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IBM/Lotus Thursday hit returned at Microsoft's crow that it plans to cop 5 million Notes customers this 12 months via detailing a unusual 300,000-seat licensing contend with an Asian trade and powerful activity in Notes from rising markets.
last week, Microsoft's COO Kevin Turner instructed monetary analysts that his goal is to abide the business's messaging and collaboration application displace 5 million Notes seats this yr. Turner moreover pointed out Microsoft has changed 8 million seats of Notes during the past two years.
It was a further shot in a messaging and collaboration war that has been occurring between the two for almost two decades. within the late Nineteen Nineties, both jousted the usage of e mail seat-count numbers that were commonly inflated if not outright dubious.
"It is terribly difficult to uncover what Microsoft is talking about once they debate numbers of seats or charges as a result of they shove so a entire lot into their ambiance, but I Do recognize they now abide been attractive in opposition t them and profitable," says Bob Picciano, conventional manager of Lotus software.
IBM/Lotus looks to be doing an improved job of integrating current messaging and collaboration tackle with subsequent-generation tools enjoy gregarious networking.
In June at the trade 2.0 convention, both squared off on stage round gregarious software (Lotus Connections vs. SharePoint) with IBM/Lotus displaying its Connections tackle as "the pellucid winner throughout the board," in accordance with Mike Gotta, an analyst with the Burton group who moderated the session. Gotta in his weblog later chastised Microsoft, asserting it "did a poor job of unveiling and explaining why enterprise and/or technical determination-makers should consider SharePoint as a reputable avow to fulfill the gregarious computing wants of an organization."
A month later Microsoft's Turner lit into IBM/Lotus, which is now on the disgusting and detailing what it calls wonderful fiscal second-quarter income of Notes/Domino eight. The platform, which shipped a 12 months ago, elements a modular client architecture that can moreover be personalized because the front conclusion for part-based mostly applications.
The trade says an Asian firm, which executives talked about could be named at a later date, will license 300,000 seats of Notes, as well as Lotus Symphony, IBM's open source suite of productiveness purposes.
IBM/Lotus says the deal is its biggest ever in Asia.
IBM additionally listed a yoke of international organizations that chose Notes over Microsoft, including Max ny lifestyles, Reliance Industries, Vedanta, and Aviva in India; GD construction fiscal institution, Johnson electric powered, HKG Environ tender protection to, CED, DL Cosco Shipyard in China; Affin bank and Trakando in Singapore; and Russian Railways in Russia.
It did not provide seat numbers.
IBM/Lotus moreover pronounced that within the fiscal 2nd quarter it recorded its largest customer win in North the us: one hundred fifty,000 seats in a "big six" accounting firm.
just enjoy the Asian deal, IBM would no longer identify the business, but IBM executives pointed out Lotus Notes, Sametime, Connections, IBM Lotus Quickr and WebSphere Portal were picked over the Microsoft collaboration portfolio that protected exchange and SharePoint.
The fight is heating up as Microsoft's SharePoint is garnering the lion's partake of insurance regardless of a yoke of concerns company users countenance when seeing that the platform.
IBM/Lotus has been emotion the warmth from SharePoint.
In may also, the trade released IBM Lotus Quickr content Integrator, which gives wizards and templates for relocating content material in mass to Quickr from SharePoint websites. Lotus is making a pot the implement will champion maintain users on its content administration platform and away from Microsoft, which may employ SharePoint because the hook to accumulate users to switch to its complete portfolio of messaging and collaboration tools.
As a section of its most fresh announcement IBM/Lotus stated different agencies that abide currently picked Lotus Notes and other Lotus application over other opponents, together with Colgate-Palmolive, Ineos of Belgium, the U.S. Federal Aviation Administration, NutraFlo, Dutch Railways, Rohm Haas, Imerys and the Salvation army.
New Lotus Notes eight consumers abide been listed as CFE Compagnie d'companies of France, Virginia Commonwealth college, Winsol foreign, the U.S. frequent features Administration, the U.S. inner revenue carrier, tolerable insurance, manhattan existence, Kentucky Baptist conference, Verizon, Publishers Printing, Hyatt resorts, Union Pacific and Nationwide assurance.
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IBM/Lotus Thursday hit back at Microsoft's crow that it plans to cop 5 million Notes customers this year by detailing a unusual 300,000-seat licensing deal with an Asian company and strong interest in Notes from emerging markets.
Last week, Microsoft's COO Kevin Turner told fiscal analysts that his goal is to abide the company's messaging and collaboration software displace 5 million Notes seats this year. Turner moreover said Microsoft has replaced 8 million seats of Notes in the past two years.
It was another shot in a messaging and collaboration war that has been going on between the two for nearly 20 years. In the late 1990s, the two jousted using e-mail seat-count numbers that were often inflated if not outright dubious.
"It is very difficult to uncover what Microsoft is talking about when they talk about numbers of seats or costs because they shove so much into their environment, but I Do know they abide been engaging against them and winning," says Bob Picciano, general manager of Lotus Software.
IBM/Lotus seems to be doing a better job of integrating current messaging and collaboration tools with next-generation tools enjoy gregarious networking.
In June at the Enterprise 2.0 conference, the two squared off on stage around gregarious software (Lotus Connections vs. SharePoint) with IBM/Lotus showing its Connections tools as "the pellucid winner across the board," according to Mike Gotta, an analyst with the Burton Group who moderated the session. Gotta in his blog later chastised Microsoft, motto it "did a poor job of showing and explaining why trade and/or technical decision-makers should consider SharePoint as a credible solution to meet the gregarious computing needs of an organization."
A month later Microsoft's Turner lit into IBM/Lotus, which is now on the disgusting and detailing what it calls strong fiscal second-quarter sales of Notes/Domino 8. The platform, which shipped a year ago, features a modular client architecture that can be customized as the front terminate for component-based applications.
The company says an Asian firm, which executives said would be named at a later date, will license 300,000 seats of Notes, as well as Lotus Symphony, IBM's open source suite of productivity applications.
IBM/Lotus says the deal is its largest ever in Asia.
IBM moreover listed a number of alien companies that chose Notes over Microsoft, including Max unusual York Life, Reliance Industries, Vedanta, and Aviva in India; GD development Bank, Johnson Electric, HKG Environ Protect, CED, DL Cosco Shipyard in China; Affin Bank and Trakando in Singapore; and Russian Railways in Russia.
It did not provide seat numbers.
IBM/Lotus moreover reported that in the fiscal second quarter it recorded its largest client win in North America: 150,000 seats in a "big six" accounting firm.
Like the Asian deal, IBM would not title the company, but IBM executives said Lotus Notes, Sametime, Connections, IBM Lotus Quickr and WebSphere Portal were picked over the Microsoft collaboration portfolio that included Exchange and SharePoint.
The battle is heating up as Microsoft's SharePoint is garnering the lion's partake of coverage despite a number of issues corporate users countenance when considering the platform.
IBM/Lotus has been emotion the heat from SharePoint.
In May, the company released IBM Lotus Quickr Content Integrator, which provides wizards and templates for poignant content in mass to Quickr from SharePoint sites. Lotus is betting the implement will serve retain users on its content management platform and away from Microsoft, which could employ SharePoint as the hook to accumulate users to switch to its entire portfolio of messaging and collaboration tools.
As section of its most recent announcement IBM/Lotus famed other companies that abide recently picked Lotus Notes and other Lotus software over other competitors, including Colgate-Palmolive, Ineos of Belgium, the U.S. Federal Aviation Administration, NutraFlo, Dutch Railways, Rohm Haas, Imerys and the Salvation Army.
New Lotus Notes 8 customers were listed as CFE Compagnie d'Enterprises of France, Virginia Commonwealth University, Winsol International, the U.S. general Services Administration, the U.S. Internal Revenue Service, measure Insurance, unusual York Life, Kentucky Baptist Convention, Verizon, Publishers Printing, Hyatt Hotels, Union Pacific and Nationwide Insurance.
A lot of corporate portals quiet appear stalled at the pilot stage, but others abide swept into complete production. According to people working on projects at IBM, Microsoft and elsewhere, portal development can carry implications for just about everyone in a company, including network managers. If a portal does open up near you, how will it change your job?
The roles played by IT specialists enjoy net managers, security managers, and database administrators vary according to the size and complexity of the deployment, the kind of portal used, and the amount of advance planning, experts say.
"You can never Do too much planning," advised Jim Murphy, an analyst at AMR Research. During the planning stages, network managers are often asked to lend an experienced hand at capacity planning."Will they abide enough bandwidth? Will they exigency to add more servers?" illustrated Greg Sherman, marketing manager in the Advanced Collaboration Group at Lotus. Adding more servers doesn't necessarily intend buying more boxes. Existing servers can be repurposed, Sherman pointed out.
Other issues to consider include numbers of users, how applications will be distributed, and the impact of the portal on overall network performance, according to Murphy. "Content sources for the portal might be housed in a variety of physical locations. You might want to invest in a content delivery service enjoy Akamai."
Security managers exigency to accumulate involved from an access rights perspective, For their part, database administrators exigency to know what kinds of queries to anticipate, the analyst said.
Then, as the initial deployment evolves and expands, you'll be expected to stay on top of ongoing modifications to the portal.
Different strokes for different folks"The word 'portal' can intend a lot of different things," according to Murphy. Some companies hone in on portal solutions geared to specific applications, such as CRM (customer relationship management), ERM (employee relationship management), SFA (sales compel automation), or document management, for instance. "Actually, some of the application-specific portals can drudgery out quite well," he maintained.
Many of the deployments in these specialized categories are being farmed out to ASPs. SFA outsourcers include SalesNet.com and SalesForce.com, for instance, observed Barton Goldenberg, president of CRM/ERM consultancy ISM.
Also available are specialized software packages with bar not any - or, at least, much of - the needed functionality built in. Examples range from the Plumtree Portal Solution for Employee Services to Conjoin's sales portal software.
Other organizations are taking a more do-it-yourself approach, customizing broader portal frameworks such as IBM's WebSphere Portal; Novell Portal Services; MySAP Portal Services; and Microsoft's SharePoint.
Unicco Service Company, a $600 million facilities management outsourcer, is using Novell Portal Services, Lotus Notes, and a potpourri of other products to create a series of portals for the external marketplace, first tier customers, and internal users, said Jeff Peterson, Unicco's VP of IT.
APT's doc management portalSomewhere in between are organizations enjoy Applied Printing Technologies (APT), a $100 million printing company which has used Extream's Dialogue document management software to Do the bulk of the legwork in pile its own CRM portal. Exstream moreover sells Dialogue to banks, insurance firms, utilities, and retail concerns, for instance.
APT implemented its CRM portal almost entirely on its own, after only a "little bit of a head start" from Exstream, affirmed Kelly Sloan, Exstream's VP of corporate marketing.
APT's unusual digital printing division is using the Dialogue-based portal to integrate and present customer data in both online and printed documents. The documents can range from newsletters and promotional brochures to customized 401K enrollment books.
Customers accessing APT's portal include AT&T Wireless, for example, said Nicholas Brusco, senior VP/GM of the division, speaking at the recent CRM Expo in unusual York City.
APT decided on Exstream due to Dialogue's champion for PDF files and workflow solutions, PostScript, and IBM's unusual AFP (Advanced office Presentation) architecture.
Microsoft & IBM try to indicate the wayBig enterprises are better off if they start out by "thinking small," according to AMR's Murphy. "There's always this initial promise, but companies don't always cop advantage of it. Very often, portals accumulate backlogged. So the most reasonable projects start out with a tiny subset," Murphy said in an interview.
In enterprises, the best efforts attend to be characterized by interdepartmental collaboration. Microsoft, for example, is now piloting an inhouse portal that revolves around its SharePoint product, said Mary Lee Kennedy, director of Microsoft's learning Network Group, during a talk at the recent Internet World show.
Microsoft's SharePoint team is helping out with infrastructure issues such as servers, Web services, and establishment of a domain integration framework, according to Michael Ohata, group manager for product management in the learning Network Group.
Just getting under pass this year, the three-year project moreover involves the company's sales organization, "executive sponsors," and content providers from throughout Microsoft. enjoy some other enterprise portal users, Microsoft has organized an internal steering committee, too.
"We chose not to centralize the expertise. They Do not know their trade organization's needs," Kennedy acknowledged. "We are not going to uncover people what they need, (although) they will try to avoid duplication."
Initially, Microsoft is working on an inhouse employee portal. By 2005, the software giant hopes to achieve an automated "smart content" system, as well as Internet-based content delivery to customers, Ohata said.
"Because their consulting group goes out, they want to abide a portal, too," according to Kennedy. "We are a distinguished testbed for the company."
IBM Dynamic WorkplaceAlong the same general lines, IBM has created an inhouse portal known as IBM Dynamic Workplace, based around the IBM WebSphere Portal, Domino, and Lotus Sametime and Quickplace, for e-learning.
"This is a cross-IBM initiative," Sherman said in an interview. Key players at IBM include Larry Bowden, IBM's VP of e-portal solutions; Lotus CEO Al Zollar, and top brass from IBM's hardware and software divisions.
"An early step in portal development is to accumulate your intranets together. IBM Dynamic Workplace has 8,000 internal users. Dynamic Workplace moreover becomes a pleasant reference for us," he admitted.
Content managers in trade departments such as human relations, finance, and public relations drudgery with "corporate librarians" to serve settle now content should be shared among various groups of internal users. "If we're interested in putting their stock information up, for instance, there are unavoidable rules about that." Meanwhile, HR has placed its benefits enrollment and travel expense accounts online.
Right now, IBM's human content managers are doing manual data tagging. "Our goal, though, is to dash toward automatic tagging."
Internally, IBM Global Services fulfills the role of network manager. IGS moreover consults outside customers about portal development.
"IGS has subject matter experts in areas enjoy retail, manufacturing, and fiscal services. Sometimes, IGS will just Go in and Do a study. IGS, though, is moreover willing to outsource and host everything for a customer," according to Sherman.
IBM customer Unicco is using offerings from IBM as well as a number of other vendors in its three portals. The total list of ingredients is expected to include Novell Portal Services; JD Edwards' OneWorld; Maximo's e-procurement application; an opportunity management product from SalesLogix; Lotus's Domino, Domino Doc, Quickplace, and Sametime servers; desktop tools from both Lotus and Microsoft; and Elcom's materials management ASP service.
"Technical problems are the least of their concerns"Integration of multivendor hardware and software is sometimes a challenge, particularly in multiplatform environments. "Almost everybody says, though, that technical problems are the least of their concerns," according to AMR's Murphy.
"Portals can abide a huge impact on how people throughout the company Do their jobs. Often, the middle manager gets stuck in the middle. Let's divulge you're a PR manager. Ultimately, the corporate portal becomes epicentric. Everything you Do needs to be deployed through the portal," he said.
"Network managers and other IT people accumulate saddled with a lot of responsibility. They abide to select the products, and they sometimes exigency to step up their capabilities to champion the portal. One understanding (behind a portal) is that IT can delegate tasks out to the trade departments. But that can be a pretty hairy proposition. Issues enjoy workflows - and sometimes access to data - are not necessarily smooth for trade administrators."
Business administrators moreover exigency to lanky on security managers, according to Murphy. "Decisions exigency to be made such as, 'Do I govern security through the portal, or Do I let the application govern security?' There are pluses and minuses, either way. Portals usually summon for some degree of (IT) development, as well."
Collaboration at Unicco
Unicco initially tested a portal product from Computer Associates, but ran into some integration issues. Overall, however, integration hasn't been much of a problem, according to Unicco's Peterson, who gained savor with complicated deployments through a previous job at Arthur Andersen.
"We abide some programmers inhouse You Do exigency to set priorities, though, as to which applications really exigency to talk to each other," he added.
Unicco is pursuing a staged deployment, involving an external Web site, followed by customer and employee portals, in that general order.
The customer portal, myUNICCO.com, is designed for one-stop shopping, information sharing, and self-service drudgery requests, using the customer's existing Web infrastructure. Customers can moreover build a learning management warehouse that includes best practices, benchmark/performance measurements, and trend analysis, according to Peterson.
UNICCO has moreover started working on the employee portal, dubbed uShare. "We've looked at who's been getting information in a timely fashion, and who has not. This is their 'field of dreams,'" Peterson said.
With the portals deployment, IT staffing at UNICCO has increased from 18 to 20 people. "We've added a Lotus Notes developer, as well as a database administrator/network administrator." Along the way, Unicco has moreover migrated from cc:Mail to Notes.
Unicco's IT department includes specialists in LAN/WAN management, production, and operations support. For the portals effort, the 20 staffers are deployed in two project teams. "The province services team implements the tools. The internal project team works on internal champion and implementation."
Peterson said he works closely on portal development with the company's COO, as well as the VPs of the trade divisions. "There's a ample focus on what information we're going to capture, and what they exigency it for."
Content "ownership" by trade unitsMeanwhile, Unicco has been shifting more of the "ownership" of the portal to the trade divisions.
"There was a perception among some of the ranks of terminate users that the portal was just 'fun-to-have' technology. So trade leaders are now championing the portal, to entice greater use," according to Peterson.
Portals constitute a slightly different yarn at smaller companies, according to Goldenberg. "Companies exigency to ensure that information is relevant, timely, and smooth to access. Usually, portal administration is an IT function," he said.
Portal administration tasks include "receiving prioritized trade functions; looking at what information is required to fulfill those functions; pulling together this information from internal or external sources; cleansing and populating the data; and archiving the information," according to Goldenberg.
For specialized portals such as sales, however, smaller IT departments often team up with subject area experts, he said.
"Sometimes, for example, a company will hire a retiree who's an ex-sales or marketing person, to sort leads that arrive in from trade seminars or ads, and to perform some of them available through the portal."
Regardless of the size of the organization, management needs to be in it for the long haul, contended AMR's Murphy. "You can establish a lot of time and trouble into a portal. People in every department exigency to understand that the portal is a long-term project, with an terminate goal," the AMR analyst added.
» survey bar not any Articles by Columnist Jacqueline Emigh
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