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000-018 exam Dumps Source : IBM Tivoli Service Request Manager V7.1 Implementation
Test Code : 000-018
Test denomination : IBM Tivoli Service Request Manager V7.1 Implementation
Vendor denomination : IBM
: 114 actual Questions
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IBM final week introduced a unusual release of provider ascend manager for verve methods, a PowerVM-based product that helps vigour systems and X86 valued clientele provision and manipulate digital working system cases. With edition 7.2.2, the offering gets enhancements within the enviornment of monitoring and utilization metering.
IBM expenses carrier delivery manager as a cloud administration gear that’s geared toward assisting purchasers squeeze essentially the most virtual bang for their actual buck. The fundamental chore of the utility (which is obtainable in power programs and X86 flavors) is automating the provisioning and de-provisioning of AIX, Linux, and windows (sorry, no IBM i) environments by means of VMware and PowerVM virtualization utility on system x, vigour methods, and Linux on device z servers.
but service ascend manager presents different capabilities, too, akin to real-time monitoring, utilization accounting, protection controls, prepackaged workflows, energy administration, and ancient trending and capability analysis that may assist IT staff efficaciously role a commercial, multi-tenant cloud ambiance. The utility additionally provides a self-service portal that permits conclusion users to request their own virtual machines and gain them authorized through a workflow technique with the IT branch.
The accurate features purchasable in provider ascend manager differ, reckoning on which edition the customer selects. There are three variants accessible in the provider birth supervisor family unit, with Tivoli service Automation supervisor occupying the entry-level place, CloudBurst occupying the most superior spot, and the provider delivery manager edition occupying the core spot.
service start supervisor version 7.2.2 adds a pair of unusual features, together with the digital monitoring capabilities of Tivoli Monitoring for digital Servers version 6.2.3, and the unusual metering and accounting capabilities in Tivoli utilization and Accounting manager version 7.3.
carrier birth manager is furthermore bundled with IBM’s methods Director and IBM programs Director VMControl. A license for provider ascend manager fees $1,200 on the X86 platform and $1,440 on power programs and z/OS systems. For greater guidance, observe IBM united states software Announcement 211-322 (.pdf).
IBM Launches Power7-based Cloudy Stacks
IBM Updates systems Director utility
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July 30, 2008 08:00 ET
expertise From FilesX Acquisition Helps customers manage and give protection to assistance
ARMONK, ny--(Marketwire - July 30, 2008) - IBM (NYSE: IBM) today introduced a brand unusual suite of integrated records coverage options designed to aid shoppers of utter sizes deal with ever-expanding volumes of counsel and increased drive to champion and swiftly recuperate statistics to fullfil felony and regulatory necessities.
in line with IDC, 161 exabytes of digital content became created, captured, or replicated in 2006 -- ample records to stack books from the earth to the moon a dozen instances -- and the number is anticipated to multiply by means of 11 instances to 1,800 exabytes by using 2011.
IBM's unusual Tivoli Storage supervisor FastBack software -- the first unusual products because of IBM's contemporaneous acquisition of FilesX -- can provide consumers with better industry continuity and finished recovery of information and purposes, as well because the talent to tackle compliance across consumer records centers and faraway workplaces. a section of IBM's Tivoli Storage supervisor line, the brand unusual software expands IBM's present industry statistics insurance strategy options with unusual capabilities to assist give protection to records that resides outdoor managed servers, on far off networks.
"The explosion of data coupled with increasing compliance requirements is driving the want for customers of utter sizes to preserve, protect and recuperate assistance," spoke of Kelly Beavers, director, IBM storage software. "These unusual solutions complement their latest statistics insurance policy software portfolio by using offering backup and recovery points tailor-made for remote office and mid-market consumers."
"As an information know-how company, they require a data coverage solution so that it will befriend be confident company continuity while furthermore proposing us the capacity to preserve and straight away regain customer guidance," pointed out Jason Waldrop, CEO, CWPS. "IBM's unusual choices give a complete records protection reply which will champion us secure their own enterprise records, in addition to, give disaster recovery capabilities for their customers."
the brand unusual items carry perpetual data insurance policy and close-fast recovery of applications, databases, and file servers:-- IBM Tivoli Storage supervisor FastBack for continuous information protection and close-quick healing technology for windows file servers and purposes including Microsoft trade, Microsoft SQL, Lotus Domino, Oracle, DB2 and others. The software provides facts coverage and restoration for functions in statistics centers or faraway branch places of work, enterprises and small company valued clientele. Tivoli Storage manager FastBack can gain rid of backup home windows with the aid of continually shooting records changes on the obscure stage with minimal hold an consequence on to the techniques it protects. Its policy-based mostly fashion to records protection permits administrators to expand restoration service ranges -- especially restoration ingredient pursuits (RPO) and healing Time objectives (RTO) on a per- software basis. Tivoli Storage supervisor FastBack additionally provides a virtually instantaneous restore capacity that makes it possible for purposes to be up and operating within minutes after statistics healing is initiated, while facts healing is performed in the history. -- IBM Tivoli Storage manager FastBack for Microsoft trade for short and easy restore of particular person alternate objects equivalent to e-mail messages and attachments, contact lists, calendars, initiatives and journal entries. Tivoli Storage supervisor FastBack for Microsoft change uses an intuitive interface that can in the reduction of downtime and enrich productivity. -- IBM Tivoli Storage supervisor FastBack for naked computer recovery to support users with ease gain better entire systems to a related server, to a brand unusual server with different hardware or to a virtual computing device. Tivoli Storage supervisor FastBack for naked computing device healing gives consumers with a implement for performing server migrations, and presents a extremely not pricey business resilience reply for far off department places of work. -- IBM Tivoli Storage supervisor FastBack middle which combines the three Tivoli Storage manager FastBack items into a single, convenient package.
"IBM's rapid integration of the FilesX solutions illustrates the complementary nature of each businesses' information protection options," said Lauren Whitehouse, analyst at commercial enterprise strategy neighborhood. "With the FilesX acquisition, IBM noticed an opportunity to extend its enterprise records insurance policy portfolio to consist of faraway offices and goal the mid-market. With the brand unusual products introduced these days, IBM now presents a extra finished suite of items that ply coverage and recuperation wants of SMB and industry shoppers."
the new, commercial enterprise-stage continuous facts insurance strategy capabilities complement IBM's present file-based utility called IBM Tivoli perpetual data coverage for info, which is centered at SMB shoppers in addition to desktop and computer clients.
IBM device Storage DS4000 and IBM system Storage DS3000 select models had been brought to the suite of storage products supposititious to integrate with IBM Tivoli Storage manager FastBack to give SMB purchasers with complete statistics restoration and industry continuity solutions.
the unusual IBM Tivoli Storage manager FastBack solutions might be purchasable August 15, 2008.
For greater guidance on the IBM Tivoli Storage supervisor family unit, visit http://www-306.ibm.com/application/tivoli/products/storage-mgr/
 supply: IDC: The diverse and Exploding Digital Universe: An updated Forecast of global guidance boom through 2011, March 2008.
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IBM this week will host its inaugural service management show, dubbed Pulse 2008, at which imposing Blue intends to update products and services designed to better operational efficiencies for customers looking to better service delivery while keeping costs in check.
The elucidate brings together three product sets from three IBM acquisitions: Tivoli, Micromuse and MRO Software. But IBM officials promulgate the software suites of the respective acquired companies hold been integrated to deliver on IBM's goal to befriend customers deliver higher-quality IT services at lower costs. IBM Global Technology Services will furthermore rob section in the service management elucidate -- expected to draw up to 4,500 attendees spanning IBM employees, industry partners and customers -- with unusual services designed to befriend enterprise IT managers better prepare for optimizing service management in their environments.
To start, imposing Blue is offering through its services organization the Service Management Quick Start and Healthcheck offering. The services comprise an upfront analysis of current IT and industry environments, after which IBM would insinuate best practices to befriend customers better IT efficiency and alignment with industry strategy.
As section of these services IBM updated its free IBM Tivoli Unified Process tool. IT managers can tap the Web-based implement for information, guidance and circumstantial how-to steps to befriend them better understand and implement the processes laid out in the ITIL best drill framework, which focuses in section on service delivery, service assurance and service management. IBM will furthermore associate competitors BMC and CA with a foray into service accelerators, or on ramps, to adopting service management best practices and products.
IBM will create available this week "new accelerator services to befriend clients double the speed of implementation and maximize their IT investment by leveraging IBM's vast experience in deploying Tivoli software," an IBM press release reads. "Using a industry value calculator to befriend clients establish baseline gain, IBM's unusual accelerator services using a chain of standardized templates and workflows to befriend clients rob odds of experiences from other implementations."
Big Blue furthermore integrated five products to provide service delivery and process automation to customers looking to gash the costs around service requests. IBM says its Service Delivery and Process Automation Foundation integrates Tivoli Service Request Manager, Tivoli Change and Configuration Management Database, Tivoli Asset Management for IT, Maximo Asset Management and Tivoli Release Process Manager. This product bundle is integrated, includes workflows and uses an architecture built on the ITIL Version 3 best drill framework. IBM says this foundation can gash service requests costs by up to 50% in customer environments.
"IBM's service management message is that they hold done it and they can befriend customers gain the perquisite set of people in locality in their organizations to ultimately create the IT operations elude smoother, which will create the industry elude smoother," says Doug Brown, vice president of service management at IBM Tivoli.
IBM officials furthermore revealed they strategy to launch at Pulse a sociable networking community to enable IT service managers to travail with peers around implementing and maintaining ongoing service management efforts. imposing Blue is furthermore announcing updates to several existing software applications; more details to approach from the show.
Note: In addition to my Network World and newsletter coverage, I started to blog on management technologies. Check out my musings on the market and other topics here.Learn more about this topic Join the Network World communities on Facebook and LinkedIn to comment on topics that are top of mind.
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The benefits of identity management are an easy sell. Of course IT organizations want to automate user provisioning, establish an conclude to "I forgot my password" befriend desk calls, and bring sanity to access management across the enterprise. Connect these dots to Sarbanes-Oxley, and even CEOs and CFOs are on board.
The question now is, What are the genuine costs -- in terms of blood, sweat, tears, consultants, and unmet expectations -- of implementing a solution that, one artery or another, touches every system in the enterprise? And which solutions are ready for prime time?
These were the questions they set out to reply in InfoWorld's first identity management shootout at the Advanced Network Computing Lab at the University of Hawaii, Manoa. They invited nine vendors: Computer Associates, Courion, Hewlett-Packard, IBM, Microsoft, Novell, Oracle, Sun Microsystems, and Thor Technologies. Six accepted, with CA, HP, and Oracle being the three holdouts that resisted their charms.
The lucky participants sent their solutions and engineers to paradise to Do battle, which required each solution they tested -- Courion Enterprise Provisioning Suite 7.20, IBM Tivoli Identity Manager 4.6, Microsoft Identity Integration Server 2003 Enterprise Edition, Novell Identity Manager 2, Sun Java System Identity Manager 5.5, and Thor XellerateIM 8.0 -- to step through a chain of identity management tasks based on a common industry plot and simulated employee lifecycle.
We built a test network for TCPIP Corp., a fictitious company. The network was based on AD (Active Directory) and was stocked with a Microsoft Exchange 2000 server, a Linux-based HR application called e-HRMS, a Linux-based accounting application called webERP, and a few other systems for marvelous measure. Their vendors needed to integrate their solutions with utter of these systems and then tackle inevitable identity management challenges, including the hiring, firing, and criminal breach of a junior accountant named Harry, as well as TCPIP's acquisition of emulate Fergenshmeir Inc. and the resulting directory migration.
To accomplish their required tasks, each identity management solution had to integrate with the e-HRMS system, AD, the webERP system, the Exchange server, and, in some cases, a Windows file server. Each of their six solutions took a slightly different path to achieve this, but the basic procedure was for each vendor to create custom connectors to the MySQL back conclude of e-HRMS and map various data fields present in the database to the same fields in AD. Various policies had to be created for user-name format, password strength, and so on.
When utter this was functional, an initial reconciliation chore had to be elude to synchronize the data between the identity management server, the e-HRMS database, and AD. Following this, a subsequent reconciliation chore would detect changes in the e-HRMS system that then triggered actions within the identity management solution.
We watched each vendor struggle in the lab to some degree, and they played devil's advocate with them all. In the end, only one vendor couldn't complete utter of their tests, and this was due more to a want of additional test time and product complexity than not having the required features.Click for larger view.
All of the solutions they tested met their essential requirements, but faultfinding differences emerged. Some products worked well on the back conclude but lacked a unified management and reporting interface. Others presented the slick front conclude but a problematic foundation. Moreover, some vendors did a better job than others of tying together the multiple tools for identity management into a single, unified solution.
Courion Enterprise Provisioning Suite 7.20
Courion Enterprise Provisioning Suite 7.20 includes ProfileCourier, a user-profile store; PasswordCourier, a metapassword repository; and ComplianceCourier, a policy-control module aimed at tying the other modules together for managed security.
Courion was the only vendor to bring a replete colleague to the test, namely Citrix and its Citrix Password Manager. On the other hand, this allowed Courion to be the only vendor to demonstrate genuine SSO (single sign-on), in which global passwords were used to automate log-ins across utter systems.
Installation of the Courion suite on their test network began with AccountCourier and Citrix Password Manager. Citrix created a complete log-in credential store across utter installed applications and linked up with AccountCourier, which allows administrators to apply policies and rules on the whole.
In practice, users observe not one of this. They merely saw what turned out to be the most handsome intranet template in the entire review. Courion merely slapped a fake TCPIP Corp. logo on its pages and rolled on.
Courion furthermore demonstrated a wizard-based user startup process -- which is lengthy but editable -- that records utter required user information and creates or modifies that user's account. As soon as Harry answered utter of these questions and defined his unusual password, the combination of Citrix and the Courion suite enabled that password for SSO across utter of Harry's assigned resources -- desktop, e-mail, and webERP.
SSO happens quickly because Citrix's app is running as a Web service on a dedicated system in the domain. It receives an SPML (Service Provisioning Markup Language) request from the Courion suite -- regarding Harry's log-in credentials -- and responds to that request with the usurp password. Citrix can be keyed to a directory for this purpose, to a database, or any combination. Some of the other solutions present this basic functionality, but they're much more rigid about the resources their systems require to complete these tasks, such as directory servers or databases that must be used as credential repositories.
Many of the solutions managed the provisioning workflow process via a Web interface, using e-mail simply as notifiers -- "You've got an approval chore waiting; tickle log in and rob supervision of it." Courion's suite managed everything inside of e-mail with no necessity to log in to an underlying Web application. This kind of integration isn't trivial, however, so await some programming to rob locality in actual life in order to achieve it.
Courion Enterprise Provisioning Server hit a snag when merging the Fergenschmeir and TCPIP directory information. The product certainly had the necessary tools, but Courion's engineers weren't able to decipher a programming problem quickly enough to complete the migration in the time allotted. This served to illustrate one Click for larger view. drawback of Courion's ultraflexible solution: complexity.Courion Enterprise Provisioning Server hit a snag when merging the Fergenschmeir and TCPIP directory information. The product certainly had the necessary tools, but Courion's engineers weren't able to decipher a programming problem quickly enough to complete the migration in the time allotted. This served to illustrate one Click for larger view. drawback of Courion's ultraflexible solution: complexity.
The suite furthermore stumbled when Harry went bad. In this test, Harry creates an account in AD using a stolen admin password. Other solutions detected and disabled the unauthorized account immediately. Courion Enterprise Provisioning Suite took a more circuitous route to finding the problem: by running a reconciliation process against its directory store and listing policy violations in a report. Sure, you could elude reconciliations fairly frequently, but there are system performance issues to consider. Finding Harry's rogue account in actual life might rob longer than you'd like using Courion's solution.
Overall, Courion Enterprise Provisioning Suite offers impressive flexibility and taut integration with existing infrastructure. Credential stores can be sever databases, existing directories, or combinations. Workflows can integrate with your applications directly using existing APIs.
The Courion/Citrix combination will weave nicely into any enterprise, but the charge tag is significant. The amount of programming necessary may furthermore add implementation time and cost.
IBM Tivoli Identity Manager 4.6
To attain into the various pitiable parts of their enterprise, ITIM (IBM Tivoli Identity Manager) 4.6 used custom agents that they installed on every managed resource, including their AD domain controllers, database servers, and so forth. The agents hold a reasonably small footprint and require minimal configuration. IBM says that many of its agents don't necessity to be installed on managed resources, but can manage multiple resources remotely from a single server.
Before any identity management can occur, existing HR applications and the directory must be integrated. For this task, IBM used TDI (Tivoli Directory Integrator), a Java application that functions as an intersection of identity data, both for initial integration and as a permanent connector when needed. TDI runs on Linux and Windows and offers a transparent view of any managed resource. In the test, this implement was primarily used to map data from the HR database to AD -- and vice versa -- providing the IBM engineers with a fluid artery to manipulate the data.
By pulling in MySQL Java connectors to the TDI implement and working with AD via LDAP, an IBM engineer was able to quickly map database fields to LDAP fields and create a custom connector to chase data between them in entire or in section based on triggers, schedules, or manual intervention. TDI handled utter integration tasks with aplomb, providing simple methods to reformat disparate data, such as consistently formatting phone numbers, sociable Security numbers, and birth dates. They were quite taken with this tool.
The test scenarios caused IBM some fits and starts. At times their own interface seemed to stymie the IBM engineers, but those moments were brief. Overall, every aspect of the test was completed satisfactorily, including the extra-credit portions of integrating the z/OS and Lotus Notes servers. Then again, those are IBM products.
The relative immaturity of the ITIM Web GUI was notable throughout the test. This interface allows admins to create and modify end-user pages, drawing on a wide array of page layout and functionality choices. For instance, it's relatively simple to declare the database fields a user sees when viewing company directory information or modifying his or her personal data, and whether inevitable fields may be modified at all.
The workflow functions of ITIM are top-notch. A GUI representation of a workflow is presented in a Java applet, allowing users to drag elements around to create approval steps, assign tasks, and so forth.
The reporting engine of ITIM is vast and complex. It's possible to generate reports containing nearly any data present in the system, but again, it's a miniature challenging to assemble the data in a rational form. Crystal Reports integration is present, however, and Crystal would be their reporting implement of choice in an actual implementation.
ITIM took the same approach the Courion suite did when discovering Harry's breach, but ITIM went a step further. After detecting the rogue admin account during a reconciliation run, ITIM simply deleted the account and set a flag to define the action taken. Automatic deletes may look a bit draconian to many admins, but if you reckon on the identity manager as your central, official record of identity data, then you should trust it -- it could be a lifesaver.
All told, IBM Tivoli Identity Manager is a reasonably priced package that can ply the more esoteric aspects of any enterprise. It provides a solid, speedy back conclude and powerful integration tools, but integrating ITIM into a production network takes skill. You'll likely necessity outside befriend to gain the implementation off the ground.
Microsoft Identity Integration Server 2003 Enterprise Edition
Of utter the contenders here, MIIS (Microsoft Identity Integration Server) 2003 stands out in two ways. First, it's by far the cheapest, at least at first glance (more on that later). Second, it's unique in leveraging several features of Windows, as well as other Microsoft tools, to accomplish tasks other identity management servers ply alone.
Calling it a beginning, not an end, IBM is rolling out the first of a unusual chain of product and service offerings targeted around governance, risk, and compliance. IBM is initially targeting three areas, including IT security, industry resilience, and service management.
With the exception of design of unusual dashboards, repurposing consoles from the IBM Tivoli NetCool technology (originally designed for network node management), for the most section this is a regrouping of existing IBM products and services that hold added some unusual content and focus.
For instance, IBM’s Service Management cadaver of offerings starts with a unusual industry of IT Workshop where CIOs are directory-level staff are taught the essentials of demonstrating the IT is, in effect, running the trains on time and meeting the demands of the business. It then drills down to more hands-on workshops covering service management strategy and planning and staff assessment.
And then it involves exhaust of IBM Software products such as Rational fashion Composer for planning the strategy. For implementation and managing service delivery, it involves IBM’s Change and Configuration Management Database (CCMDB), for tracking the software and infrastructure elements of delivering service; Tivoli Service Request Center, for responding to worry tickets; Rational Portfolio Manager, for assessing software investments; and WebSphere Service Registry and Repository, for governing web services.
And the implementation and manage angle may furthermore involve supporting disciplines relating to attribute management, architecture and design, enterprise asset management, and others for which IBM has service offerings.
IBM’s GRC offerings for industry resilience and IT security reckon on a similar varied patchwork of products and services. Obviously, IBM is not the only player in this game, as enterprise app vendors like SAP and Oracle hold products that deal heavily with policy compliance.
For instance, SAP offers a repository for corporate policies; risk analysis and reporting of industry activities; and various vertical offerings targeting compliance across B2B relations and government environmental, occupational safety, and product safety controls. Meanwhile, Oracle’s GRC offerings heavily leverage its recent Stellent content management acquisition.
Additionally, there are specialized offerings from niche providers such as BPS, many of which are driven off fiscal audit and risk, and in some cases provide targeted offerings such as Basel II, which is intended to better the consistency of the artery that banking institutions manage capital risk. And of course, consulting firms hold added unusual practices focused specifically at GRC.
But what’s absorbing about IBM’s is that compliance, which is usually thought of as driving GRC initiatives, is relatively far down the list. It’s not in the first batch of offerings, although, along with data governance, it’s likely to be in the next.
We’ve identified the areas that are at top of mind for their customers, said Kristen Lovejoy, who directs strategy for IBMs GRC offerings.
A lot of people are spending money on compliance, but compliance is not the [central] issue, she said, adding that instead compliance has become a catalyst. Instead, GRC is about dealing with the issues keeping CIOs awake at night, such as how to more effectively expend IT dollars or dealing with the perennial issue of IT alignment with the business.
The IT Service Management bundle will accommodate the NetCool network monitoring dashboard (from the Micromuse acquisition) to chart the performance of various IT assets. Covered by the unusual Tivoli Service Manager, this marks the first time that IBM has fully integrated NetCool technology. It combines the NetCool technology with Tivoli’s existing industry Systems Manager, providing actual time service scorecards and key performance indicators.
For the Security piece, IBM will furthermore release an enhanced version of Tivoli Security Operations Manager with real-time dashboard unusual real-time displays to assist in maintaining operations during security attacks by malicious outsiders, employees or contractors.
In turn, next month IBM will release a unusual version of Rational Portfolio Manager with a unusual Web 2.0-style interface that will befriend team members submit time and expense reports, and some unusual links to other Rational tools to better align decisions during software development. That will presumably be released during next month’s Rational user conference.
This release is heavily focused on dashboards and management for risk assessment, said Lovejoy, who joined IBM as section of this year’s Consul acquisition of security administration tools that pick up where IBM’s existing offerings, such as RACF, left off. Those tools will be more closely integrated to Tivoli Access manager, and in swirl with IBM’s GRC offerings, in a later release.
As mentioned previously, IBM is hardly the only player in the GRC game. But with an arguably broader array of consulting, infrastructure management, and content offerings, IBM has had a greater challenge on its hands rationalizing its offerings in a GRC context compared to enterprise software providers like Oracle or SAP, or niche providers that approach out of auditing or security fields.
So maybe it shouldn’t be surprising that IBM is adding a broader context than compliance, which has driven most emulate offerings. Then again, they are surprised that compliance wasn’t on the short list for round one.
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