebergs. So you'd contain [the back-end technology] once, you'd contain commerce intelligence here once, you'd contain a portal, you'd contain sign-on, you would contain your process engine every bit of in there at one time."
Right, got it now. So Tell me about the Fusion applications.The Fusion applications are essentially new applications that Oracle has been building over the past few years optimised to rob edge of the middleware.
The applications every bit of exercise the same back-end technology, which forms the middleware stack, and so can easily subsist integrated with each other and plugged into the middleware when businesses want to add them.
The first generation of Fusion Applications comprise CRM, financials, government risk and compliance, human-capital management, procurement, project portfolio management and supply-chain management.
The diagram is that there will eventually subsist Fusion applications equivalent to most existing technology in the Oracle portfolio.
So how can businesses capitalize from every bit of this next-gen technology?By having a middleware platform that can champion every bit of Oracle applications, businesses should subsist able to reduce their costs when implementing and integrating technology.
When they add new applications onto the platform they know that the underlying technology within the middleware will subsist certified. That certification means they won't contain to check every piece of software individually.
Any upgrades to the middleware moreover only need to subsist done once because the applications running will subsist able to access the upgrades due to the passage they're integrated into the Fusion platform using service-oriented architecture (SOA).
The applications themselves will moreover provide benefits as they will subsist better integrated with each other and will subsist able to build exercise of additional functionality embedded in the middleware.
When applications are being set up, IT departments can exercise the middleware to add elements, such as commerce intelligence, collaboration and security, which aren't already fraction of the applications themselves.
Essentially, the functionality of the middleware can subsist accessed and added to applications without businesses having to invest in these elements separately for every application.
Sounds a bit fancy Oracle is trying to lock in customers, though...I can notice why you might assume that but since Fusion is built using open standards, businesses can in theory integrate their Oracle technology with...
...systems from other vendors, such as SAP.
So as well as gaining the benefits outlined for Oracle technology, they can potentially realise these benefits for other systems.
"One of the key drivers for Oracle as a company is to build their applications stack with as many standards as possible," Oracle group VP of application strategy Chris Leone said at a recent Oracle event in London.
The fact that Fusion middleware is a single platform moreover makes it more suitable for cloud computing, according to Oracle.
Once the middleware is deployed - whether in a private cloud, public cloud, hosted services or hybrid - the applications can subsist built on top of it rather than each one having to subsist moved to the cloud as part entities.
"From the ground up, they designed this to subsist cloud-ready," Leone said.
So is Oracle expecting people to ditch the other technology and slither onto these new technologies?Not at every bit of - at least not in the short term.
The company announced lifetime champion for existing applications in 2005 and the Applications Unlimited programme in 2006, which is essentially a covenant to continue developing existing technology such as e-Business Suite, PeopleSoft and Siebel so customers can continue to capitalize from them.
However, as these existing applications are developed, they will build greater exercise of the technology in the middleware stack, making them better suited to race on the platform.
Oracle will continue to develop these applications in parallel with the Fusion applications but, as time passes, it will become much easier for businesses to slither over to Fusion because the existing technology and the Fusion applications will share much of the back-end technology.
Because these applications are affecting closer to Fusion, they're certified to race with the Fusion platform so the existing deployments of non-Fusion technology can build exercise of the Fusion middleware.
Oracle's Sutherland uses the analogy of the Volkswagen Beetle and Golf: "You can remark the Golf is using a totally new technology chassis, a new approach but we'll champion the Beetle going as long as you fancy and we'll try and exercise as many ideas from the Golf technology in the Beetle as they possibly can. So you'll find the brakes contain got better, the engine's more efficient but ultimately the Beetle is on a different chassis, ultimately it's a different design."
It's likely that as long as there's...
...demand for the existing technology, Oracle will continue to develop and champion it.
So how is every bit of of this progressing?Well, the middleware is essentially in Place in the configuration of the 11g middleware stack – which incorporates the 11g database software - which was introduced almost two years ago.
The middleware includes the underlying commerce intelligence and ID management processes and SOA.
According to Oracle, there are about 100,000 customers making exercise of the middleware in some configuration to integrate their existing Oracle and non-Oracle technology.
"We've been building the chassis for quite some time. Now we're building their own coachwork for it - in fact, it's the coachwork that the chassis is built for," Oracle's Andrew Sutherland told silicon.com.
The Fusion applications are another story, though.
At Oracle OpenWorld, CEO Larry Ellison announced the applications would subsist generally available in the first quarter of 2011.
But even though it is now the third quarter of 2011 and about 40 early-adopter customers are already using the technology, Oracle is remaining tight-lipped about when the applications will subsist available more widely.
Why's it taking so long? Six years is a long time in the tech industry...The development of these applications is a capacious assignment for Oracle but with the middleware constituent of Fusion already in place, the company is clearly making sure the tech is up to scratch before unleashing it to every bit of and sundry.
"There is no timescale. They want to subsist absolutely sure when they fade to market that the products contain gone through a rigorous product assurance," Oracle's UK VP for applications impress Wilkinson told silicon.com.
It's a significant change for Oracle and its customers, so the company won't subsist pushed into releasing the technology if it doesn't contain to.
"We're not in any rush to release this. They don't contain aggressive targets to rip and supersede Applications Unlimited," Wilkinson added.
Well, I hope it's worth the wait after every bit of that exertion or there could subsist a lot of conFusion for customers. Geddit?Very droll. I'm sure Oracle is thinking the same thing, though.
The editors of CRM magazine would fancy to extend their deepest appreciation to those who took part, in degrees great and small, in evaluating this year's CRM Market Awards. This issue, and the Market Awards themselves, would not contain been possible without the contributions of these judges, assessors, commenters, and raters. Thank you to: Raj Agnihotri, lieutenant professor of marketing and director of research, Schey Sales headquarters at Ohio University; Leslie Ament, vice president, customer intelligence research and client advisory service, Hypatia Research Group; William Band, vice president and principal analyst, Forrester Research; Jeff Cotrupe, global program director, ACEM and OSSCS, Stratecast | Frost & Sullivan; Jim Dickie, managing partner, CSO Insights; Michael Fauscette, group vice president, software commerce solutions, IDC; Paul Greenberg, president, The 56 Group; Jim Harris, consultant, Obsessive-Compulsive Data Quality; Andy Hayler, president and CEO, The Information Difference; Jeff Kaplan, founder and managing director, ThinkStrategies; Steve King, partner, Emergent Research; Brent Leary, cofounder and partner, CRM Essentials; Laurie McCabe, partner, SMB Group; John Ragsdale, vice president, technology research, Technology Services Industry Association; Martin Schneider, CRM analyst, 451 Research; impress Smith, CEO and chief research officer, Ventana Research; Suresh Vital, vice president, exercise leader, Forrester Research; Ray Wang, CEO and principal analyst, Constellation Research.
The CRM market continues to prove its worth with some impressive growth. According to one analyst firm's CEO survey, CRM is the most necessary district of investment to help commerce over the next five years. Fueling this growth are investments in software-as-a-service, social, mobile, analytics, and even gamification applications. Find out which vendors are ramping up these offerings and best responding to industry needs in this year's Market Leader awards.
Enterprise Suite CRM
The MarketThis year, CEOs rated CRM as the most necessary district of investment to help their commerce over the next five years, according to Gartner's 2012 CEO Survey. Global CRM software revenue totaled $12 billion in 2011, a 13.5 percent increase from 2010. Software-as-a-service (SaaS) deployments continued their growth trend, accounting for 32 percent of the CRM software market in 2011.
CRM vendors are increasingly tasked with tying workflows, analytics, mobile, and social components into an experience-driven solution that addresses the entire customer journey, according to Gartner.
Microsoft earned a solid score of 4.0 in cost for its pricing strategy. There has been a changing of the guard for Dynamics CRM this year, with Microsoft naming Dennis Michalis as general manager of Microsoft Dynamics CRM, a slither analysts approved. The hiring of a new corporate vice president for Dynamics this spring was equally well-received. "With the arrival of Bob Stutz, competitors can anticipate a shift to the enterprise," comments Ray Wang, principal analyst and CEO of Constellation Research. While Wang applauds Microsoft's offering altenative in deployments, Paul Greenberg, president of The 56 Group, notes that Microsoft's social and analytics components need to subsist strengthened.
NetSuite's scores were consistent with category averages across the board. fancy some others on the leaderboard, NetSuite is paying heedful attention to cloud commerce. This year, NetSuite unveiled its commerce-as-a-service solution, SuiteCommerce, allowing enterprises to manage commerce and customer interactions through a cloud platform on NetSuite's ERP/CRM commerce management application. John Ragsdale, vice president of technology research for the Technology Services Industry Association, calls NetSuite's integrated professional services automation and CRM a "major plus for an OnDemand solution."
Oracle made their leaderboard again, with friendly reason. Of every bit of the enterprise CRM vendors evaluated, Greenberg says Oracle "might contain the most complete functionality." Other analysts agreed, giving Oracle a 4.2, the top score for functionality. Brent Leary, confederate at CRM Essentials, notes Oracle's "acquisition spree" over the terminal 18 months, picking up RightNow Technologies, Taleo, Endeca, Inquira, Market2Lead, Collective Intellect, and Vitrue, "which has allowed it to [add] top-notch functionality to its traditional CRM offerings." Leary mentions Oracle's developing a "broad focus on customer experience—and dividing that focus into B2B and B2C workflows, processes, and solutions."
An energetic player in this spring's string of big-name acquisitions, SAP again makes its presence known in the enterprise suite CRM category. Acquiring cloud-based commerce commerce company Ariba for $4.3 billion reinforces the fact that "people are getting into end-to-end commerce," Wang says. Cloud-based enterprise network and procurement is a $5 billion market, and SAP wanted a piece of it. Martin Schneider, CRM analyst at 451 Research, says SAP is essentially "rebuilding what it's doing" in terms of mobility and analytics. "[SAP is] entrenched in so many capacious businesses on the back finish side with the financials that they can rob the time [and] carry out it right. I assume SAP is going to Come back in CRM in a capacious way," Schneider says. SAP's score of 3.9 for company direction was solid, but not without a nod to the movement that awaits.
Salesforce.com, their enterprise victor, showed off a prime score of 4.5 for company direction. The company continued to wow judges this year, especially with its $50 million acquisition of SaaS solution Assistly (now Desk.com) terminal fall. "While it brings social service functionality that can subsist used in the service cloud, it moreover is a service rooted in serving tiny businesses," Leary says of Salesforce.com's multimarket reign. Oracle's pursuit of marketing automation (in its snapping up of Vitrue this May) was soon followed by Salesforce.com's acquisition of social marketing solution suite Buddy Media. "Salesforce.com continues to build a lot of moves," Schneider maintains.
One to Watch
KANA came in as their One to Watch, and while the company didn't build it to the leaderboard this year, Leslie Ament, senior analyst and vice president of Hypatia Research Group, says she is "favorably impressed" by the company's spring launch of the Service undergo Management platform, which is targeted for the enterprise. "Ease of exercise is provided via a single sign-on with one interface for agents, so that CRM data is available to them for history and determination champion without having to access multiple screens," Ament says.
Midmarket Suite CRM
Last year's blurring of the lines between midmarket and enterprise CRM offerings has not cleared much. The likely trailblazers in the midmarket are those vendors that account for the surge in cloud, social, and mobile computing.
Expect to notice SaaS growth continue, as Gartner predicts revenues in the United States will total $9.1 billion in 2012, up from $7.8 billion terminal year. That uptick carried out across the globe, with Asia-Pacific, Japan, and Latin America's growing adoption of CRM or ERP deployments.
Microsoft's release of Dynamics CRM 2011 continued to shiver out with a Q2 2012 update, which included endemic champion for mobile devices and planned upgrades in social customer care. "Microsoft showed some very fascinating visions at [Convergence 2012] and they're kindhearted of percolating," says Martin Schneider, CRM analyst for 451 Research. But he added that "it's fascinating what [Microsoft] can carry out with every bit of of its components to really create an experience-driven CRM." Laurie McCabe, a confederate with SMB Group, says Microsoft "has hung in there [against competitor Salesforce.com] and that tenacity seems to subsist paying off. It's coming on strong." But the general word among analysts was that this vendor needs to juice up its analytics.
NetSuite took a solid 3.9 for company direction, a slight douse from its 4.1 terminal year, but analysts seemed pleased with this vendor's overall performance. Steve King, confederate at Emergent Research, calls NetSuite "a noteworthy midmarket choice." While Paul Greenberg, president of The 56 Group, notes that "social components in the CRM component of its suite" are lacking, he did point out NetSuite's inherent nature as an ERP company.
NetSuite continued to pad its midmarket and enterprise confederate network this year, introducing the cloud-based SuiteCommerce platform as a passage for companies to manage customers across numerous feel points. "In terms of the bigger picture…it should subsist the passage people assume [about CRM]," McCabe says.
Oracle scored stalwart in functionality, nabbing a 4.1, a drop from terminal year's 4.4. A 3.7 in company direction—among the lowest on their leaderboard—justifies analysts' "wait and see" sentiment, especially with Oracle's recent acquisitions. terminal year, analysts had questions about how Oracle Fusion CRM was shaking out, and at press time, Oracle had just paired its customer undergo suite, RightNow CX Cloud, with Fusion CRM—bolstering the multichannel view of the customer.
SugarCRM held its competitive pricing edge, earning a score of 4.1 for cost. John Ragsdale, vice president of technology research for the Technology Services Industry Association, calls Sugar "a solution that continues to expand," with customer satisfaction that appears to subsist "climbing." Analysts were sweet on this vendor for replacing IBM's Siebel Systems implementation with SugarCRM, which indicates to King that it's "moving beyond tiny businesses."
Salesforce.com continued its winning streak, pulling the rug out from under its competitors for reputation for company direction with a score of 4.4. Salesforce.com's acquisition of Buddy Media further proved that the company planned to pad its social-media marketing capabilities. King calls Salesforce.com a "consistently stalwart vendor of midmarket CRM," and his extol was echoed by a declaration from McCabe that "Salesforce.com is quiet the leader."
Salesforce.com was irritated on Oracle's heels for depth of functionality, earning a solid 4.0 for its bells and whistles. The vendor remains a CRM provider of altenative for enterprise, midmarket, and SMB users, Schneider says, who adds that Salesforce.com's "ability to…ramp up to $750 million in revenue before quickly attacking the enterprise…proves it runs the gamut really well."
One to Watch
Being snapped up by Oracle terminal year for $1.5 billion did not injure RightNow Technologies' position as a energy player, as it scored a 4.0 in customer satisfaction and retained its title as One to Watch. "This vendor has a significant offering with a friendly reputation for customer satisfaction, depth of functionality, and company direction," says Leslie Ament, senior analyst and vice president of Hypatia Research Group. "After being acquired by Oracle, along with ATG, Endeca, and other front-office vendors, it will subsist fascinating to notice if RightNow will subsist able to maintain the smooth of customer satisfaction built up over many years."
Small-Business Suite CRM
When it comes to tiny and midsized businesses (SMBs), cash is king. Affordability and pricing often rob precedence over intricacies in functionality, and this year's small-business suite CRM leaders are no exception.
Smaller sales and marketing teams exact a no-nonsense approach, and software-as-a-service solutions that zero in on an SMB's lines of commerce and build out an all-in-one product will subsist most competitively positioned.
Forty-one percent of SMBs report having a CRM system in Place this year, according to Forrester Research. Another 25 percent diagram to deploy a CRM system this year or beyond, indicating the tiny and midsized environment is ripe for growth.
Microsoft made it on to their leaderboard for the second year in a row, following a four-year lapse. Steve King, confederate at Emergent Research, says Microsoft has "great third-party support," and Martin Schneider, a CRM analyst at 451 Research, spoke of its many "interesting components, fancy the mobile platform." Still, in functionality, it settled in at 3.5. "I assume they contain a really great, noteworthy midmarket product, but I'm…skeptical that they are scaling it down enough for the honest tiny business," Laurie McCabe, a confederate with SMB Group, asserts.
NetSuite inched up from its position as One to Watch terminal year to Place on their leaderboard. While King praises the suite's "excellent functionality," he remarks that this is generally a solution geared toward larger tiny businesses. While McCabe touts NetSuite's overall big-picture strategy, with impressive efforts in multichannel and e-commerce—namely, the introduction of the SuiteCommerce platform integrating ERP and CRM capabilities—she does point out that "you don't actually notice too many tiny businesses buying NetSuite CRM." This may define why the vendor's company direction dipped slightly from terminal year, dropping from 3.9 to 3.7.
Our winner in this category for five years straight, Salesforce.com did not renounce its crown without a fight. It took top spot in company direction with a 4.2, and tiny wonder. It continues to subsist seen as a top innovator among industry experts. "Some of Salesforce.com's acquisitions…[are not] necessarily pulled together and tidy yet, but it's really the innovator," McCabe notes. But despite the all-around "excellence" in offerings King speaks of, Salesforce.com's small-business pulse appears less clear. Some [small businesses] really fancy it, says McCabe, "but there are others that find it getting a tiny too convoluted."
SugarCRM carved out a niche again on the small-business suite CRM leaderboard, with a score of 4.0 in the cost category. King calls Sugar "a leader in open-source CRM, [offering a] solid product at a friendly price." While it may appear Sugar has its eyes on the enterprise after integrating with the IBM LotusLive collaboration suite and replacing Siebel as IBM's on-demand CRM of choice, it is quiet positioned as a leader in the SMB realm.
Zoho stepped up its game and stole top spot as their winner with a 4.5 for cost and a 4.0 for functionality. Analysts had plenty of positive things to remark about this vendor. "Zoho CRM is cost-effective, light to use, and continues to add on attractive functionality priced fancy an a la carte menu, which enables smaller businesses to scale as necessary," says Leslie Ament, senior analyst and vice president of Hypatia Research Group. John Ragsdale, vice president of technology research for the Technology Services Industry Association, counted Zoho among the "rising stars" for small-business CRM. This year, Zoho gave its user interface a full facelift, added a plethora of features fancy Pulse for internal collaboration, came out with myriad mobile integrations, and integrated Zoho champion with Facebook and Twitter.
For the tiny commerce that requires functionality at a charge it can afford, "Zoho is emerging as a very stalwart candidate," Schneider says. Zoho has that disruptive star quality, he points out, adding that "Salesforce.com disrupted the Siebels of the world and [now you see] Zoho disrupting Salesforce" in on-demand, small-business CRM.
One to Watch
Sage was nudged off the leaderboard, but positioned itself as their One to Watch. This year, Sage launched a Cloud Platform with Essentials and Professional editions, as well as mobile champion for devices such as Android and iPhone. While King says Sage has "fallen a bit behind in the cloud" in comparison to some of its counterparts, analysts' scores quiet reflected that Sage offers a cost-effective solution for tiny businesses, earning a solid 3.7.
Sep 1, 2011
In their September 2003 issue, they introduced the first list of trend-setting products. At the time, they thought sorting the products into specific categories-document management, commerce process management, enterprise search, content management, portals, smart enterprise suites, etc.-was appropriate, and we'd capitalize bring order to the landscape. But even then the lines were blurring, of course, so they abandoned that strategy in 2004. They are even more blurry now.
The juggernaut of consolidation keeps charging along, so what were single-point solutions a decade ago now comprise a broad spectrum of capabilities. A Web content management system, for example, contains functionality for, say, collaboration, social media, analytics, records management, etc. Enterprise search is a utensil for text mining, sentiment analysis, legal discovery, capacious data and more. So, as they continue to emphasize, knowledge management isn't an application per se, it's an attitude, an approach to delivering the privilege information to the privilege people throughout the entire constituency chain, users and customers alike.
For this year's list, the judging panel of colleagues, analysts, system integrators and users evaluated more than 800 products. Although the products on the list cover a host of technology areas, they share one thing in common: Each has helped create, define, enhance or sustain a market.
As in years past, assembling the list involves a yearlong collaborative exertion that culminates with a train of conference calls to finalize the list that follows. It's a capacious job and a certainly lively and sometime contentious process. every bit of of us contain their prejudices based on specific areas of interest/expertise, and because the panel requests anonymity to avoid the onslaught of e-mail, I build the final decision. confidence me, people contain tried to bully their passage on the list, which isn't a friendly strategy. Receiving unsolicited recommendations from customers is, however. After all, it's the needs of the market that should identify a trend. Further descriptions of selected Trend-Setting Products open on Page 18, September KMWorld 2011, Vol 20, Issue #8 and are moreover linked online within the company description:
A2iA: A2iA DocumentReader-classification, keyword spotting and extraction of information from handwritten letters and loosely structured fields within forms.
ABBYY: FineReader Online-an online OCR service to provide conversion of text from scanned, photographed images and PDFs into editable Word, Excel, RTF, TXT and searchable PDF documents. Click here for more product details.
AccessData Group: AccessData eDiscovery-automated, repeatable and defensible electronic data discovery from litigation hold to production. Click here for more product details.
Accusoft Pegasus: Prizm Viewer-document and image viewing within Internet Explorer, Firefox and Mozilla browsers.
Acquia: Acquia Network-software and services to create and maintain Web experiences built on Drupal. Click here for more product details.
Alfresco: Alfresco Team-content collaboration product that includes iOS apps for the iPad and iPhone.
Altep: Inspicio-document review platform capable of providing access to any document type.
Alterian: Content Manager-software designed to build and manage branding strategies across websites, e-mail campaigns and social media channels.
AnyDoc Software: CAPTUREit-standalone document capture application or component of an end-to-end OCR for AnyDoc automated document and data capture and processing solution. Click here for more product details.
Appian: BPM Suite-comprehensive commerce process management software on the desktop and mobile devices in the cloud and on premise.
Applied knowledge Group: KM Solutions built on SharePoint-collaboration and knowledge management solutionsfor government, commercial and non-profit clients
ArcMail: ArcMail Guardian-cloud-based e-mail archiving solution that automatically encodes, indexes and archives every bit of inbound, outbound and internal mail.
ASG Software: ViewDirect Suite-scalable, full-featured archiving platform.
Attensity: Respond 5.1-multichannel customer tryst application.
Attivio: energetic Intelligence Engine-extends enterprise search capabilities across documents, data and media.
Autonomy: ControlPoint-centralized policy hub for enforcing compliance policies on distributed content, including content residing in ECM applications.
AvePoint: DocAve Software for SharePoint-fully integrated solution for SharePoint life cycle management.
BA Insight: Longitude Search and Longitude Connectors products-securely extend Microsoft SharePoint and hasty Search to more than 30 enterprise systems.
Box.net: Cloud Content Management-allows sharing, managing and accessing every bit of commerce content in the cloud.
BP Logix: Process Director-defines, automates and reports on commerce processes.
Brainware: Globalbrain Enterprise Edition-intelligent data capture and enterprise search.
Bridgeline Digital: iAPPS Product Suite-complete SaaS and on-premise Web content management including e-commerce, e-marketing and analytics. Click here for more product details.
Clarabridge: Sentiment and Text Analytics Platform-data acquisition through linguistic processing and enterprise reporting in an integrated environment. Click here for more product details.
Concept Searching: conceptClassifier for SharePoint-automatic document classification and enterprise class taxonomy management. Click here for more product details.
Connotate: Agent Community-content acquisition and management software platform enabling users to transform Web content into information assets.
Consona: Consona KM 8.0- a honest knowledge management solution with enhanced usability for administrators and knowledge authors and editors with tools for the internationalization of knowledge content.
Content Analyst: Content Analyst Analytical Technology (CAAT)-advanced text analytics in a scalable platform designed to cope with massive amounts of unstructured data. Click here for more product details.
Coveo: Coveo knowledge 360 Solutions for Customer Service-enables access to actionable knowledge from organizations' information.
Darwin Ecosystem: Awareness Engine-tracks Web and Enterprise 2.0 events, discovers emerging trends and gains faster understanding of complex issues over time.
Datameer: Analytics Solution-business user-focused BI platform for capacious data analytics using Apache Hadoop.
Denodo: Data Virtualization and Data Federation-creates virtual, real-time single views from disparate, heterogeneous data sources.
eGain: Interactive Sales Suite-converts online visitors to buyers with proactive contextual offers across consumer lifecycle . Click here for more product details.
Ektron: CMS400.NET-a platform with complete functionality to create, deploy and manage full-featured, global Web sites.
EMC: SourceOne Suite-family of products and solutions for archiving, e-discovery and compliance to centrally manage multiple content types in order to apply content governance.
Endeca: Endeca Latitude- foundation upon which configurable, search-based commerce applications can subsist built and deployed.
EPiServer: CMS 6-combines tools for online tryst through content, community, communication and commerce.
Equilibrium: MediaRich ECM for SharePoint 2010 Online-visualizes more than 400 different document, image video and audio file types in SharePoint Team Portal.
Exalead: CloudView 360- information access for the enterprise and the Web with advanced data extraction, indexing and text analytics.
Exsys: Corvid-interactive Web-enabled knowledge automation expert systems. Click here for more product details.
Exterro: Fusion-integrated e-discovery, legal hold and litigation management software platform.
Fabasoft: Fabasoft Mindbreeze Enterprise-unified organizationwide access to information through indexing and searching data sources such as e-mail systems, file systems, databases, document management systems, intranet and the Internet. Click here for more product details.
Findwise: Findwise Findability Solutions-software for intranets, Web, e-commerce and applications to capitalize build information easily accessible to both company employees and their customers. Click here for more product details.
FTI Technology: Acuity-outsourced document review offering for corporations and law firms. Click here for more product details.
Global 360 (now OpenText): processView-cloud-based forum to collaborate on process discovery.
GlobalNet Services Inc.: Google Search Solutions-search optimization, clustering, security and personalization for structured and unstructured data. Click here for more product details.
HiSoftware: Compliance Sheriff-content compliance testing, monitoring and reporting against standards-based policies for privacy, accessibility, social computing, brand integrity, site character and operational security.
HP: HP TRIM 7-a records management system with SharePoint champion providing a scalable, policy-driven foundation for information governance strategies.
IBM: Content Manager-imaging, digital asset management, Web content management and content integration for multiple platforms, databases and applications.
iDatix: iSynergy-integrated content management designed to manage content and simplify workflow.
IGLOO Software: Enterprise social Networking-integrated suite of content, collaboration and knowledge management tools within a single, secure social commerce platform.
InQuira: Customer undergo Services-expert resources focused on optimizing and enhancing an InQuira implementation through proactive, strategic commerce insights and technical expertise to maximize system uptime.
Integrify: Integrify 5.0-lean commerce process management with available SharePoint API kit and plug-in.
IntelliResponse: IntelliResponse avow Suite-enhances consumer undergo across a variety of interaction channels, including corporate Web sites, agent desktops, social media platforms and mobile devices.
Intrafind: iFinder Enterprise Search-solutions and consultancy services for enterprise search, information access and text mining.
ISYS Search Software: ISYS Document Filters-an embeddable set of document filters for extracting text from a comprehensive library of file, container and e-mail formats. Click here for more product details.
Jive Software: Engage Platform-robust enterprise social networking platform.
JustSystems: XMetaL-enables content creators to create, collaborate and reuse information that can subsist repurposed into languages and formats required by customers.
Kofax: Kofax Capture 9.0-full-featured platform allowing users to automate the deployment and updating of the software, their applications and any customizations from a central server.
Metalogix: Content Lifecycle Management for SharePoint-on-premise or cloud-based solution to move, store and manage Microsoft content. Click here for more product details.
Metastorm (now OpenText): Enterprise-aligns commerce strategy with execution while optimizing the types and levels of commerce resources it uses.
MicroLink: Information Fusion and Discovery-collaboration and search designed to champion growing information and the need for increased data availability.
Microsoft: SharePoint 2010-the multifarious platform that continues to spawn an ecosystem of partners extending its capabilities.
Moxie Software: Spaces-social networking software for the enterprise.
Mzinga: OmniSocial-a broad, single-platform suite designed to facilitate community building, collaboration and knowledge sharing across the organization. Click here for more product details.
NavigationArts: Content Management Solutions-software engineered to deliver intuitive online experiences consistent with brand expectations and offline interaction.
NewsGator: social Sites 2.0-enterprise collaboration software designed for light integration with SharePoint 2010.
Noetix: NoetixViews-simplifies report development against Oracle enterprise applications by automatically creating commerce views of the underlying database. Click here for more product details.
Nunwood: Fizz knowledge Management-allows organizations to optimize their existing knowledge toil across research studies, competitor intelligence, external news subscriptions and internal working groups.
Omtool: AccuRoute-document handling platform that captures, converts and distributes paper and electronic documents.
OpenText: ECM Suite-robust platform addressing every bit of management capabilities needed to handle each ilk of enterprise content-including commerce documents, records, Web content, digital, e-mail, forms, reports, etc.
Oracle: Enterprise Manager 11g-integrated IT management designed to increase commerce productivity and efficiency.
Pegasystems: Case Management Solutions-allow organizations to quickly define case solutions and manage their work.
Percussion: CM1-allows commerce users to directly create, launch and maintain robust websites.
Project Performance Corp.: KM Solutions-consulting and IT solutions with an accent in the areas of environment and energy.
Qontext: Qontext for NetSuite-a full collaboration portal within NetSuite.
Raytion: Enterprise Search Connectors-family of vendor-independent enterprise search connectors that enable secure and light retrieval of business-critical information.
Recommind: Axcelerate eDiscovery-precisely identifies key documents quickly while automatically assessing document responsiveness, privilege and issue relation before the review process begins.
Reprints Desk: STM Document Delivery-simplifies single article procurement, with copyright-compliant, same-day delivery. Click here for more product details.
RightAnswers: Unified knowledge Platform-provides a knowledgebase for IT champion and a knowledge foundation for the organization.
RightNow: RightNow CX-a customer undergo suite designed to deliver comprehensive customer undergo applications that drive revenue, increase efficiency and build loyalty.
Rivet Logic: ECM Solutions-transform traditional content repositories and static intranets into collaborative toil environments through open source functionality. Click here for more product details.
RSD: RSD GLASS-governance solution engineered to capitalize organizations manage corporate risk and help operational efficiency. Click here for more product details.
salsaDev: salsaAPI-full scope of automated text analysis and content enrichment services, including auto-tagging and auto-classification capabilities.
SAS: SAS Text Analytics, SAS Rapid Predictive Modeler-extract apropos information to divulge patterns, sentiments and relationships among documents; allow commerce analysts and topic matter experts to generate predictive models based on specific needs and commerce scenarios.
SDL: SDL Tridion-complete, global Web content management solutions; SDL TrisoftTM and SDL LiveContentTM-an bright and interactive platform for delivery of technical content. Click here for more product details.
Search Technologies: Search Application Assessment Process-detailed analysis, reporting of organizational search solutions, including open source options.
Sinequa: Enterprise Search 7.0-Semantic and linguistic search based on vector modeling of the key import of documents.
Siteworx: Enterprise Search Consulting-advice about implementation and integration of enterprise search solutions.
Smartlogic: Semaphore-combines ontology management, classification, text mining and semantic analysis in a search application framework.
Socialtext: Version 4.6-intranet-centric software designed to increase insight and enhance social networking inside the organization.
Sophia Search: SOPHIA-understands different contextual meanings for a query and intelligently returns results organized in structured, thematic folders.
SpringCM: Content Management Service-cloud-based content, document and workflow management solutions.
SpringSense: Enterprise Search Solution-recognizes the import of text through context rather than relying solely on keywords.
StoredIQ: Risk Assessment Service for SharePoint-information intelligence solution for handling legal risks within SharePoint environment.
Symantec: AntiVirus Corporate Edition-threat protection to detect viruses, Trojans horses, spyware, etc.
Synaptica: Version 7.2-visualization suite including tools to capitalize streamline and automate building and deploying taxonomies.
Telligent: Telligent Enterprise, Version 3.0-social community application for employees, enabling corporate communication, networking, collaboration and innovation.
Traction Software: TeamPage 5.2-enables searching both external sources and TeamPage's social Enterprise Web to discuss, tag, task, share and badge internal or external content.
Vivisimo: Customer undergo Optimization (CXO)-connects customer-facing professionals with information required for successful customer, confederate and sales prospect interactions.
Wall Street Network: WSN Insight 2011 R2 for SharePoint-allows corporate collaboration within an organization by proactively pursuing each user's input targeted by each employee's skill sets. Click here for more product details.
Workshare: Workshare Professional-document control management of multi-person document reviews, metadata removal, secure PDF creation and sharing, and complete information security.
Xenos (a division of Actuate): Xenos Enterprise Server-document and data transformation services to lower operational costs and complexity and help customer service.
ZyLAB: eDiscovery Software-proven software and services tailored to any environment, either outsourced or in-house.
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SpringSource [1 Certification Exam(s) ]
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Teacher-Certification [4 Certification Exam(s) ]
The-Open-Group [8 Certification Exam(s) ]
TIA [3 Certification Exam(s) ]
Tibco [18 Certification Exam(s) ]
Trainers [3 Certification Exam(s) ]
Trend [1 Certification Exam(s) ]
TruSecure [1 Certification Exam(s) ]
USMLE [1 Certification Exam(s) ]
VCE [6 Certification Exam(s) ]
Veeam [2 Certification Exam(s) ]
Veritas [33 Certification Exam(s) ]
Vmware [58 Certification Exam(s) ]
Wonderlic [2 Certification Exam(s) ]
Worldatwork [2 Certification Exam(s) ]
XML-Master [3 Certification Exam(s) ]
Zend [6 Certification Exam(s) ]
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