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000-018 IBM Tivoli Service Request Manager V7.1 Implementation

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000-018 exam Dumps Source : IBM Tivoli Service Request Manager V7.1 Implementation

Test Code : 000-018
Test cognomen : IBM Tivoli Service Request Manager V7.1 Implementation
Vendor cognomen : IBM
: 114 real Questions

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IBM IBM Tivoli Service Request

IBM diagnosed as "a frontrunner" in service Desk administration tools by independent analysis company | killexams.com real Questions and Pass4sure dumps

April 10, 2008 09:00 ET

Tivoli provider Request manager mentioned as a leader for each big complicated agencies and Smaller organisations

ARMONK, novel york--(Marketwire - April 10, 2008) - IBM (NYSE: IBM) these days announced that its Tivoli provider Request supervisor has been named as a leader in Forrester's March 2008 file entitled "The Forrester Wave™: carrier Desk management equipment, Q1 2008."

in this finished evaluation, Forrester analyst Chip Gliedman evaluated 13 big and diminutive service desk carriers across 96 criteria, with IBM being named a pacesetter for both big complicated groups and smaller establishments.

The consequences of the Forrester file reflect the components and dedication IBM has made to the carrier Desk market. Tivoli's service Request manager device suite has been superior and elevated by passage of got technology and committed pile components, leading to a solution that may meet the various requirements of both big and diminutive companies.

"We're extremely comfortable with Tivoli's most fresh positioning in Forrester's Wave file on carrier Desk administration tools," illustrious Al Zollar, typical supervisor, Tivoli application. "the ease of configuration, reduce migrations costs, ability to improve without impacting investments in personalization, as neatly as the coincident architecture offers this solution suite the pleasing potential to fulfill a big altenative of necessities in keeping with the challenges their customers face. With the components we've been able to add to their pile and implementations teams, they are confident Tivoli will proceed to exist a leading solution for the carrier Desk administration market."

Forrester evaluated the strengths and weaknesses of accurate provider desk management tools. The comparison concentrated on Product Capabilities, ITSM highway Map and Market Traction. The record summarized its comparison of IBM Tivoli's service Request manager as "... an striking ITIL-based provider management solution, ... [it] is on its strategy to fitting a ambitious competitor at the inordinate conclusion."

The criteria for the service Desk administration gear for mammoth or advanced businesses blanketed: means to deal with massive cognomen extent; capable of model colossal and complicated workflows; integration with common techniques and asset administration tools; able to aid the setting up and uphold needs of huge, global organisations.

IBM Tivoli's solution changed into mentioned in the document as being among people that provided "industrial-electricity appliance suites with proven music records in lots of world businesses of 10,000 plus employees. every unique fill comprehensive suites of gear protecting a full latitude of provider administration requirements tied to fabulous workflow engines and masking suitable-tier CMDB architectures."

The criteria for provider Desk management tools for Smaller organisations with much less involved wants had been diverse, however once more IBM Tivoli's respond turned into named as a "leader" for this category.

For smaller companies, the service desk ambiance changed into characterised by passage of: decrease platform demands; superior stress on incident and issue administration; decrease necessities for training and expert components; desk-exact lifestyles cycle capabilities. IBM Tivoli's service desk appliance solution scored within the record's proper of the pack by its "shear breadth of functionality and capabilities."

About IBM

For greater suggestions on IBM, please talk over with www.ibm.com. additional information on IBM's Tivoli will besides exist found at http://www.tivoli.com.


RadiantOne Federated identification and listing provider Featured at IBM account | killexams.com real Questions and Pass4sure dumps

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IBM Maximo provider Request | killexams.com real Questions and Pass4sure dumps

IBM Maximo provider Request (provider Request) app gives a platform for coming into provider requests into IBM Maximo Asset management. provider Request is preempt with IBM Maximo anywhere 7.6.2.x.

clients can talk or character an profile of the request, and enter a region and an asset for the request. they can additionally view the requests that they created that are at present unresolved with a purpose to supervene up on those requests. Contact your IBM Maximo anywhere administrator earlier than the usage of this application.


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IBM Tivoli Service Request Manager V7.1 Implementation

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Trianz Achieves Highest IBM Accreditation for Tivoli Deployments | killexams.com real questions and Pass4sure dumps

Silicon Valley, CA (PRWEB) August 17, 2011

Global Consulting and Turnkey Execution Services arduous Trianz has won the AAA accreditation for its capabilities on IBM’s Tivoli platform in North America. This is the highest plane of accreditation awarded by IBM and certifies Trianz as an IBM trade ally with the highest technical standards and certifications for delivering Tivoli solutions.

Tivoli solutions are Integrated Service Management Software-based solutions from IBM. The AAA accreditation recognizes that Trianz has deep and hands-on suffer in the design, installation, configuration, and integration of involved trade solutions associated with Tivoli. Trianz has achieved the AAA accreditation for two Tivoli solution areas: Tivoli Application Dependency Discovery Manager (TADDM) and Tivoli Provisioning Manager (TPM). Trianz’s AAA accreditation for TPM is the first to exist awarded by IBM anywhere in the world.

Trianz has besides been a pioneer IBM trade ally in the Asia-Pacific region, being the first to exist awarded IBM Tivoli AA Deployment Accreditation plane for Tivoli Service Request Manager (TSRM), Tivoli Asset Management for IT (TAMIT), Tivoli Change and Configuration Management Database (TCCMD) and Tivoli Application Dependency Discovery Manager (TADDM) in 2010.

KC Sreeram, VP, ITSM, views this accreditation as an endorsement of Trianz’s leadership position in the ITSM market. “The IT services management region has been one of their core strengths, and they fill consistently demonstrated leadership in this market both strategically and technically. This recognition is a substantial motivator and they will continue to focus on this key area. The Tivoli platform offers a distinguished vehicle for their solutions portfolio and helps generate significant efficiency and time-to-market edge for their clients. ”

Sridhar Srinivasan, VP IT Services at Trianz, said, “We proffer solutions which sequel trade outcomes and Tivoli offered a distinguished chance to enrich this niche. It translated to significant efficiency and time to market edge to their clients. Being acknowledged as ‘first AAA partner’ is definitely a matter of pride for us.”

Vivek Sambasivam, Director, ITSM added “An IBM ally for nearly a decade, Trianz has developed competencies and solutions on IBM Infrastructure Portfolio which embrace Tivoli Application Dependency learn Manager, Tivoli Change and Configuration Management Database, Tivoli trade Service Manager, Tivoli Asset Management for IT, Tivoli Service Request Manager and Tivoli Provisioning Manager with a focus on enhancing the visibility, control and automation of IT.”

About TrianzTrianz is a dynamic, growth-oriented arduous that leverages its Management Consulting, IT, and BPO Services to provide turnkey execution services to its clients across Insurance, Retail, Banking, High-Tech, Manufacturing and Life Sciences industries. With offices in Silicon Valley, Washington DC Metro, Tokyo, Bangalore, Chennai, Hyderabad and UAE, Trianz serves a wide range of clients from Fortune 1000 to emerging companies. In the Service Management space, Trianz partners with its clients by offering transformation services for an organization’s existing business, IT processes, procedures and infrastructure by providing trusted counsel and implementation services.

Contact:Prashant Bhavaraju1-703-793-0101reach(at)trianz(dot)com

###

Read the full yarn at http://www.prweb.com/releases/Trianz/Tivoli/prweb8715514.htm


Workplace Services. A Brief Personal History of the Service Catalog and Its Evolution | killexams.com real questions and Pass4sure dumps

When Cisco acquired netwScale (my company), in addition to their cloud portal, it besides brought in the Cisco Workplace Portal (formerly RequestCenter).

There was a lot of curiosity as to what Cisco would attain with an ITIL style service catalog and what the future of such product would exist within Cisco.   Well, it’s 18 months later and it is doing quite well, with an exciting roadmap and some novel things already shipped and some in the wing.

In this post, I want to contend what are workplace services, how they fill evolved, how they are evolving and what it means to the service catalog.

Workplace services are those services that employees necessity in order to attain their jobs. They embrace computers, phones, offices, novel employee set up, terminations, access to applications and anything else you can imagine.  I fill seen tens of thousands of service definitions both common and unusual.

Common ones are the desktop computer variety, but even these sometimes fill an unusual bent. For example, banks fill different workstations for tellers than admin staff.  Other fill engineering workstations that are  different salespeople. Role definition becomes a pretty significant aspect of a service catalog implementation.

Unusual ones were “Report chemical fire”, “Order Executive Sedan”, “Inter-factory mail”, and “File patent idea”. Patent as a service, if you will

If it was something that could exist requested, it went in the catalog. Today some customers fill 1,500+ service definitions in their catalogs with user bases in the 350,000 employees.

But over the years, the workplace has not stayed the same. There fill been many changes in the stress and priority of service definitions customers prioritized or cared about. The why they decided to employ a service catalog has changed through the years and continues to evolve.

A brief history of the service catalog

From 2001-2004, the customer focus  on why implement a service catalog was driven solely by cost reduction. Using self-service to eliminate calls to assist desk (order, status, close, delays, problems, escalations generated many calls per service request).  So my team spent a lot of time doing ROI calculators in those days. There wasn’t much integration required as few had automated processes and Cisco Workplace Portal has a powerful web based toil manager that was better for process management than the the plump client assist desks of the time.  ITSM vendors took a long time to recognize the necessity for self-service because they kept talking to assist desk managers rather than the consumer of the service itself. This is a pattern that they are besides seeing with cloud services.

2004-3007. Sarbannes-Oxley (SOX) compliance became critical. The service catalog became a crucial component for documenting services, executing touchstone processes for account access and employee on-boarding and off-boarding a.k.a. hiring and firing.  The burning issue was that many people had more levels of access to applications that regulations permitted, and accounts would remain dynamic after they left their jobs. This created a potential risk for the company.

So two novel uses cases arose: application access and the automated provisioning of identities from their service catalog, and the employ of the catalog to control outsourced service delivery. The first led to connecting the catalog to tools dote IBM Tivoli identity manager and Sun’s too. The latter sometime necessitated B2B interconnections between client and provider.  This may not appear dote a lot but there were hundreds of apps, very complicated rules on what roles could attain what. It’s a very involved problems. So the service catalog brought down the cost of provisioning and improved performance from days to seconds, while maintaining controls.

This tension between providing self-service and maintaining control is besides a pattern with cloud services.

Also, by 2006-2008, the focus had shifted to employee satisfaction with IT. ROI were not required. Most customers did exist pleased cost savings; I remember one case where the legacy appliance was costing $24,000 per service definition.  Also, a lot of people woke up ITIL and ITIL mandated the employ of a service catalog to attain Service plane Management.

2007 – 2009 saw three things happen. The distinguished recession, the birth of cloud computing and the maturation of ITIL change processes. The distinguished recession changed IT operations in many ways: more crave to employ SaaS, poignant non-mission faultfinding workloads to virtualized infrastructures. My favorite quotes from that time: “We are forklifting anything they can out of their datacenter”, “we are consolidating down two datacenters from 30”, and the winner “Those resources (Websphere admins) are gone and they are never coming back”.

Also, by then change management processes and tools were in place  so integration with the ITSM stack became a must fill requirement.  But besides integration with virtualized infrastructures dote Vmware vCenter or Citrix XenServer.

And every customer had punch list of  integrations required: CMDB’s, software distribution, unique sign-on, procurement and many other tools became partake of the majority of service catalog projects.

The service catalog was at the center of a vast web of tools, unifying the user suffer that a bunch of processes and tools stitch together.  very pattern exists today with cloud services: lots of infrastructure and software absent-minded up the catalog to deliver a unified experience.

2009-2012 saw the advent of the self-service and automated datacenter era and its cousin, the cloud.  The novel requirements are to provide complete control of resources in a self-service manner.  Out goes the assist desk as the primary integration point and in comes integration with cloud API’s such Amazon and automated orchestration of every unique activities instead of manual activities.  This in a passage is a sequelae of the distinguished Recession: one passage to attain more with less is to provide it via automated self-service.

The outcome of these novel requirements for cloud based services meant that now lifecycle management, subscription management, and orchestration would become core to the Workplace portal.

Which is what they fill been busily doing for every unique their customers

  • We added a complete portlet system so now customers can extend the portal with novel pages and novel portlets. factual to its supple nature, the novel Portal includes a Portal Designer and a Portlet Designer. And it’s Java JSR 168 compliant so you can bring those types of portlets into the portal.  For newScale customer, this capability is now partake of the touchstone license.
  • We added a basic license to the Cisco Process Orchestrator in order to leverage its superior integration and extensive number of adapters.
  • User suffer is very significant so they fill some novel widgets, called Grid Controls, that enable much more dynamic forms. Whether you necessity the ability to on-board a number of novel employees, or specify an indeterminate number of IP addresses, the Grid Control vastly simplify the user experience.
  • We besides fill made significant changes to the rules system.  Now you can select whether rules execute in the client or on the server. This helps improve performance and security which results in a better user experience.
  • New for their workplace portal customers are “Directory tasks” which enable simple manipulation and updating of directory information from workflows – a very common pattern in workplace services.
  • And cloud services require API’s so brand novel rest based API’s that enforce policies are available.
  • But that’s the past. The future looks even better.

     The Future of Workplace Services – Back to the Future?

    A silly thing about the future is that one can often discern the what, but not the when. So retract this with a grain of salt for the when.

    Workplace services are fundamentally being altered by three phenomena:

  • Rapid adoption of SaaS services
  • Bring your own device (BYOD) and VDI/VXI
  • The mount of convivial collaboration outside the enterprise
  • Saas will require the evolution of the service catalog into a “service broker” role focused on provisioning of ID’s, roles, and vendor management. In my view, the 2004 employ cases with stress on goverance will do a comeback. And the employ cases for outsourcing will besides exist relevant in this space. The novel wrinkle will exist the stress on automation, agility and subscription management.

    Also, I believe that while the category of software called “Cloud Service Brokers” (CSBs) will exist relevant, the very arduous employ cases that underpin Enterprise class applications will exist be served by a traditional service catalog better than by the CSB’s. It is one thing to provision Google Apps for an employee, quite something else to provision access to “Time card system in the role of regional manager supply chain.”

    BYOD moves provisioning beyond the physical device to the virtual desktop, applications access and communications capabilities to employees.  This requires excellent orchestration as VDI/VXI as a service requires a rather big number of systems to exist activated in close coordination. So just dote in 2001, desktop provisioning was the main service and integration with assist desk and procurement were needed, now integration with a variety of virtualization, communication and network services are required.

    Finally, the mount of the convivial web and cross-company collaboration will bring in novel requirements for defining the control boundary for data.  Wikis, shared space, instant messaging, activity streams are every unique very icy novel capabilities. But if that’s tracking a potential contract, who should discern the amount of the contract? That will require a service catalog of access management which deals with novel ways of communication and collaborating beyond the walls of the enterprise.

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    IBM rechristens DataPower SOA appliances | killexams.com real questions and Pass4sure dumps

    Seven months after acquiring DataPower Technologies Inc., IBM today has released its first iteration of the SOA/XML hardware appliance line, focusing on identity and security management.

    The novel brand will exist known as WebSphere DataPower SOA Appliances.

    "The IBM logo is on the front, so these are full-on IBM products," said Eugene Kuznetsov, DataPower founder and former chief technology officer, who is now director of product management for the IBM SOA Appliances.

    While the WebSphere cognomen has been added, he said customers and others chummy with the DataPower appliances will recognize the products.

    "There's silent the three main products," Kuznetsov said, "the XML accelerator, the XML security gateway and the integration appliance."

    The three fill been re-christened the WebSphere DataPower XML Accelerator XA35, WebSphere DataPower XML Security Gateway XS40 and WebSphere DataPower Integration Appliance XI50.

    Kuznetsov said that in the past six months since the acquisition, he has worked with the IBM hardware and technology teams as well as the IBM Tivoli Software group to enhance the three appliances. Some of that toil has been as straightforward as adding dual power supplies and swappable fans to meet substantial Blue's standards for hardware reliability.

    The toil with IBM's Tivoli management line, which had interoperability with the original DataPower products, is aimed at the larger strategy of providing security and management for SOA implementations.

    "Identity management and security management are a key partake of the overall SOA security architecture that IBM sees out there," Kuznetsov explained. "That's where integration with Tivoli Access Manager is being enhanced further to attain authentication and authorization of Web services requests."

    DataPower's original integration with Tivoli Federated Identity Manager, which supports WS-Trust and SAML, has been enhanced since the products came into the IBM fold, he said.

    "We discern this as a key partake of the SOA architecture," he said. "You necessity to exist able to identify and authenticate who is making the request and then fill a centralized passage of managing the authorization."

    The WebSphere version of the DataPower products besides integrate with Tivoli's novel IT CAM for SOA product, which Kuzentsov said provides Web services management and service-level management and monitoring for the hardware appliances.

    Jason Bloomberg, senior analyst with ZapThink LLC., said the integration between Tivoli and the DataPower products may not exist totally seamless.

    "IBM is proverb that the XS40 Security Gateway can exist integrated with Tivoli, but they're not proverb that it integrates with Tivoli out of the box," the analyst cautioned. "I'm confident it requires some integration effort. But that being said, the DataPower boxes fill long supported common management standards, so that integration shouldn't exist very difficult."

    While the DataPower products are coming under the WebSphere umbrella and integrating with Tivoli, Kuzentsov sought to assure once and future customers that interoperability with IBM competitors will continue.

    "One of the things that I've been very pleased about personally, coming in from a neutral startup environment and coming into IBM, there's a distinguished deal of suited sense and maturity at IBM about supporting their customers," he said. "We understand that customers fill a heterogeneous environment. When it comes to SOA one of the primary trade drivers for it is reuse, which means that whatever components they've got in the infrastructure today from any [IBM] competitors, they anticipate IBM solutions to integrate with them seamlessly. We're going to continue to attain that."

    As for where the DataPower appliances fitting into the larger picture of SOA, Kuzentsov acknowledged that hardware accelerators are not the first thing that comes up when the architectural model is being discussed but he sees that changing. Noting that IBM would not fill bought his company if it didn't assume it could sell the products, he said customers are birth to quiz where appliances fitting into SOA and now its up to him to assist educate them to their value.

    "I assume it's fairly simple for people to understand how acceleration can assist SOA performance," he said. "Everybody grabs onto that and says that's what appliances are suited for, we'll offload XML processing. But that's just an enabling technology. Once you can attain it quickly, once you can attain it at wire-speed, what are the other attractive things you can do? Simplification is where the trade value is."

    Kuzentsov said much of the complexity of managing SOA can exist handled by the basic black box solution the WebSphere DataPower products offer.

    "If you ogle at providing security capability, you fill to attain XML threat protection against every unique kinds of Internet attacks -- schema validation, WSDL validation, content based routing, certificate management, WS-Trust, WS-Security, access control, fine grain authorization," he said, noting this is partake of what the boxes can provide.

    ZapThink's Bloomberg, who is not a fan of defining SOA in terms of software, let lonely hardware products, silent said the IBM DataPower combination does fill a situation in the architecture, especially where security is concerned.

    "As for what the appliances can add to an SOA implementation," Bloomberg said, "the core of any SOA implementation are the services that abstract underlying data and application functionality. For those services to exist loosely coupled, it's significant for them to exist fully secure and managed, and to meet the service-level agreements set out for them. The DataPower boxes proffer both security and performance benefits that can assist services meet these SLAs."

    This article originally appeared on SearchWebServices.com



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